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BOOK AND TRAVEL WITH CONFIDENCE
Read more about our enhanced flexibility


A Safe Return To Travel

At Headwater Holidays, we are committed to ensuring the safety of our customers, staff and supplier partners always. With a focus on the great outdoors and getting off-the-beaten track, our expertly curated active trips are well suited to adopting new ‘safe travel best practices’ and we have been working, behind the scenes, with our local partners, be they hoteliers, transport and logistics providers or local guides and briefers to make sure that everything is being done to make your holiday as enjoyable as possible.

Our Travel Safety Promise

SAFE
DESTINATIONS



CLEANING
PROTOCOLS



NATURAL SOCIAL
DISTANCING



SPECIAL 24/7
GUIDANCE





Safe Destinations

At Headwater Holidays, the safety of our customers, staff and supplier partners is paramount. We will only travel to a country where the following criteria has been met:

  • The UK Foreign & Commonwealth Office advice is positive.
  • COVID infection rates are under control.
  • Entry requirements are reasonable and local restrictions do not significantly impair the itinerary.
  • We have access to a list of approved emergency medical services.
  • Our local partners are able to meet our COVID safety requirements.

We use, Healix, a leading Global Travel Risk Management company to ensure we have correct, consistent and up-to-date information about all destination risks.

Cleaning Protocols

In the regions and countries in which we offer our holidays, we’re working with suppliers who are introducing enhanced safety and cleaning protocols in response to COVID-19, in line with local government agencies. Enhanced cleaning protocols have been introduced including initiatives such as:

  • Enhanced cleaning measures, with focus on ‘high-touch’ areas to be routinely carried out in the properties used.
  • Staff trained in relation to the Prevention of Spread of Infection (POSI) for inside and outside the workplace.
  • Processes implemented to allow for physical distancing in public areas, for example during the check in process, in lifts and in public seating areas.
  • Enhanced standards for food preparation including specialist training, use of face masks if required, superior cleaning for areas that are involved in meal preparation, and replacing a restaurant’s buffet service with a waiter service.
  • If transfers are provided most will be private for your group only and will be cleaned for your trip specifically.
  • Measures laid out by local government or controlling authorities in destination.

Natural Social Distancing

As most of Headwater’s holidays are self-guided, this already provides our customers with the opportunity to socially distance naturally whilst out and about on their walking, cycling or canoeing routes.

If in the unlikely event you show symptoms of COVID-19, or have received a positive test or have been asked to self-isolate via your Government’s Test and Trace scheme up to 20 days before travel, we will transfer your booking free-of-charge to a future departure or trip. Terms apply.

We recommend that you purchase travel insurance that includes medical cover for COVID-19, Coronavirus, or any pandemic illness. You will need this to cover any care or costs relating to COVID-19.

Specialist 24/7 Guidance

Local and Head office support available in every destination, all day, every day of your trip. Our detailed self-guided route directions minimise the need for contact with local service providers on the ground.

Private options – our experienced UK-based team can arrange private travel options in transfers or even a private rental car to minimise contact with others, you may even consider self-drive travel to flying for some destinations (ask for details).

Our team works in tandem with our local suppliers to keep you safe during your holiday, and, if needed, to provide details of local medical facilities or assist with arranging for you to come home if required.

Contact our travel experts for more information and details of your trip’s additional safety extras. We constantly monitor the best ways to provide incredible adventures and keep our customers safe and healthy. Based on this we revise our Travel Safety protocols regularly, reflecting any changes on this page.

Frequently asked questions

To further assist you we have answers to your frequenty asked questions for self-guided holidays here and for guided holidays here.