Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Headwater organised a very good walking holiday of about the right distance each day. Accommodation was mostly excellent. Headwater supplied both the map App and the route descriptions which you needed to use together to make sure you were going the right way. Unfortunately our transfer from the airport on arrival did not materialise but the local rep was excellent at sorting that out. We found ringing the contact numbers supplied was difficult with UK phones. All we got from Headwater emergency number on a Saturday was a recorded message.
A wonderful trip in a wonderful country. I would suggest providing gpx files is a must have for this trip (and instructions for new users on how to use gpx files - ie download the free GAIA app)
