Customer reviews: Holidays in Mainland Portugal
Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our all holidays continue to be the best they can be.
Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their all holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their all holiday.
Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
By Mr Bates on 05/10/2017
This was our first cycling holiday and we will certainly travel with Headwater again. The GPS and route notes worked well together.
By Mrs Sims on 13/09/2017
We thoroughly enjoyed our Porto Coastal cycling holiday and thought the organisation and planning was excellent throughout. The hotel accommodation was very good and the varied itinerary enabled us to explore both the interesting towns and delightful countryside of the region.
By Mr Hoffman on 13/09/2017
Fantastic holiday, great service from Headwater at home and at destination.
Hotels were all superb
Cycling was good although couple of the routes were bumpy and hard going (saddle wise!)
The wine tasting was a highlight!
The bikes were very robust and trustworthy.
By Mrs Rudd on 14/08/2017
A lovely part of Portugal to visit and a great holiday.
By Ms Scholes on 03/08/2017
A small group of us have been taking a cycling holiday together for 15 years, This was by far and away the best, the food, the hotels, the people, the cycling and the scenery combined it to make it a wonderful experience. We will be recommending to our friends.
By Mr Nicol on 16/05/2017
weather--service--hotels--people--could not ask for any better..this last ride we had gps on the bikes.but sometimes lost signal
By Mrs Barr on 29/11/2016
The website does not make it clear that a lot of the cycling is in built up areas ,which was disappointing and unlike our many previous Headwater holidays.Although all the hotels ,apart from the one in Curia ,were outstanding, I would not recommend this area for cycling.
By Mr Plant on 29/11/2016
Very positive experience.
Interesting series of landscapes/urbanscapes travelled.
Excellent birdwatching along the way.
Very good hotels selected.
By Mrs Collins on 29/11/2016
Our 9 days on the Porto to Coimbra cycling holiday was overall a very enjoyable experience. For those who are not regular cyclists, the first 4 or 5 days, the cycling is along very quiet cycle tracks and mainly flat. The weather was not especially favourable for the first half of our stay, but good cycling temperature. On the other hand, it only rained on the day off and not for long, or at night. We were near the Atlantic coast most of the time, so we didnt get to see the beaches bathed in warmth and sunshine. We cycled along a lot of lagoons and saw flamingos which was exciting and one of the other couples doing the same holiday, was an avid birder and apparently crossed off most of the birds on his list.
Porto is a charming town and the first restaurant that Headwater booked us in for our first evening meal was terrific. Furodouro, the 2nd night's accommodation, hasnt that much to offer, apart from a nice beach and a most welcoming Manager and a lovely indoor pool. The accommodation itself is very
light and spacious.
Aveiro is also a pleasant town, a miniature Venice. The reception recommended a fantastic fish restaurant on the opposite side of the canal, called Mare Cheia, very regional. Excellent hotel, and next door to the Art Nouveau Museum, which is a bit quirky.
The Macarico Hotel in Praia de Mira has a lovely pool on the rooftop. The restaurant, for which you are given Vouchers is good, once you know how and what to order. Not many of the waiters speak English.
The Curia Palace Hotel is extremely grand though not quite as luxurious in its features as we have become accustomed. However there is a huge pool and on the other side of the pool wall, a field with fairly tame fallow deer. The hotel dates back to 1926 and is very much a heritage hotel, with swing music playing in the background at breakfast which is held in a vast ballroom or banqueting hall.
The last hotel in Coimbra is very modern, and you virtually have your own personalised lift. We encountered the only mosquito of the whole trip there! Lovely pool, and it is about a 20 minute walk to the train station, and probably less up to the main part of Coimbra.
The weather and the scenery improved vastly once we headed away from Mira. There are some quite steep hills on the last leg to Coimbra, but we saw electricity pylons layered with nesting White Storks.
By Mr Mathias on 11/11/2016
Good .Poor room in the hotel Carrie Porto small room small window looking across a narrow ally straight into a derelict building.This room should not be let in this state.
Dear Mr Mathias,
Thank you for taking the time to complete your post-holiday questionnaire. We were pleased to see you had a good holiday, although, we were sorry to read of your disappointment with the standard of room you were allocated at Carris Porto Ribeira. Since receiving your feedback, we have asked the hotelier to ensure they do not allocate this room to future Headwater customers. Whilst we realise this does not affect your holiday, we do hope it goes some way to show we take our customers feedback seriously. We would like to thank you for your continued loyalty and look forward to welcoming you on another of our holidays in the future.
Headwater Customer Service team
By Mr Aston on 11/11/2016
Lovely holiday - the northern Portuguese seemed very friendly and welcoming of tourists.
By Mrs Dillnutt on 09/11/2016
The cycle tracks in Portugal were good and holiday would suit people new to cycling holidays
By Mr Marsh on 31/10/2016
Everything was well thought though, GPS, local mobile and bike equipment. Very relaxing and enjoyable holiday
By Mr Levitch on 31/10/2016
We have always found Headwater to be a most professional company in their approach and this holiday proved to be the same. However, due to both of us coming down with a nasty cold virus virtually from day one, we also found a caring and flexible company in the Local Agent who offered helpful suggestion's and bike transfers on bad days. Now in our September, years this was important and will bring us back to Headwater in the future.
By Mrs Jones on 12/09/2016
Cycling was mainly along flat cycle ways and quiet roads although some of the cycle track surfaces were a little bumpy. The hotels were a very good standard, meals, whether taken within or outside the hotels, were very good, especially the fresh fish dishes. Porto was well worth seeing and an interesting city. A bus trip to Costa Nova from Aveiro is worth doing to see the pretty painted houses. The cycle along the estuary and nature reserve was very enjoyable watching out for flamingoes and other seabirds and we were lucky to be doing this at low to half tide when the wading birds and lots of local fisherman, digging for cockles and clams, can be seen. On the beach at Praia de Mira we were lucky enough to see the local fishermen hauling in their nets full of sardines. The final cycle from Praia de Mira along the water canals was a lovely cycle too.
By Mrs Clark on 30/08/2016
Wonderful way to see a country on a bike, real sense of achievement when you arrive at a new destination by bike. A fair amount of exercise - not too strenuous, but much better than sitting on a sunbed all week.
By Mr York on 30/08/2016
We've done several similar cycling holidays in Europe and this was up there with the best.
By Mrs Malone on 17/08/2016
We cycled 5 out of 7 days. Joanna met us on arrival and got us on track. The trails were very easy to manage - the GPS was a superb tool. The scenery was magnificent, and we really saw the hidden Portugal. The cycle lanes were completely segregated from the roads and this made for a relaxed and peaceful experience. Each evening we arrived at our hotel to a warm welcome and our luggage in our room. The standard of all the hotels was extremely high and they were all in beautiful locations. The printed maps and route descriptions were also helpful, and the level of difficulty ultimate ascribed to the cycle was accurate.
By Mrs Hoskins on 17/08/2016
An unforgettable experience travelling in rural Portugal, getting to see sights other holidays don't offer, off the beaten track, just the right amount of effort for cycling. Excellent choice of hotels, although not the best views! Very good help from rep and good support offered. Nice to know the baggage was taken care of although we arrived before it at one location and it was 5.30pm before they arrived! We could cycle the route at our own pace and felt secure in the knowledge that we were being taken care of and knew where we were going with very good instructions and maps.
By Mrs Whiteley on 25/07/2016
Very well organised holiday - excellent helpful Portuguese reps looked after us well throughout. GPS was a very successful means of not getting lost en route. Hotels all good, although 2 out of 4 gave us rooms looking at blank walls. Some time is spent riding on roads, though we used footpaths where available, and there are dedicated cycle paths for the majority of the route. Some interesting coastal scenery. Riding through the lagoon wasn't as spectacular as we'd hoped as much of the the cycle path was rocky and potholed and you had to concentrate on the path surface immediately ahead to avoid falling, rather than enjoying the scenery and wildlife. All in all though, a very enjoyable holiday.
By Mr Allin on 22/07/2016
Excellent holiday. The bikes were quite heavy but the cycling was flat and the electric bike was modern and excellent.
By Mrs Garth on 15/07/2016
Thoroughly enjoyed my holiday on my first visit to Portugal. Excellent service from local reps. Great hotels. Ebikes fun. Delicious food, wine and port. Loved the routes.
By Mrs Griffiths on 16/06/2016
Excellent cycling along the Atlantic coast, lovely hotels, interesting area to explore. The Furadouro Hotel was outstanding - welcome, food, swimming pool, rooms all superb.
By Mrs Cronin on 14/06/2016
A very well organised holiday giving us the chance to visit places we would not have otherwise seen.
By Mr Kilby on 07/06/2016
We enjoyed our cycling holiday but the weather was terrible which marred our experience. We also thought some of the cycling was a bit monotonous, going through residential areas, particularly at the beginning and would have preferred not to have had to get the train, although it proved invaluable in the end due to weather. The lagoon part was generally nice however towards the end, the path had completely disintegrated and the little bridge had been washed away. It certainly needed two people to carry the bikes down and across. We informed the guide at the end of the holiday. I dont think this holiday would be suitable for families in summertime as the roads get very busy and there were more roads than we had expectred. We thought the route tracking on the garmin was an excellent idea and the best part of following the route. Totally reliable. The hotels were all good though not all were properly equipped to accept bikes, namely the one in Porto and the Hotel Moliciero.
By Dr Goldberg on 10/05/2016
This was an excellent holiday. The cycling was along very flat routes down the beautiful Atlantic Coast and around the pretty lagoons. Porto and Aveiro were great places to have days off. The hotels were good or very good. We ate some delicious fish and everyone was very friendly and welcoming.
By Mr Spiller on 09/05/2016
The pleasure of Headwater is that they do everything to make ensure your experience is exceptional - so it is!
By Mr Black on 00/00/0000
very enjoyable. standard of hotels excellent. scenery beautiful. We learned a lot about undiscovered parts of Portugal.
By Mr Mitchell on 00/00/0000
We enjoyed our holiday, hotels and food were good, people very friendly and helpful, not a particularly scenic route but pretty good for non-cyclist as very flat.
By Hills on 00/00/0000
We really enjoyed the trip and were completely satisfied.