Customer reviews: Cross country skiing in Austria
Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our skiing holidays continue to be the best they can be.
Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their skiing holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their skiing holiday.
Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
By Ms Smith on 24/01/2017
One week's cross-country skiing in Leutasch, Austria. Magical setting which prolonged the traditional White Christmas experience. Great tuition and guided skiing in stunning countryside.
By Mr Henderson on 14/01/2017
A great holiday with an excellent guide and hotel in a very scenic area.
By Mr Leonard on 14/01/2017
Sue and I had never tried Nordic skiing before, but with Steve the ever helpful guide providing tips along the way and his encyclopaedic knowledge of the valley and the loipes around the area, we are sure to try it again. The Xander provides comfortable rooms, but out does itself at meal times. The breakfast, afternoon tea and dinner, in reality constitute full board. All that is 'required' is the occasional hot chocolate to warm up mid ski. A spectacular valley, and an active holiday that can be as hard or easy physically as you wish, and all the while Steve will facilitate mixed groups with ease and plenty of laughter along the way.
By Mr Sturdee on 07/01/2017
Thoroughly enjoyable XC skiing in a stunning mountainous location and at the end of every day a very comfortable hotel awaited us.
By Dr Paterson on 07/01/2017
Fantastic holiday in a lovely setting
By Beaumont on 07/01/2017
Martin was an excellent guide very knowledgeable and enthusiastic. The walks he planned were varied and suited to the days weather.
By Mrs Wadsworth on 18/04/2016
A gentle skiing experience.
By Dr Garwood on 18/04/2016
Third holiday in Leutasch skiing and walking. All have been excellent. Good quality hotel in good location and excellent rep in Steve Barrington.
By Mr Willis on 13/04/2016
apart from not being picked up at the airport a well organised and enjoyable holiday in a good area with a good instructor and very good accomodation
By Ms Allard on 07/04/2016
5 days of great walks, each very different from the other so lots of interest and great scenery. We were the only ones in the walking group and so it was great that Steve tailored the walks to suit us in terms of distance, speed and breaks. He went out of his way to make our holiday a success and even took us into Seefeld on his day off.
Another Headwater holiday success, thank you!
By Mrs Shipman on 06/04/2016
Another very good cross country skiing holiday here during February with good snow conditions. Steve's expertise and his skill in organising a group with varying abilities is amazing - a very enjoyable week.
By Ms Cazalet on 22/03/2016
Enjoyable. Very good location (as long as lots of snow). Very good guide, learnt a lot and all in group improved a great deal by end of week. Mini bus a complete bonus. Small groups. Distance from airport to location less than an hour.
By Ms Stavert on 16/03/2016
Excellent holiday, Martin was a fantastic guide and knew the area really well. He adapted the walks to suit people's ability.
By Mrs Smith on 14/03/2016
A fantastic week learning to cross country ski. Our rep, Steve, made it all completely effortless - getting us to and from the resort, teaching us how to ski, making sure we were always well-fed and watered and ensuring we got to the best snow every day - could not fault it.
By Ms Barnwell on 09/03/2016
This was my fifth visit to Leutasch to enjoy cross country ski ing. Steve, the Headwater representative, is very professional, friendly and excellent at assessing the skill levels of individuals and ensuring that the day's activities are planned to meet all needs. Thoroughly recommend this holiday.
By Ms Elsden on 09/03/2016
The Leutasch Valley is a brilliant base for xc skiing - and Hotel Xander in Kirchplatzl, enabled skiing almost direct from the door. Steve our guide and mentor was brilliant in his teaching and giving help and advice and managed always to pop up just at the right place if we ever had a query. (Haven't a clue how he always achieved that - although he knows the area so well and is a much better map reader than I!) The hotel is lovely and quiet, although the bulk and volume of food was enough to sink a battleship. And the staff could have done with a crash course at a charm school to learn to smile a little more! Shame there was no lounge area to enable you to chill out in, read a book or have a cuppa - I generally went back to my room after supper on account of this and if you're on your own, this did make it a little flat. You don't always want to hang out in the bar. And since there were no local facilities to visit without a 30 min yomp, you did need a good supply of books and your room fridge well stocked! Go for the Stempel stamp collecting system - gives a real target to clock up the km!
By Ms Montbazet on 04/03/2016
It was a magical week. The location of the hotel and it's facilities was perfect. I really appreciated the welcoming and informal atmosphere.
Our cross-country skiing adventure was very versatile. We were faced with different challenges every day.
Our instructor and guide was always on hand to help and encourage us. He filled us in on local historical and geographical facts and his sense of humour and vivid anecdotes made for a very entertaining week.
The beautiful winter landscape made my dream come true!
By Mrs Morgan on 04/03/2016
Brilliant holiday thanks to Steve who made sure we were all really well looked after, no matter what our abilities or fitness. I definitely recommend this beginners week for anyone venturing into cross-country skiing for the first time. The itinerary was flexible, enabling Steve to select the location according to the weather conditions & our abilities. Had it not been for Steve, I suspect we would have been going round & round the local loipe and would have missed out on much of this beautiful area. We had absolute confidence in his judgement of what we could safely tackle. He was able to push us just beyond our comfort zone, enabling us to progress further than we would have done with a few 2 hour sessions in ski school. Guests from another company were clearly envious of our experience & may well be future clients of Headwater. The hotel was very comfortable & had a great wellness centre - as long as you don't mind doing saunas the European way. The food was plentiful & mostly very good. The service was variable but amiable.
By Mrs Davies on 25/02/2016
We love the Leutasch for skiing holidays for many reasons, notably:
- The fact that the hotel provides a friendly welcome and is situated right in the heart of the extensive ski area (catering for all levels of ability),
- The transfer from the Airport is quick,
- The accommodation and food are good
- Above all - Steve's guiding and extensive knowledge of the area adds tremendous value.
- This why we have returned for the last 5 years and why we are planning to return.
By Mr Elworthy on 25/02/2016
great holiday in a very beautiful place. Hotel meet all expectations with wonderful views, food and staff. Steve took great care of us all adapting to our ever changing needs and helping to accommodate a party with very different needs and abilities. it all added up to a fantastic holiday. thank you to all who made it happen.
By Mr Ezra on 24/02/2016
Steve,the resort host, couldn't do enough for the group during the week, always making sure that clients had skiing applicable to their abilities (from beginners to seasoned skiers). Even on his day off, he showed up at the hotel in the morning and ferried 4 of us to another village, rather than have us catch the bus. The skiing was good and we were blessed with good conditions. Trail preparation was also good, with only 2 tracks remaining closed all week. However, the area overstates how many kilometres of trails there actually are, counting shared classic and skating runs twice. The Xander is a pleasant, not overly large hotel with good, if sometimes busy, facilities. It is somewhat remote, being in a small hamlet, but because of this, it is very quiet, with no nighttime noise. The normal rooms were huge, bordering on suite size. The food was good and plentiful (afternoon 'tea' was a real bonus) with most courses being buffet style. It is as well to have some supplies in your room if like a night cap, as the bar closes if there are no customers around (we returned from a post dinner walk to find the bar closed by 9:30). With the blessedly short transfer from Innsbruck (less than an hour) and the early flight, our room was not ready on arrival, as were others. Given that this is the time that Headwater clients always arrive, I would have thought that the hotel would make sure that clients were ready to be shown their rooms upon arrival.
By Mr Hudson on 24/02/2016
A very good holiday with an excellent rep. We expect to return next year.
By Ms Smith on 24/02/2016
This was our first time cross-country skiing and we are totally hooked. This is due to the beautiful location; perfect snow, and the excellent instruction that we received.
By Ms Dutton on 22/02/2016
We appreciated the flexibility Steve offered in our itinerary. Great area for xcroutry sking with good variety of terrain and routes. Would have been happy with more rustic accommodation with log fire in a communal area and less food would have been fine!
By Mrs Kerr on 09/02/2016
Extensive area for cross country skiing with good walking options when snow condition poor. Knowledgeable, enthusiastic and helpful local representative.
By Mr Kidd on 05/02/2016
Steve, Steve, Steve...was brillant...his coaching was very relaxed and got the group finding their 'ski feet' quickly. I had done some downhill skiing in my youth but never expected to xc ski so far and in so many different areas during the week! We must have done most of the blue routes in the valley and beyond with the added benefit of the use of Steve's minibus. I'm definitly hooked...wish I'd tried xc skiing years ago!
By Mr Curwen on 04/02/2016
Although there was insufficient snow for any real skiing we still had a fantastic holiday. Steve organised great walks with options for everyone. He is an excellent guide. The spa at the hotel was an additional treat.
By Mr Summers on 25/01/2016
We had a fabulous holiday. There were only two of us on the holiday and Steve was amazing! My wife hadn't done x-country skiing before but Steve made sure she was very competent within a few days and we couldn't have asked for or received more attention.
The hotel was your 'alternative' hotel. I have stayed at the Zander twice before and was a little apprehensive. However the Hubertishof was excellent. All the staff were very attentive and friendly. The food was superb, particularly the dinners in the evening. The swimming pool, sauna and steam room were spotless and easily accessible. The hotel was a little way out of town but there was a bus stop nearby and the town was 8 minutes away. The hotel had a sister hotel in town where we could take tea in the afternoon at no extra cost and if we missed the bus they would offer us a free transfer. We gave the hotel a top rating on Trip Adviser.
The ski trails were outside the hotel door and it was easy to skip back to the hotel in the late afternoon from town. Overall I thought the hotel better than the Zander.
By Mrs Greggs on 25/01/2016
By Ms McEwan on 25/01/2016
Good walking, good company, good food, good location.
By Mrs Bullock on 25/01/2016
Apart from the hotel bedroom being a little too warm for our liking there is nothing else we could find to complain about in any way. And we could probably name every mountain tha surrounds the Leutasch Valley - well we could have done last week anyway......
We could perhaps have done without the rain on the first day, but I don't expect you can do much about that.
By Mr Hutchison on 11/01/2016
A very enjoyable Xmas break. Great location, guides, hotel, and weather!
There was no natural snow in the resort, but enough man-made snow was put down to ensure some x-country skiing in the mornings.
In the afternoons, we went for extremely pleasant walks along the many sign-posted trails.
By Mr Simpson on 31/03/2015
Steve is an excellent guide and very accommodating. Leutasch is a beautiful area to ski, walk and relax in.
By Mr Meredith on 30/03/2015
Steve made the holiday special. With welcome good humour he made everything but everything work: travel to and from airport, managing the varied abilities of skiers, being available for any problems and proving excellent company. Steve is worth every penny for Headwater.
By Mrs Paterson on 27/03/2015
Very enjoyable holiday in a lovely location
By Dr Garwood on 23/03/2015
Overall an excellent skiing holiday. Leutasch has a huge amount of skiing trails so there is good variety for all levels of experience. Good quality ski equipment from a local shop very close to the hotel who give good advice and make it easy to change equipment if required. Good quality hotel with the benefit of a large room. All very clean, with very friendly staff and all meals are a good standard. Lastly, the holiday benefits immensely from having an excellent rep, Steve. Very efficient and punctual with transfers. Always helpful and a knowledgeable guide who ensures that for every day there is good quality skiing taking in a variety of places to ensure both the skiing and views are the best they can be!
By Mr Tomkinson on 16/03/2015
I have been on many cross-country skiing holidays & consider that this one has been the best to date. Leutasch is an excellent location & I enjoyed my stay at the Hotel Xander. The food & facilities there were very good. The snow conditions were ideal & we had a great leader - Steve is the font of all knowledge regarding the trails in the area & provided a high degree of support for the group. I particularly liked the way in which he managed to accommodate the different levels within the party, plus the use of a minibus was an added bonus as it beats waiting around for public transport at the end of the day if you were not skiing back to the hotel. This is the first holiday I've been on where the leader had a minibus.
By Mrs Shipman on 11/03/2015
Third consecutive year in Leutasch and pleased to find Steve continues to guide this holiday. He is so encouraging and helpful whatever the ability group, and this plays such a huge part in the success of the holiday. We were very fortunate with the weather for our week, the sun shone every day and the snow conditions good. We chose to walk on our 'free day' and thoroughly enjoyed the route - easily following the walking signs. The hotel offers good accommodation with excellent food. The staff are welcoming and efficient and the Gala Dinner was good fun.
By Ms Barnwell on 10/03/2015
Well planned and executed holidays. Headwater take the hassle out of arranging holidays, so that you can have more fun.
By Mrs Davies on 02/03/2015
We had another great week in the Leutasch. The Headwater rep,Steve, is a tremendous ambassador for Headwater.. He really goes out of his way to ensure that everyone, no matter what their level of ability, gets the most out of their holiday. His knowledge of the ski terrain and how to adapt the day's schedule to the weather conditions really makes the most of the time available. My wife managed to get her Gold Badge this year due in no small degree to Steve's recommended routes for each day (as well as her own efforts of course!).
The Hotel food was back up to its previous good standard this year and their Gala evening in 1920s style was great fun and a big success. We are already looking forward to our next ( and 6th ) holiday in the Leutasch.
By Dr Bond on 26/02/2015
This was our second time on this holiday and it completely lived up to our expectations.
Hotel and area great. Steve an excellent host, catered well for a mixed ability group. He went out of his way to help all of us.
By Mr Duggleby on 26/02/2015
We had a fabulous cross-country skiing holiday in Leutasch. Everything was perfect - which is what we expect from Headwater. The location of the hotel and the quality of service and food were superb. Steve Barrington our instructor was faultless and nothing was too much trouble. He spent so much time with me trying to perfect my basic skiing technique. His humour and patience deserve a medal.
A perfect holiday in a perfect location.
By Mrs Payne on 26/02/2015
Another fabulous holiday - with nothing being a problem. From the helpfulness of the office team when we changed our booking through to lack of snow in Dobbiaco, through to the great week of skiing with Steve in Leutasch. Steve is a master juggler ensuring everyone's skiing levels were accounted for & also a great guide. The quality of the food at The Xander has improved & is of a high standard with plenty of choice & variety. The snow conditions were fab & there was plenty of blue skies & sunshine. Another great week of skiing - a very big thank you to Steve for an enjoyable & memorable week - already planning our return for next winter.
By Ms Green on 26/02/2015
A sociable holiday. Great guides. Lovely way to experience the country. Well worth getting fit over several months prior to holiday as this will ease you in and avoid physical strains.
I would recommend this holiday to anyone who likes exercising outdoors, followed by comfort and LOTS of food. Spent a long time looking at reviews for similar holidays, and I feel I made the right choice- I was not disappointed.
By Mrs Parsons on 23/02/2015
Great fun even though a beginner,great group of people,hotel was perfect,and the food was top notch.
By Mr Balme on 17/02/2015
Steve's guiding and tuition in cross country skiing made the holiday. Cross country skiing is very energetic and requires balance. We had thought we were quite fit! We went to two mornings langlauf school to start, it was very useful.
Thank you Steve for a fantastic week . Leutasch is beautiful. One of the best holidays we have been on. Food was delicious, and Xander very comfortable. Would definitely go back. The winter walks were also beautiful.
Short transfer time was good too.
By Mrs Titley on 16/02/2015
This was a good holiday as an alternative to skiing. The area was quiet compared to the hustle and bustle of the big ski resorts and the scenery was beautiful. We had plenty of snow making it a real winter wonderland with our small group often being the only people on the paths.
By Mr Curwen on 13/02/2015
We had a fantastic skiing holiday at Leutasch, returning to the same destination for the seventh time. The trails are excellent and we like the fact that you can get straight onto the snow from the door of the hotel. It is great to have access to the spa facilities at Hotel Xander to relax after a full day's skiing and Steve is an excellent tour leader. In fact he is one of the main reasons we return to the same place each year. Just keep giving us more of the same.
By Mrs Colley on 13/02/2015
The holiday was an enjoyable cross country skiing experience. The holiday area provides varied challenges and much enjoyment for people of all levels of track cross country skiing ability. Steve Barrington provides excellent leadership and support to each and every person in the group, whatever their capabilities, without favour.
By Dr Ng on 12/02/2015
Our Leader Steve was excellent - friendly and knowledgeable and made sure everyone had a great holiday even though we were at different levels and had different needs. The hotel was brilliantly located and you could ski from the door.The bus stop is a few steps from the hotel reception too, so you couldn't be better located. The hotel has huge buffets and a complimentary 'afternoon tea' which is more like a late lunch - a vast tureen of soup, bread, salad, pasta and several types of cakes. Dinners involve several courses - some of which are a little variable in quality, but there is choice. The traditional Austrian food is done very well (eg roast meats, trout and almonds, wiener schntizel) but some of the others eg sushi or blackberry juice with a yellow pepper skewer - were not quite as succesful. Amazing cheeseboards - as good as France.
Only gripes - the hotel charges for tap water which we questioned since it, well comes out of a tap and should therefore be free? The hotel, unusual for a 4 Star establishment, also charges for its Wifi - which in most hotels nowadays is free. The Wifi is exceptionally slow - found it could tkae 1/2 hr to send an email. Especially annoying as you are having to pay for it. Otherwise, an absolutely lovely hotel and recommended.
By Mrs Best on 12/02/2015
Very good holiday. Very lucky with the amount of snow having changed resorts. The service from some of the waiters, waitresses and receptionist could have been more polite. They were very rude at times. We were the customers, although it wasn't always obvious.
By Mr McGinn on 06/02/2015
We had never skied before so this was a real adventure and we were not disappointed. We had a fabulous time and loved that we could ski in the morning and after lunch we were able to go for a walk along one of the many well marked routes. We are already thinking g about doing it again next hear. Steve was an excellent guide and teacher - so patient.
By Mrs Morgan on 04/02/2015
We had an excellent holiday. Steve our guide was brilliant. He very quickly gauged the different abilities of the group, and ensured that we all got what we wanted / needed from the holiday. Didn't really want to leave, can't wait to go back!
By Mr Shore on 04/02/2015
The snow was fantastic, hotel comfy, food excellent. Headwater staff were very helpful and accommodating when I made last minute change from Dobbiaco to Leutasch (3/4 weeks before departure) due to lack of snow in Italy.
By Mrs Hall on 03/02/2015
This was our second cross country skiing holiday at the Xander Hotel and we had a great time again. Thankfully it snowed just before we arrived and the conditions were very good. Steve looked after us fantastically again and our skiing is improving under his guidance.
The Xander Hotel maintains its high standards and the food was excellent. Slight criticisms would be the lack of a bar area to relax in after dining in the evening, the cold swimming pool and the off putting no swimming costume policy in the spa and sauna!
However these are minor quibbles, overall we had a great holiday and hope to be back again one day.
By Mr Currie on 03/02/2015
Steve and Christine are excellent hosts and good guides
By Mrs Cant on 03/02/2015
Cross-country skiing can be tailored to suit all levels of fitness and skill and if you do find it not to your taste there is the great alternative of winter walking in the beautiful Leutasch valley.
By Mr Hudson on 15/01/2015
We have been skiing in Leutasch on several occasions, so it must be good! We were lucky with the snow, and enjoyed every day out on the runs. Steve Barrington is excellent and could not be more helpful and worked hard to ensure that all members of the party had good, suitable days out. This often involved difficult logistical problems of driving people to different locations and classes. We do not understand why Headwater do not have such reps in other locations. The food at the Hotel Xander has returned to the high standard that we had come to expect but which did fall last year. We understand that a former chef had returned. It was well worth arranging the day around the afternoon cakes! The staff too were good. Thank you all, especially Steve.
By Ms Brodd on 15/01/2015
This was a brilliant holiday! Steve did a great job of assessing our abilities and catering to all our skiing needs. The food at the hotel was fantastic and should be described as 'full-board' due to the afternoon tea being way more than just tea and cake! This was a prefect place for XC skiing and with so many different runs available it is suitable for all levels of skier. We has never skied before but by the end of the week we were on the black runs!
Dear Mr Brodd, Thank you for taking the time to complete your post-holiday questionnaire feedback. We were pleased to see that Steve took good care of you and that you managed to ski black runs by the end of the week, that was great progress! I have passed on your feedback to Steve and the Hotelier at the Xander, they were both delighted to receive your positive comments. We would like to thank you for travelling with Headwater this winter and look forward to welcoming you on another of our holidays in the future.
Headwater customer service team
By Mr James on 07/01/2015
It was a brilliant experience. We arrived to find no snow in Leutasch and little prospect of cross-country skiing at Christmas for the first time in ten years. Our Headwater guide Steve did a brilliant job in taking us walking for two days, understanding our abilities and that we liked a bit of a challenge and then finding us man-made Loipen in Leutasch and Seefeld. It snowed on our penultimate day (Christmas Day) and Steve introduced us to the joys of getting into, across and down virgin snow covered fields and slopes. The Hotel Xander is an excellent 'off the beaten track' location and a wonderful place to spend Christmas. We would like to come back!
Dear Mr James, Thank you for taking the time to complete your post holiday questionnaire and for the feedback you have provided. It was great to see that the snow eventually fell and you were able to enjoy the cross country skiing and winter walking.I have passed your comments on to Steve and Christine, they were delighted to hear your lovely feedback.They do work really hard to ensure our customers have the best holiday possible, with or without the snow!
We would like to thank you for choosing Headwater for your winter holiday and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Headwater customer service team
By Mrs Shipman on 16/04/2014
Very good holiday. Second year cross-country skiing in same resort - complete beginners last year. With thanks to Steve's excellent tuition and patience last year have been able to further improve this year, once again with Steve at the helm!
By Dr Garwood on 22/03/2014
Excellent holiday. Steve and Christine went out of their way to take good care of us.
By Mr Drane on 12/03/2014
Definitely an activity holiday and if you are with a keen fit group it is hard work a nd a good level of fitness is required.
It is hard for the guide to cater for mixed ability clients.
By Mjr Watts-russell on 05/03/2014
Steve Barington is an exceptionally nice chap. He went out of his way to see that we got the most from our holiday and even gave up some of his day off.
He couldn't have been more helpful in ferrying us around and guiding us.
From what we saw of Chrisie she was equally nice.
The girls at reception at Hotel Xander were helpful The waitresses, who were mainly Hungarian, were both good and fun.
Breakfasts were fine but the evening meals were disappointing. The menus were OK but the quality of the cooking was not great.
The afternoon cakes and tarts were a great disappointment.--- Not up to Austrian standard!
It was difficult to obtain a drink if one returned to the hotel between 1 and 2pm.
The cleaning of our room was substandard. The bath was only cleaned once during the week and bars of soap were not replaced.
We had sunny weather and an excellent holiday due in mainly to Steve's input.
By Mrs Davies on 27/02/2014
Another fantastic well run xc skiing holiday by Steve. Steve is an outstanding guide whose knowledge of the snow conditions and selection of trails made the very best of tricky weather conditions. He has an uncanny knack of balancing the needs of the group, and each individual - we chose to take up the challenge of the 'xc badge ' and with the help of Steve's knowledge of the area, he helped us achieve a Silver Badge. We intend to book next year and go for Gold!
By Mrs Duke on 26/02/2014
Headwater are a very good company to deal with, they are professional and efficient.
By Mrs Daws on 26/02/2014
We had outstanding support from Chris and Steve Barrington. They could not do enough for us to ensure that we had a great holiday.
By Mr Curwen on 14/02/2014
This is our fifth consecutive holiday at this destination and we think it was the best. Steve Barrington is an excellent Rep/Tour Leader and - as I've said before, has the unique ability to ensure each and every person has the best holiday possible. We felt the quality of cuisine at Hotel Xander was not as good as other years but the overall comfort and condition of the facilities was as good as ever. We would definitely consider booking the same holiday again.
By Mr Murison on 10/02/2014
Wonderful location, duvets size snowflakes
Steve was an excellent guide,patient and diligent. And with a great sense of humour
By Mrs Loftus on 06/02/2014
Excellent. The guide/rep Steve Barrington was fantastic. His communication and teaching skills are magnificent. I would recommend anyone to go with Headwater if they could be assured that their rep was anywhere near the level of professionalism demonstrated by Steve.
By Mr Fitzgerald on 23/01/2014
no faults , except very disappointing snow conditions , so I would probably not book so far ahead should I choose to repeat this type of holiday .
By Mrs O'Hanlon on 23/01/2014
Delayed/ diverted flight to Munich caused some confuse, however on arriving at Innsbruck Apt. we were met immediately by Steve and Chris and were in our hotel by 1830 hrs. Some confusion at Munich , service at Innsbruck excellent.
Given the small numbers, 2 skiing and one walking the experience was well managed and allowed us enjoy a very good experience. Thanks.
Dear Mrs O'Hanlon,
Thank you for taking the time to complete our holiday questionnaire, all feedback received is valued by us and helps us to continue to improve and develop our holidays for the future.
I was sorry to read of the confusion caused by your flight being diverted to Munich.
On this occasion it was decided that due to Heavy fog at Innsbruck airport it would be necessary to land at Munich and then bus our customers back to Innsbruck, normally this type of diversion is managed smoothly and efficiently. I am sorry that this was not the experience that you received.
Unfortunately, due to the high volume of flights being diverted around a similar time along with diversions from other airports also, it made for a very busy arrival into Munich.
We have however passed on your feedback to Thomson airways and our teams on the ground in Munich and will ensure that our customers are offered further assistance as required should this type of situation arise in the future.
Although, I was pleased to read that you were well looked after once you arrived into Innsbruck airport by our reps Steve and Chris and that you had a good holidays in spite of this diversion.
Once again I would like to thank you for your feedback, we look forward to welcoming you on another of our holidays in the future.
By Mrs Hall on 15/01/2014
We thoroughly ejoyed our second holiday with Headwater at the Hotel Xander in the Leutasch Valley. It was lovely to be recognised and remembered by the hotel staff. The New Year's Eve Gala Dinner was excellent and the standard of food and service was once again superb.
It was our first time cross country skiing and with the help, guidance and patience of Steve we were soon up and running and hope to return next year to improve further.
By Mrs Roebuck on 15/01/2014
Our holiday reps the Barringtons were superb. By the end of the holiday they were like friends who cannot do enough for you.
By Mr O'Loughlin on 15/01/2014
This was our second time to Leutasch and the Xander Hotel and we weren't disappointed. Excellent food and service. The snow conditions weren't ideal but Steve Barrington with his usual enthusiasm found us descent locations every day so we able to ski. Thoroughly enjoyed the holiday which was an great way to unwind after a hectic Christmas and New Year.
By Mr Parr on 15/01/2014
Sporthotel Xander is an excellent base for cross country skiing for people of all abilities. The local rep Steve Barrington is an interesting character and very proficient at guiding beginners taking there first steps, encouraging intermediates to progress and advising on routes for the more advanced. Definitely a place to visit at least once in your skiing career!
By Mr Wheatley on 06/01/2014
Leutasch is an excellent Cross Country Ski area with also scope for beautiful and easy walking. The Hotel Xander has a very good location for the ski trails and walks and is served by a good bus system. It is located in a quiet village which suited us but might be too quiet for some. The guides were extremely helpful and were a major contribution to our enjoyment of the holiday.
By Mr Kennedy on 01/01/2014
Overall the holiday delivered a good level of comfort with regards the hotel especially as it was a Christmas break. The locality was excellent for x-skiing. The arrangements for guests to take lessons at the local ski school was of great benefit to myself and contributed to the enjoyment of the rest of the holiday.
By Mis Roberts on 01/01/2014
Overall a great holiday. Shame about the poor snow which is a risk in a low lying area of Austria. The hotel was great, the rooms really big and comfortable and the sauna, spa, swimming pool a real asset and lovely at the end of the day. Be prepared for some regimentation at meal times; just ever so slightly disconcerting as a single traveller to be allocated a table on day 1 and told that's where you are sitting, and that's who you are sitting with, for the entire holiday.
By Mr O'Loughlin on 30/03/2013
Our fifth Headwater holiday, his was a terrific trip. We were blessed with excellent weather but even without this the Xander Hotel was brilliant, excellent food, very good service and facilities including a really nice pool, use it in the morning or late afternoon and you could well have it to yourself. The other major success of this holiday is the resident rep Steve Barrington, he did everything he could to make sure we got the most out of our skiing. As first timers to the sport he gave confidence and led us through all the basic techniques extremely well ensuring we had maximum time out on the snow. His enthusiasm was great and he went out of his way to fix any issues, e.g. getting a leaking ski boot replaced. We'll be back next year so long as Steve's there to lead the group.
By Dr Bond on 09/03/2013
We thoroughly enjoyed our 1st (and not to be last) Nordic skiing holiday.
Hotel was ideally situated, in a stunning location. It was quiet and comfortable.
Steve and his wife Christine, were excellent hosts. Nothing was too much trouble, and their local knowledge was exemplary.
Everything went very smoothly.
Steve was a patient tutor and had a great sense of humour.
Skiing excellent (not very busy even though it was 1/2 term) and scenery beautiful.
We only wish we could have stayed a bit longer!
By Ms Midgley on 02/03/2013
Our 4th cross-country skiing trip with Headwater and second destination allowing us to compare between Austria and Norway. Clearly we like cross-country skiing or this would not be our 4th trip, and are happy using Headwater and we would still do so. The guides (Robert - Norway, Stephen - Austria) are excellent and make the whole experience fun with their teaching and humour. As they know each other we encouraged a bit of friendly rivalry.
Order, impeccable extensive tracks, graded blue, red & black, both classic and skating, at time 3 lanes in both directions and with busy periods of the day before people disappear into the numerous atmospheric cafes for apple-strudel and hot drinks – this is Austria. Norway on the other hand offers a less formal experience and on some remote tracks – seeing few people and more opportunity to go off-piste to catch a glimpse of the reindeer. Packed lunch without returning to the hotel allows for more adventure. In the UK a similar comparison might be between the Lake District and Wester Ross in the Highlands of Scotland. Both holidays have been a real great experience and we have every expectation of repeating them again in the future.
By Mrs Shipman on 26/02/2013
This was our first experience of cross country skiing and for myself skiing of any sort! Our guide Steve came highly recommended and without doubt proved to be an excellent guide and instructor - first class tuition with an abundance of patience!
By Mrs Woods on 19/02/2013
Location for cross country skiing was very good. Steve was a very good teacher and very patient and encouraging and eventually managed to get me to snow plough! I have gone from someone who had a bad experience alpine skiing and never wanting to go near snow again, to someone who can't wait to go cross country skiing again - I would recommend it to everyone! Afternoon Tea at the hotel was a well deserved treat.
By Mr Curwen on 19/02/2013
We have done this holiday several years in succession and it is always a fantastic experience. Steve and Christine are outstanding representatives. They have the unique ability to make everyone's holiday the best it can be regardless of differences in skiing/walking ability.Nothing is ever too much trouble and Steve always comes up with great suggestions for the day, even when the weather changes unexpectedly. We would definitely consider doing this holiday again.
By Mr Currie on 19/02/2013
Good leaders and a very good site. The cross country skiing and walking (I only wanted fairly gentle walking) were superb. Good hotel too.
By Mr Payne on 02/02/2013
The Skiing at Leutasch is good, with some easy skiing on the meadows of the valley floor and more ups and downs and some challenges on the hillsides. The tracks are all well prepared, both for classic and skating.
Steve B. is a very good guide and teacher with a very good knowledge of the area and soon picked up what the group were capable of, giving challenges to some of the more experienced skiieers and keeping it easier for the beginners.
The Hotel Sport Xander is excellent with very good food and an excellent Sauna/Steam room/pool area. The accomodation is listed as 'half board', but with Ausrian 'afternoon tea' available from 2 - 4pm this is really full board.
Having just returned from a second trip to Leutasch, next year we might do some trips independant of the main group on advice from Steve. Skiing on the valley meadows can be a bit flat and boring sometimes.
By Mrs Turner on 02/02/2013
Very good hotel. Great location. Steve excellent guide.
By Mr Wadey on 24/01/2013
Our third time on this particular holiday. As ever, Steve Barrington was an excellent guide and companion on our daily skiing outings, and the location of the hotel and the quality of the skiing remain first class. However, after two very pleasant stays at Hotel Xander, it was disappointing to find that their previously high standards seemed to have slipped. Staff numbers at the hotel seemed insufficient during our stay to ensure that the level of service (friendliness, supply and quality of food, crockery, glassware, cutlery etc) remained consistent and the overall standard generally fell short of that expected of a four star hotel - in particular, some of the crockery and glassware were chipped, cracked and dirty and on one evening at dinner we waited nearly half an hour between finishing one course and being served the next. This maybe a temporary issue - we certainly hope so as we are returning again in two weeks time!
By Mr Homer on 24/01/2013
Steve and Chris in Leutasch were excellent.
Flights to and from Innsbruck were delayed. The arrangements to transfer from Innsbruck to Munich were chaotic and poorly orgnised. this was very disappointing given the number of reps available.
By Ms Wingate on 24/01/2013
We were very disappointed as we were seated with a family for all of our meals. We had travelled as a couple and should have been seated as a couple.
We have been on a number of Headwater holidays and there is always an issue of some sort - this time it really will be the last time we travel with headwater - this was not a cheap holiday - the charter flight was awful and the hotel not of the luxurious standard intimated in the brochure. We should not have had to share - it was awkward and the family would have also welcomed the opportunity to be together as a family and without two strangers sat with them for breakfast and dinner.
Dear Ms Wingate Thank you so much for taking the time to complete our online questionnaire.
Following on from your feedback I can assure you that as of now, Headwater customers will be seated as they wish. We thoroughly appreciate how precious holidays are, and want our customers to be able to relax and enjoy themselves, the last thing we want is for anyone to feel uncomfortable or awkward and would like to offer you our sincere apology if this was the case.
Our standard of accommodation is very important to us and having worked with this hotel for many years, the feedback is generally very good. However, we will follow up your concerns with the Hotelier and ensure that any improvements needed are rectified immediately.
Having traveled with us previously, it really is such a shame that you feel you no longer wish to travel with Headwater. I can only re-iterate how sorry we are for the problems you have experienced, we genuinely value your custom and we hope you might reconsider your decision to take another holiday with us in the future.
By Dr Wonnacott on 07/01/2013
An excellent winter walking holiday - the hotel is very good with ample and excellent food and comfortable rooms. My room lacked the promised view (possibly a penalty for single occupancy despite the supplement), and the hotel lacks a lounge area but there is a friendly bar (where meals are also served). There is a pool and other facilities in the basement - I didn't have time to do justice to these opportunities!
The walking was very good and ably guided by Christine who was a lovely lady. There was good snow cover and lovely fresh snowfall for our last day of walking. Beautiful & varied scenery, and characterful coffee stops en route.
The 7 course Xmas eve dinner was wonderful.
By Ms Cromien on 07/01/2013
The Headwater bit was fantastic. Thomson Airways were deplorable.
By Mrs Watmore-eve on 17/04/2012
fantastic! Steve & Christine were superb; friendly & helpful, knowledgable & the ski tuition was great
By Mrs Davies on 05/04/2012
A great holiday. Very comfortable hotel and skiing experience enhanced greatly by the contributiion of the ski guide. Due to poor (end of season) snow conditions it set a challenge for the rep (Steve). Steve met this challenge brilliantly by careful selection of places to ski. We both benefitted greatly from Steve's patience and expert tuition. He also took us on some great walks when skiing was not possible. Steve showed great flexibility and was very good at listening to the needs of his customers and responding accordingly.
By Dr Ng on 26/03/2012
Very enjoyable. Great skiing, very helpful leader, and fabulous hotel
By Mrs Powell on 17/03/2012
Excellent overall - have done this trip to the Xander several times before. Steve was the best instructor we have ever had - Having done cross-country skiing for many years, we still learned/consolidated a range of techniques. He clearly did everything possible to enhance everyone's enjoyment of the trip.
By Mrs Anderson on 17/03/2012
My ideal holiday.
By Mrs Cant on 17/03/2012
Very good until I hurt my bum!- no blame except to my lack of balance!
David enjoyed it thoroughly
By Mrs Colley on 08/03/2012
The holiday provided us with an enjoyable way to improve our XC-skiing based in a very good hotel.
By Mrs Thompson on 25/02/2012
This was possibly the best skiing holiday we have had so far. We thoroughly enjoyed ourselves and we even got the Silver Medal for skiing over 80 kms, which we achieved in 4 days, thanks in part to our guide, Steve. The conditions were perfect.
By Mr Donnison on 18/02/2012
Excellent Holiday - Steve could not do enough for all the people on the holiday. The way he juggled people with different abilities was incredible - the best holiday rep and guide we have ever experienced.
By Mr Curwen on 10/02/2012
Fantastic. Great hotel but Steve's attention really made it for us. He has an amazing talent for making sure each person has the best possible holiday experience.
By Mr Payne on 27/01/2012
a very good holiday, spoilt by the tour company (Crystal) on the return journey
By Mr Wadey on 27/01/2012
As most of my answers to the above questions suggest: excellent - Steve Barrington's enthusiastic approach to his job and cross country skiing is truly inspiring and a credit to Headwater, making the week especially enjoyable and spoilt only by a lack of customer awareness by Thomson and Crystal on the return journey.
By Mrs Greggs on 21/01/2012
Excellent holiday. No complaints whatsoever.
By Ms Edwards on 00/00/0000
Beautiful location with lots of varied loipes at different levels of difficulty.
The Xander Sporthotel was very comfortable with good facilities (especially pool area and spa treatments) and location. It's a pity there wasn't a lounge area to relax in after dinner. Vegetarian main courses were rather bizzare, but at buffet meals there was plenty of choice. The afternoon tea was generous, varied and very welcome.
Steve Barrington coped well with a very mixed ability group, making sound suggestions for routes and rendez-vous with lovely coffee stops. The minibus service he included provided flexibility for different abilities and energy levels. The option of XC Ski School was very helpful.
By Mr Hudson on 00/00/0000
We have booked this holiday (Skiing in Leutasch) several times in recent years, and would thoroughly recommend it. Steve Barrington is an excellent rep and ski coach and went out of his way to ensure that we enjoyed ourselves. This year, there was no snow when we arrived (30 December) but the authorities had laid about 5 miles of track using artificial snow and this kept us busy most of the day. Steve then took us for a walk after afternoon tea, which meant that we saw parts of the beautiful valley that we had not visited before, including a gorge that is not normally open in winter. It snowed in the middle of the week and more tracks opened, and Steve worked very hard to find us suitable routes. The only disappointment is that one of the tracks near the hotel has been re-routed over a hill which was too difficult for us and clearly would be beyond a beginner. That meant a long walk before we could ski down the valley rather than a short walk from the hotel.