Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our walking holidays continue to be the best they can be.
Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their walking holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their walking holiday.
Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
By Mr Sheridan on 23/08/2016
The holiday was extremely relaxing. Travel arrangements, accommodation, table booking and baggage transfer were all handled professionally without fuss or drama, giving us the complete freedom to enjoy our walking tour.
The quality of the accommodation and the wonderful restaurants probably exceeded our expectations. Whilst not an inexpensive holiday we did we feel got value for money and lasting memories.
By Mr McMahon on 01/08/2016
A very simple booking process. Quickly confirmed. Our times for crossing via tunnel/rail were good. An excellent local guide/rep. Hotels were of a good standard, food arrangements were excellent.
By Mrs Love-fordham on 25/07/2016
Great for a relaxing experience of every day France. Our sixth Headwater vacation in six years! The food was fantastic - even though two of us are vegetarians - every restaurant was really outstanding! The hotels have a lot of character - with the exception of Normandie, which was very good too just not as exciting. Sadly, the local train/bus issues make getting places less carefree - especially on stay-put days. Our rep, Stephen, did the best he could of making up for the trains/buses. Enjoyed meeting the local French people a lot -- they were very friendly. This hike is good for meeting the locals. The country side and villages were beautiful. We did two walking excursions not on the trip notes that were outstanding: The first made the hike 2 hours longer, but we hiked to the Notre Dame D'Orient at the top of a hill in Semizelles - this was a highlight of the day!! The regional notes have this suggestion. Absolutely worth the climb! The other was to an organic brewery just outside of St. Pere (Near Vezelay) - also a highlight of the day! Try the white beer! The Grotto near Vermenton was a lot of fun! Vezeley was the highlight of the trip - do not miss morning 7:00 prayers in the basilica!!!! The singing of angels!! Can't wait to plan our next Headwater vacation!
By Mrs Elston on 22/07/2016
A very enjoyable break - excellent support from the Headwater rep, fabulous walking supported by excellent notes and lovely hotels in beautiful countryside to recover and recuperate in - who could ask for more?
By Mr Wildsmith on 14/06/2016
Interesting area; good length of walks; very helpful rep.
By Mr Propert on 03/06/2016
This is a holiday of variety. In walks, from vineyards, open country and woodland. And in the towns too, from small hamlets to busy Auxerre. There is a lot to listen to and look at along the way - and we found Burgundy deserted - but that may just have been May.
Stephen Miles is newish to this post, but is thoughtful and showed great care. We presume that the instructions about the train back to Auxerre on the last walking day will now have been changed to 'Stephen picks you up opposite The Mairie'.
Note that our comment about food at Vermenton relates to the breakfast. The evening meals - both at La Fontaine for us, were excellent. No-one could have been more helpful than Mark and Alison at Vermenton. The meals at Chablis had the Bistrot BEFORE the hotel, and both were very good indeed.
By Mrs Greenbank on 12/10/2015
We enjoyed our visit to a part of Burgundy that was new to us. The walking was varied, not too strenuous with good maps and mostly clear directions. The hotels and the meals were excellent. Having a Headwater rep to welcome us and be on hand if needed really made a difference.
By Mrs Reeves on 29/09/2015
An excellent holiday in every way. The food and wines were amazing and it was a most interesting region to explore.
By Mr Graham on 18/09/2015
This was a really good holiday, excellent in all respects except that the walking notes, generally of high standard, let us down badly at one point. We explained to Lin where this was and hopefully this will be sorted out
Thank you for taking the time to pass along your comments, it is wonderful to know that you had such a lovely holiday. Your explanation of where the notes went wrong was indeed passed along and, as we always try to do, your suggestions were taken into account in order to improve the experience for future customers. Once again many thanks from your team at Headwater.
By Mrs Hayton on 12/08/2015
The combination of good walks, comfortable accommodation and good quality evening meals provided us with a relaxing and enjoyable weeks holiday . Knowing that our Headwater rep was available on the end of the phone if we did needed anything was a bonus.
By Mr Willson on 10/08/2015
Holiday lived up to gastronomic label with a good selection of restaurants. Hotels are comfortable. Quality of walks is satisfactory but more work is needed.
We are so glad you enjoyed the hotels and the gastronomic restaurants. We always aim for more than satisfactory and your suggestions regarding the walks were passed along and have been considered as part of our process of continuous development. We are happy to say that the walks have been improved for 2016 and we hope to see you again soon. All the best from your team at Headwater.
By Mis Bernstein on 03/08/2015
All the hotels were lovely and all the staff everywhere were welcoming and helpful. The walking was a little disappointing in that there was a lot of road-walking and two very boring long slogs from the town of Meursault to the station and from the station at Gevrey-Chambertin to Les Deux Chevres. The meals in the evening were marvellous and memorable. The villages were very pretty. Disappointing that there was no truffle hunting. Lin was an excellent tour guide and everything ran like clockwork.
Thank you for taking the time to share your feedback with us. We appreciate all customer feedback and are pleased that you enjoyed such a wonderful, memorable holiday. Regarding the road walking and the slogs to and from the station on day 2, we have taken these - and other - customer comments on board and for 2017 have made suitable alterations. The route no longer follows the roads and the train station no longer features. The new route follows footpaths and tracks, and very occasionally quiet lanes, through woodland, vineyards and mediaeval villages, from just south of Dijon to the wonderful wine village of Gevrey Chambertin. We believe this has greatly improved the walking. We were sorry to read that you missed the truffle hunting during your holiday; this activity is only available between Thursdays and Mondays. We were also pleased to see that you thought our Rep Lin was excellent. She will be delighted to hear your lovely feedback. We would like to thank you for constructive comments and look forward to welcoming you on another of our holidays in the future. Kind regards, Your Headwater customer service team.
By Mr Parker on 28/07/2015
Delightful holiday experience from start to finish. The hotels were lovely and the walking varied. It's a good way to get to know a small part of Burgundy and appreciate the lovely scenery as there was plenty to do on the rest days too. The hotels were all well chosen and the neighbouring restaurants of a high standard. We especially appreciated being taken into Beaune by Lin for our last dinner, which was especially good. We also appreciated the chance to buy wines en route and collect them at the end.
By Mr Hayes on 21/07/2015
As a holiday focussed on easy walking, gourmet dinners and luxurious accommodation, this ticked all the boxes. Beautiful country of the Cote D'Or, gorgeous little villages and towns and everywhere Burgundy wine production continuing all around you. All three hotels were superb. I walked in July 2015, so arrived somewhat dusty and sweaty at what are very upscale hotels. No problem at all (but worth reassuring guests it isn't an issue). Walking directions were generally good, with some issues flagged to Headwater in separate email. Just a few tweaks needed, and as it is the first year of this tour, some teething troubles expected.
If you want to seriously investigate wine, doing so during your day's walk is not really practical. I'd suggest researching before you go, possibly setting up cellar visits via Headwater, if they will do it, or knowing which vignerons you want to visit and then using your rest days to get along to see them. But you can just wing it and you can thoroughly enjoy this holiday if, like me, you know nothing about wine. It's a good place to start to learn.
Last but not least, I would single out Paul and Yolanta at Les Deux Chevres in Gevrey-Chambertin for wonderfully friendly advice, practical tips, suggestions and laid-back accommodation. If you want to know more about the area, its wine, history and so on, they are a mine of information.
ALAN HAYES, WEST LONDON, JULY 2015.
By Mrs Jacobs on 15/07/2015
Pleas read my document sent to Lisa copied to Tina James
By Mr Langford on 13/07/2015
Excellent. From our arrival to departure our Rep Ross tailored our stay to suit what WE wanted. He really went the extra mile to sort any issues created by rail strikes and unusually hot weather. He was always on time ( in fact early). There was never a feeling of being rushed or hurried which made our holiday really great. He had also ensured that our directions for the walks were totally up to date and accurate.
The accomodation was always excellent as were the meals provided.
The highlight has to be our stay at Vermenton! Such attention to detail...amazing.
We will do another one next year.
By Mrs Johnson on 13/07/2015
A very interesting walk through small villages in Burgundy with the highlight being Vezelay. Auxerre is a lovely old town worthy of an extra day there.
By Mr Fairweather on 07/07/2015
This was an excellent holiday where the standard of food and accommodation fully justified the description 'gastronomic'. The walks are interesting and quite varied with the combination of woodland, vineyards and picturesque villages, but it is a new route, and as it evolves I think that some improvements can be incorporated: Day 3 seemed a bit early for a free day and perhaps the amount of walking on tarmac could be reduced.
By Mr Boyd on 23/06/2015
Enjoyable walking in attractive countryside with plenty opportunity to visit historic places such as Dijon and Beaune, staying in remarkable small hotels, and eating amazing food and drinking some of the world's best wines.
By Mr Ball on 23/06/2015
Excellent local arrangements and facilities. Thoroughly enjoyed ourselves.
By Mr Hamilton on 15/06/2015
We had a fabulous trip in perfect weather. Ross the Rep was first class. He goes the extra mile , is particular on detail and plans ahead.
The rating for the walks is right, not as testing as our usual 2 boot but with gentle climbs to give interest and the spectacular views. Thank you and thank Ross.
By Mrs Sharp on 29/09/2014
Well put together holiday ensuring something of interest every day. The half board element can be a bit restrictive although most places were ok with making changes for a supplement. The only place we had a problem with this was Hostellerie de Clos where we were basically told what we were to eat with no choice given at all. As it happens we were ok but foie fras to start and pigeon to follow might not be to everyone's choice. The hotels were quite varied but generally good or better. Our least favourite was Hotel de la Poste in Vezelay. It's pretty tired and we had a poor room (102) which was at the front of the hotel and directly over the Bistro. You might think Vezelay would be quiet but the lorries are relentless from about 4.30am.
Our rep Ross could not be bettered. He put his heart and soul into making sure we had a good holiday and was endlessly patient - as well as very good company.
By Mr Burn on 13/07/2014
Smoothly organised and unstressed providing an enjoyable holiday
By Dr Rose on 16/06/2014
This was a lovely walk in beautiful gentle countryside. For us the highlight was Vezelay which we might otherwise not have discovered .We used the wine service for the first time & found it really useful
By Mr Greenbank on 16/09/2013
Overall a good holiday in a pleasant region of France - thanks
By Mr Kennedy on 16/07/2013
The flexibility of start date, route and accommodation type with planned rest days between walking days suited us very well. The wine pick-up service is brilliant!
By Mrs Peate on 09/07/2013
The holiday surpassed our expectations! We feel as though we have experienced France at its best, able to take time to enjoy the important things in life. The walks were long enough to provide a sense of achievement at the end of each day but left us looking forward to the next one. Each of the villages where we stopped were packed with culture and history. The food and wine were excellent and guilt free due to the miles walked. We have often passed by this area of France within a matter of minutes on the motorway but in future we will definitely be making it a stopping off point. Thank you Headwater for organising a great holiday.
By Mr Ormiston on 22/06/2013
Very enjoyable holiday walking through Burgundy in early summer. Glorious views, mainly clear tracks/paths. Good background information in booklet. Precise and easy to follow route instructions [in conjunction with maps and compass.] Generally high standard of accommodation and meals, especially Hostellerie des Clos in Chablis, where the hotel staff were particularly helpful in finding a dentist. Very useful to have a pleasant and helpful English speaking rep on the ground.
By Mr Stokes on 30/06/2012
A very pleasant week's walking, with Headwater taking care of all the hassle
By Mr Sharma on 00/00/0000
Well planned walks with great backup from notes and rep.