Why travel with Headwater?

Exceptional customer service

Headwater is absolutely delighted to have received a hat trick for "Exceptional" Customer Service after undergoing an independent assessment by Investor in Customers (IIC).

Headwater continue to offer "exceptional" customer service

We have again achieved the 3-star award (the highest possible outcome), scoring an average of 8.50 out of a possible 10.

Tina James, Managing Director, says:

"Personal service has been very much at the heart of our operations throughout the 29 years that we have been offering interest-packed, relaxed activity holidays. In a world increasingly driven by gadgets, gizmos and Google, we’ve tried hard to never overlook the importance of "real people" providing good old-fashioned customer service while continuing to modernise our brochures, website and booking systems. I am incredibly proud of both our staff in the UK and overseas, but it's really quite simple: nice people enjoy doing business with nice people; treat people as you would want to be treated yourself in life, and you won't go far wrong!"

IIC is an independent assessment organisation that conducts rigorous benchmarking exercises to determine the quality of customer relationships, including how well a company understands its customers, how it meets their needs and how it engenders loyalty.

As part of the exercise, IIC randomly selected 2,000 Headwater customers to complete an on-line survey and, we would just like to thank each and every one of you who took the time to take part. We are so grateful - not just for your words of praise, but also, and just as importantly, your suggestions for how we can improve in going forward.

Over the coming weeks and months, we'll keep you updated as to actions we are going to take following on from these findings and your recommendations.

For further details please visit the Investors in Customers website.

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