Headwater continue to offer "exceptional" customer service
Last year we achieved the 3-star award (the highest possible outcome), scoring an average of 8.55 out of a possible 10. We're pleased to announce that this year our score has increased to 8.67 - a result that puts us in the top 10% of all companies assessed since IIC was formed in 2006.
IIC is an independent assessment organisation that conducts rigorous benchmarking exercises to determine the quality of customer relationships, including how well a company understands its customers, how it meets their needs and how it engenders loyalty.
As part of the exercise, IIC randomly selected 2,000 Headwater customers to complete an on-line survey and, we would just like to thank each and every one of you who took the time to take part. We are so grateful - not just for your words of praise, but also, and just as importantly, your suggestions for how we can improve in going forward.
Over the coming weeks and months, we'll keep you updated as to actions we are going to take following on from these findings and your recommendations.