Headwater rated 'Best Travel Company'

Headwater is absolutely delighted to have been rated the UK's Number One Travel Company for our customer service after undergoing an independent assessment by Investor in Customers (IIC).

We achieved the coveted 3-star "exceptional" award (the highest possible outcome), scoring an average of 8.55 out of a possible 10. This result means that we are the number 1 assessed IIC travel company, and puts us in the Top 10 of all companies assessed since IIC was formed in 2006.

IIC is an independent assessment organisation that conducts rigorous benchmarking exercises to determine the quality of customer relationships, including how well a company understands its customers, how it meets their needs and how it engenders loyalty.

As part of the exercise, IIC invited over 2,000 Headwater customers to complete an on-line survey and, by way of this email, I would just like to thank each and every one of you who took the time to take part. We are so grateful - not just for your words of praise, but also, and just as importantly, your suggestions for how we can improve in going forward.

Over the coming weeks, I shall keep you updated as to actions we are going to take following on from these findings and your recommendations.

In the meantime, if you are travelling with us this summer, I hope that you have the most enjoyable holiday!

Catherine Crone
Managing Director