BOOK AND TRAVEL WITH CONFIDENCE

With you every step of the way

We have always been dedicated to creating incredible off-the-beaten track adventures, taking you to hidden places, so as the world reopens, we’d like to highlight how you can book and travel with confidence. Our expertly curated active trips naturally offer a social-distancing approach which gives you that extra reassurance needed.

Book With Confidence

You can rest assured that our industry leading booking protection gives you both the flexibility you need and the financial security, should your plans have to change.

We know that having to cancel a holiday is often a huge disappointment, so we make it as pain-free as possible to give you that extra piece of mind when you book with us.

Our Headwater travel insurance policies now include COVID cover as standard so you can continue to book with confidence, with no additional premiums. Click here for more information.

Things you need to know:

• You will receive a guaranteed refund if we must cancel your trip for any reason.
• You will receive a refund if you can’t join your trip because you or a member of your party is diagnosed with COVID-19 or has received a request from the Government to self-isolate, and you are unable to claim for this via your travel insurance. View full terms here.
• Up to 31 days before departure you can transfer to another trip free-of-charge*.
• Up to 42 days before departure you can cancel free-of-charge and we’ll refund the balance* and hold the deposit for you to use on any departure in the next 2 years.
• Your funds have full financial protection through our ABTA bonding or ATOL membership.
• We also offer a hassle-free flight booking service for all UK customers, including enhanced flexibility options where available. Valid for new bookings made on or after 30th June 2020.
• If you booked your trip on or before 30th June 2020, your original Booking Conditions still apply and can be found here

* New trips may differ in price depending on the new date chosen, sometimes certain elements of the booking are non-refundable and hold special conditions (please ask at the time of confirmation).

View Full Booking Conditions

Travel With Confidence

Rest assured, we only run trips that fully comply with our Travel Safety Promise ensuring they follow the latest safety protocols and guidelines specific to the destination.

Our Travel Safety Promise

View Full Travel Safety Promise

Looking for Travel Insurance with COVID cover?

Our insurance policy now covers COVID-19 related issues as standard, with no additional premium charged. To find out more information on our new insurance policy, click here.

We constantly monitor the best ways to provide incredible adventures and keep our customers safe and healthy. Based on this we revise our Travel Safety protocols on an on-going basis, reflecting any changes on this page.