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OVERSEAS SUPPORT

We're with you all the way

Our overseas team is made up of Headwater-employed reps and leaders, local partners and walking guides, overseas agents and hoteliers. We also employ a team of bike technicians, researchers and quality controllers to check that everything is running like clockwork, and to make any necessary improvements. It is this level of service and attention to detail that we believe makes a Headwater holiday superior to any other of its kind.

Our Exclusive Headwater Rep Service

Having an experienced Headwater Representative on-hand whilst you’re on holiday gives you that added reassurance, which is why we include the services of our exclusive reps in 16 of our regions (self-guided holidays) in France, Italy, Spain, Portugal, Austria and Germany.

Meet you on arrival
Your rep will go through all maps and route directions with you, help you plan your route and update you on what’s happening in the local area.

Equipment
If you have booked a cycling or canoeing holiday, they will fit you out with your bike or canoe and give you a full safety briefing on how to use it.

Luggage service
Our reps will transport your luggage between hotels for you, so you can travel light from hotel-to-hotel.

Fully checked routes
Our reps regularly check the interest-packed routes to ensure they are as accurate as they can be.

Wine service
Our reps provide a complimentary pick-up service of any wine you’ve bought straight from vineyards – just tell them what you’ve bought and from where.

24/7 support
Fully trained each year, our reps are available to answer any questions you may have or help you whilst you’re away.

You will be given the mobile and landline telephone number of your rep so that you can explore independently with the confidence that there is someone on hand just a phone call away if you need them.

View our holidays with Headwater reps

Walking guides and local partners

Walking guides and local partners have overall responsibility for the smooth-running of our guided walking holidays. In some cases, your guide will have been running walking holidays in the region for many years, and will be employed by us for his/her wealth of local knowledge and contacts. In other places, we have resident Headwater walking guides whose in-depth understanding of our customers is fundamental to the continued success of our holidays. All our walking guides and local partners have first-class skills in leading small group holidays, and all are fluent in the language of the country where they live and work.

In more remote and far flung places, we usually choose to work with overseas agents whose local expertise adds more to the holiday than we could hope to achieve on our own. Again, these have all been hand-picked by us and we only work with those we consider to be the very best in their field.

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