At Headwater Holidays, we are committed to ensuring the safety of our customers, staff and supplier partners always. With a focus on the great outdoors and getting off-the-beaten track, our expertly curated active trips are well suited to adopting new ‘safe travel best practices’ and we have been working, behind the scenes, with our local partners, be they hoteliers, transport and logistics providers or local guides and briefers to make sure that everything is being done to make your holiday as enjoyable as possible.
At Headwater Holidays, the safety of our customers, staff and supplier partners is paramount. We will only travel to a country where the following criteria has been met:
We use, Healix, a leading Global Travel Risk Management company to ensure we have correct, consistent and up-to-date information about all destination risks.
In the regions and countries in which we offer our holidays, we’re working with suppliers who are introducing enhanced safety and cleaning protocols in response to COVID-19, in line with local government agencies. Enhanced cleaning protocols have been introduced including initiatives such as:
As most of Headwater’s holidays are self-guided, this already provides our customers with the opportunity to socially distance naturally whilst out and about on their walking, cycling or canoeing routes.
If in the unlikely event you show symptoms of COVID-19, or have received a positive test or have been asked to self-isolate via your Government’s Test and Trace scheme up to 20 days before travel, we will transfer your booking free-of-charge to a future departure or trip. Terms apply.
We recommend that you purchase travel insurance that includes medical cover for COVID-19, Coronavirus, or any pandemic illness. You will need this to cover any care or costs relating to COVID-19.
Local and Head office support available in every destination, all day, every day of your trip. Our detailed self-guided route directions minimise the need for contact with local service providers on the ground.
Private options – our experienced UK-based team can arrange private travel options in transfers or even a private rental car to minimise contact with others, you may even consider self-drive travel to flying for some destinations (ask for details).
Our team works in tandem with our local suppliers to keep you safe during your holiday, and, if needed, to provide details of local medical facilities or assist with arranging for you to come home if required.
Contact our travel experts for more information and details of your trip’s additional safety extras. We constantly monitor the best ways to provide incredible adventures and keep our customers safe and healthy. Based on this we revise our Travel Safety protocols regularly, reflecting any changes on this page.
To further assist you we have answers to your frequenty asked questions for self-guided holidays here and for guided holidays here.
