Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
Ease of booking
Great hotels, routes and app
Accommodation was very comfortable- our bags arrived every day- very well organised trip. The app was very accurate for navigation.
Very responsive customer service and everything went extremely smoothly from start to
finish. All hotels were lovely
Following a rocky start to my interaction with Headwater, the trip was very well planned, the hotels were fantastic and the Navigation App was outstanding.
Well organised ..clear details ..pricing good..
Everything worked for us and it all ran smoothly. The accommodation on route was varied, but all very good/excellent as were the meals served. The luggage transfer worked very well and our bags were always at our next location. The communications by the Headwater staff were thorough, accurate and helpful. Thank you
Very good. Well organised and helpful.
Every part of my trip was brilliantly organised. Going solo did give me some fear. But booking transfers, dinner bed and breakfast and having the apps and print outs made the whole thing flow amazingly. The standard of the accommodations were fabulous. Thank you.
Overall, walking the Camino was fantastic, so many good memories and met so many nice people. We weren't expecting much in the way of accomodation but it was all OK. I wish we had been aware that there was the option to stay at the Paradore in Santiago on the last night but probably too much information to go through, we made up for it when we transferred to Madrid. The walking was good, very easy. I was worried that we might not be able to manage 20km a day at 69 years old but it was fine. It's a type of holiday I wish I had done sooner
The worst bit was trying to get hold of transport at the end of the day and couldn't get a mobile signal or they didn't pick up the phone. On one occasion we decided to keep on walking and go to the hotel ourselves as it was only a couple of miles away
We are now looking at doing another walking holiday, maybe a bit longer next time
Very impressed with your pre holiday information and updates. Everything went smoothly. A thoroughly enjoyable and well organised trip. A great range of food and accommodation from traditional to more modern and from homely to more formal.
Our experience was really good and we thoroughly enjoyed the holiday. The itinerary could have been shortened by a day at the beginning as we had time to go from the airport directly to Sarria. We did not see Sarria at all other than starting the walk. We were surprised that the Hotel in Santiago had no real dinner arrangement as an option.
Well organised; good selection of hotels ; thoughtful planning of walk sections
Excellent. The only observation is that the full fees must be paid months in advance of the trip taking place which differs from many other providers.
Terrific experience. I do not see your name mentioned among the traditional Camino companies but it should be. It was a very easy and terrific experience.
The itinerary was good. I thought it was sensible to split the first and last days in two. Going from the start in France to Roncesvalles in one day, whilst doable would have been tough given the amount of ascent required. Equally stopping in Viana rather than going all the way to Logrono was sensible, given the heat and distance. The entrance to Logrono isn't particularly interesting and to put that at the end of a long day would have been dispiriting. The signage along the way was very good apart from the last section coming into Estella, where a series of new cycle tracks has made things confusing. A stone arrow on the ground helped, but it could be easily missed. As it happens I chose the right option.
We had a lovely time walking the Camino - very helpful staff and everything went as it should have done. Helpful walking notes.
An enjoyable experience, with like minded people
A great experience with interesting and for the most part, rural, off the beaten track accommodation of a very high standard. The hosts were without exception extremely welcoming. The walk is challenging at times but no less enjoyable for that and the experience of arriving in Santiago and the sense of achievement at the end of the 6 days of walking was one I won't forget any time soon.
A perfect balance of independent travel with the knowledge of knowing that at the end of each days walk there will be a comfortable bed and an excellent meal in an unspoilt rural location each with its own individuality.
The Camino from Sarria to Santiago do Compostela is a pilgrimage rather than a conventional long-distance hike. If you would like to share an unusual, fascinating and historical experience with fellow travelers from all over the world (and of all faiths and none), you will probably love it. I have heard people complain that it is rather crowded. If you see that as a disadvantage rather than a positive part of the experience, then perhaps this is not the right walk for you. The walking itself, for anyone of moderate fitness, is not at all challenging, and the way-marking makes it impossible to get lost. As I say, this is a great, historic pilgrimage, but not an escape to the wild.
Great experience to walk the 100km+ on the camino
Excellent holiday we connected with your other clients and walked as a group of six and made our own
Camino Famílily. Very helpful before set off. Great accommodation and food. Some confusion with notes for arrival at hotels! - we could provide you with better notes!
The holiday was excellent, thoroughly enjoyed it. Well organised, fantastic accomodation. Will definately book again through Headwater
Our holiday processing along the French Way of the Camino de Santiago at the beginning of May was a joy. We were not quite knowing what to expect, as some people had said that the Camino and Santiago itself were pretty busy and commercialized. How wrong they were! We loved the enchanting unspoilt villages and tracks we passed along and the places which we stayed at were a delight. Full marks to Headwater for winkling out those excellent choices. As indicated on the questionnaire, all were good but some were outstanding. Our hosts were generally highly helpful and, even if they didn't speak English, made every effort to please us through our pathetic Spanish. (Charming Fernando at Rectoral de Lestedo even presented us with a voice-recognition translating app on his mobile - conversations became quite fulsome!). The Pazo Santa Maria was the jewel in the crown - I could have stayed for days! A brill holiday - which I've been exalting since our return, thank you. Catherine Parkinson
