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Customer reviews: Walking holidays in France

Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.

Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.

Mrs Grief
Landscapes of the Luberon Walk
15/10/2019

This was our 7th headwater holiday but the first we had done on foot. Every holiday has been special in one way or another but this one certainly ranked among the best. The walks were excellent, carefully routed to avoid any distances on busy roads and include a lovely range of scenery. We enjoyed the sense of being right out in the countryside and away from the main tourist centres although there were several times when a café or bar along the way would have been welcome (We had to carry drink and snacks with us on each walk although we did find a bar open in Gargas on the first walk.) Coming from a particularly flat part of the UK we were worried about steep climbs but the inclines were generally quite gentle and we managed fine. The weather helped. At the start of October, it was warm and dry but with a cooling breeze. In the summer heat we could have found it more challenging! The route notes were very good, as long as we read the details carefully. We only lost our way once, adding a few extra kilometres to the walk into La Fontaine de Vaucluse.

The hotels were all of a high standard, Each had an individual character, all were very comfortable and the breakfasts were wonderful. We especially enjoyed the Hotel de Poete in Fontaine and the Hermitage at Pernes les Fontaines.

The Headwater rep, Joey, couldn't have been more welcoming or more helpful. He went out of his way to make sure we had the best holiday possible. He was always cheerful and fun to be with.





A great insight into this little bit of the Alsace and at a time when the grapes in the vineyards are almost ready for picking

Helen could not do enough for us - we had never been on a trip like this previously but found everything was clearly explained and we felt very comfortable throughout. Even when we had a problem with one of the hotels Helen was immediately responsive and helped to negotiate a suitable solution. Highly recommend this to anyone who is thinking about their first walking holiday.

Mrs Rowland
Chablis Vineyards Walk
03/10/2019

A very enjoyable, well planned and organised trip, like the other Headwater trips we have done (cross-country skiing in Venabu - highly recommended.). The arrangements worked well. Route maps and directions were for the most part very good and easy to follow. The luggage pick up service is great. Richard the rep was excellent - and we really appreciated the wine pick up service. It was good to have an easier day after the longer hikes of 10 - 12 miles so you do need to be fit. The hotels were all very comfortable, and the food was either excellent (Hotel des Clos restaurant and Hotel Poste & Lion d'Or) or very good at the others. We'd suggest booking a restaurant in advance before arriving in Auxerre - the good ones get booked up, so our choice was limited. It was a very enjoyable holiday - the first time we have done a self guided walking holiday like this. As it worked so well, we'll certainly look at more.

Mr Chancellor
Landscapes of the Luberon Walk
03/10/2019

Our walking holiday in the Luberon was an excellent way to experience the area and

Enjoyable wander through French countryside ending in the magnificent sighting of three chateaux. Gentle walking with time to stop and stare. The route instructions ensure that walkers can keep on the route without asking ‘which way!

The part of the Loire we visited (our 1st visit) was interesting (mainly for the variety between the 3 chateaux included). The actual walking between the locations was, in truth, pretty boring. Not Headwaters fault but we expected more of a GR route than mainly farm tracks and cycle paths. Also, we were surprised and disappointed by the extreme flatness of the Loire "valley".

Mr Bell
Chaumont to Amboise Walk
27/09/2019

we appreciated the choice of places and hotels (even though our room at the first hotel was below the rating we had booked. This was obvious from their notice board at front of hotel. The room was on the second floor with narrow winding staircase). On our second visit we received the correct standard room. Mike and Helen were efficient and supportive.

We’ve been on 12 previous Headwater holidays, most of which we’ve enjoyed immensely. This Alsace Vosges holiday was probably the one we have enjoyed the most. The walking and countryside were fabulous, the hotels ranged between good and excellent and the food was always great.

Ms Field
Landscapes of the Luberon Walk
24/09/2019

Really Happy with the overall experience - & would recommend Headwater to others

Mrs Guthrie
Landscapes of the Luberon Walk
23/09/2019

A fine, challenging activity holiday with excellent back-up support re luggage forwarding, through-out the week. Idylic Provencal hotels and villages interspersed among vineyards and Olive groves galore. A region dominated by both limestone and sandstone cliffs clothed with dense forests and providing stunning views of the surrounding countryside.

Mr Heald
Villages & Vineyards of Alsace
10/09/2019

We had a lovely holiday in the Alsace. The villages and the scenery are beautiful. We coped well with all the level 2 walks despite extremely high temperatures. Walk three which included the steep path up to the three chateaux I would class as 2 boot plus! I don't have a head for heights and I found there was a lot of clambering on the way up. My husband had to give me a lot of encouragement! However I accept I am in the older age range now (67 years) so these things are only going to get more difficult! Once we reached the top the rest of the walk was straightforward. I miss the diagrams you used to have on each page of the Headwater brochure which indicated ascents, descents etc and whether a head for heights is needed.

We were very happy with all the hotels but we did think when we were on half board at Hotel la Cour de Bailli that an alternative choice to the set dinner menu would have been better. We simply ate what we were given though to be fair they did ask us if we were happy with the menu. Fortunately we are not fussy eaters. Overall though we had a great time.

Mr Stowell
Villages & Vineyards of Alsace
04/09/2019

Hotels providing evening

The holiday really does offer a contrast of the Alsace with beautiful villages, some challenging forest walks, castles both ruins and preserved and a very helpful rep. Jude was always available and helped when needed. Would highly recommend this trip. The included meals were a highlight especially hotel les alisiers and at the aux armes hotel.

Mr Sykes
Dordogne River Walk
22/08/2019

This was our third walking holiday with Headwater and lived up to expectations. The walking was lovely, although the second one was quite challenging! All the hotels were comfortable and the last two were luxurious, but all had wonderful food. France is not an easy place to be if you are gluten free, as one of our party is, but the last two hotels were particularly good. Taxis too, are scarce and very expensive, if you wish to go out on your rest days. However, the reps (Janet and Andrew) were very helpful and we all had a lovely holiday, and would certainly use Headwater again.

Mrs Sodring
Villages & Vineyards of Alsace
21/08/2019

Easy walking, mainly on tracks and country roads through the vines. Very pretty villages, some beautiful churches, Colmar well worth a visit on day off. Small restaurants provided good food and beer but also had wide ranging wine lists. At the height of the summer season, book ahead or be prepared to eat both lunch and dinner early or you might be disappointed. Small Boulanger that are in the villages provide basic foods for lunches. People are very friendly and the most used language is French though the hoteliers speak good English..

Mrs Ellis
Chateaux of the Loire Walk
14/08/2019

This holiday gives just the right balance of walking, nature, towns, comfortable hotels and tasty French food. It was perfect for us to explore the region by foot and to have the opportunity to speak French. Most of the hotels were excellent, but some small improvements could be made in each. The reps looked after us very well and we felt completely secure having them nearby. The only aspect of the holiday that irritated us was the quality of the walking notes. There were numerous typos, the formatting was poor in places, and there were a handful of sections that were unclear. We'd advise a full rewrite to make these much more professional. Overall, though, we enjoyed our holiday so much that we are already looking for where we might go next with Headwater!

Mrs Tokumasukendri
Villages & Vineyards of Alsace
05/08/2019

Good and varied itinerary. Some delightful villages and the option 2 walks specifically were satisfying, and even in the exceptional heat were manageable. Our only reservation was that our room at Hotel a L'Oriel Riiguewihr was at the lower end of expectations; very small and stuffy; even making allowance for the heat, this being a standard room, and this an old building in an excellent location in the middle of the village . Jude our Rep was excellent.

Mr Howman
Brittany's Emerald Coast Walk
05/08/2019

Very good overall. Steve the your rep was a star, nothing was too much trouble.

Mrs Graham
Chaumont to Amboise Walk
01/08/2019

We wanted a walking holiday in a lovely part of France with good accommodation, excellent food and local support. Our Headwater experience gave us exactly this and more. All the travel arrangements and hotels were exactly what we needed and everything worked very smoothly. Although we'd made our own travel arrangements, the Headwater staff accommodated our needs perfectly and at no point did we feel we were unclear about any plans. Thanks to both Helen and Mike for a most enjoyable week filled with humour, useful local information and personal attention. Our holiday was everything we hoped it would be.

Our twenty first holiday with Headwater.........speaks for itself really! The formula is just right: walk a day, explore a day, good hotels, professional, reliable reps, interesting areas and good notes and maps..

A wonderful way to explore a beautiful and peaceful region of France. Interesting walks take you through forests and meadows. Beautiful towns and villages and nesting storks on buildings. Good food and local wine. The visit to Tete des Faux was a highlight - very beautiful and moving. Would recommend visiting Colmar by bus on the free day, it's a real gem with lots to see. We enjoyed an excellent lunch al fresco at Palmyre Syrian/Lebanese restaurant on rue de Canard.

Mr Henderson
Landscapes of the Luberon Walk
26/07/2019

Beautiful part of Provence to walk in despite it being atypically hot. In view of the high temps, not many hotels offered an early breakfast (07:30) to allow us an early start. If I was to do again then out of main season would be sensible.

Also some popular village restaurants get booked up quickly so having some contact details at the hotels could help smooth these difficulties

Mrs Veal
Villages & Vineyards of Alsace
24/07/2019

An enjoyable, stress free way to explore an area we did not know; enjoying food, wine and scenery while getting some exercise!

Mr Beale
Chablis Vineyards Walk
22/07/2019

We had an excellent walking holiday, we passed through beautiful scenery, a mix of vineyards, open farmland, tiny villages and small towns. Overall, the hotels were very clean and comfortable, the Hotel SY Les Glycines gave us an upgrade. Richard, our rep was always on time collecting us and our luggage and giving briefings. The food at each hotel was excellent, my wife is gluten free, this request was given at the time of booking and each hotel provided a gluten free choice. Headwater Head Office were very helpful, meeting our request to travel by rail from London to Auxerre. They even met our request for Paris RER metro tickets, which saved us a lot of time when transferring from the Gare Du Nord and Bercy.

Mr Allen
Dordogne River Walk
19/07/2019

Very enjoyable walks with excellent notes. We are experienced walkers but even we struggled with very high temperatures on Day 4. We were offered the opportunity to swap one day’s walk to canoeing; this is an example of Janet and Andrew ( the reps) going out of their way to tailor our holiday to suit both us and the weather conditions. We thoroughly enjoyed the canoeing and it added a new dimension to our holiday! The hotels were very high quality as we have come to expect with Headwater ( our ninth holiday with you). The only exception was La Terrace in Meyronne where the menu was limited and was the same on both evenings. It gave the impression that we were less important guests and didn’t add to the ambience.

Headwater response:
Thank you for leaving a lovely review. We are so pleased that you enjoyed the canoeing a great alternative to walking in the extreme heat that you were experiencing. Janet and Andrew will be really pleased to read what you have written. I am sorry that the menu in La Terrace was limited and would like to assure you that your comments have been fed back to them.
Kind regards
Customer Services

This holiday with Headwater far exceeded our expectation. We have done many walking trips over the years but this was one of the best. The Emerald coast of Brittany is stunning, the coastal paths very easy to walk and the lack of mass tourists in peak season make Brittany a hidden gem. Hotels were excellent and the half board food provided delicious. For self guided walking it was wonderful to have Steve (the local agent) on hand. He is very knowledgeable and his brief on the journey is excellent. Steve is an absolute asset to Headwater as he is always available so it makes the journey very relaxing.

Headwater response:
Thank you for writing such a wonderful review. We agree Brittany is a hidden gem and this is the kind of holiday that Headwater aim to offer to our customers idyllic routes away from the hustle and bustle of everyday life.
Your many positive comments are really appreciated and thank you for taking the time to make them. We will pass your kind comments onto Steve.

Kind regards
Customer Service

Mrs Hoskins
Chablis Vineyards Walk
15/07/2019

This was a very good holiday in all respects. The walking was excellent with well marked tracks. The wild flowers were amazing accompanied by the perfumes from roses and lime trees. We were well supported by our Headwater representative. This was our first Headwater walking holiday and I would thoroughly recommend it.

We have done more than a dozen hotel to hotel walks, mainly in France, & this was certainly the best. The countryside was wonderful, the walks were varied, the Headwater Rep was very helpful without being intrusive & the hotels couldn't be faulted - even the breakfasts were excellent, which, in our experience of French hotels, is not always the case.

Mrs Backhouse
Villages & Vineyards of Alsace
09/07/2019

A very well organised trip in lovely countryside with characterful hotels and a variety of interesting and scenic walks. It did what it said on the tin!

Mr Rainbow
Villages & Vineyards of Alsace
21/06/2019

Really helpful at organising an easy walking holiday with no worries about hotel bookings, routes, moving luggage,...

Mr Buckland
Landscapes of the Luberon Walk
21/06/2019

This was one of the best holiday we've ever had, Provence is amazing, really beautiful and stunning. The hotels were wonderful, as were the walks, really enjoyed them. We would recommend everyone to visit this fantastic region of France and travel with a fantastic holiday company Headwater, as they really have it all so well organised and take good care of you. Thank you to all at Headwater, we shall be planning next summer's walking holiday soon.

Mr Dent
Gastronomic Burgundy Walking
17/06/2019

Excellent gastronomic holiday with reasonable exercise.

Great introduction to the Loire. Good introduction to Walking Holidays

Mr Newman
Dramatic Vistas of the Tarn
12/06/2019

We were lucky with the weather and the time of year (early June): the flowers were wonderful. The landscape is impressive and continuously interesting. The hotel situation - right beside the river - could not be better; staff and food were excellent. We enjoyed all the walks, and saw lots of wildlife - vultures, eagles, peregrines and many smaller birds as well as an otter (seen from the hotel!). We would go back tomorrow....

We had a great time. The choice of route was excellent and the hotel food superb. This is why we shall stick with Headwater. However we could have been badly let down by multiple errors in the route description, and wasted a lot of time, if we hadn't been closely following the map at every stage to ensure we stayed on track. We notified the route corrections to the local reps, and will send your central office an email giving further details on these problems and on the unavailability of baths.

Another great Headwater walking holiday in an area of France we did not know. The walks were excellent, the hotels superb and the whole experience was terrific.

A straightforward and easy walk, interspersed with days to view old towns and chateaux. Varied hotels and we enjoyed some excellent food

Mr Goodyear
Chablis Vineyards Walk
28/05/2019

If you are interested in wine and like varied walking this is an excellent holiday to choose.

Mr Stott
Landscapes of the Luberon Walk
28/05/2019

Excellent organisation, accommodation, enjoyable walks and fantastic local rep. Would not hesitate to use Headwater again.

Mrs Kiernan
Dramatic Vistas of the Tarn
24/05/2019

Holiday itself was excellent, hotel especially so, the problem was the car rental (see next box).

Mr Raybould
Villages & Vineyards of Alsace
23/05/2019

Headwater do the work so you enjoy your holiday

This was my second Headwater holiday and once again it was fantastic. We loved the variety of hotels - each one unique but very high quality and comfortable. Hannah was extremely welcoming and friendly and always on hand if needed. The walks were a lovely mix and would definitely recommend doing the two extra walks on rest days as the Château Haut-Kœnigsbourg and particularly the Tete des Faux were highlights for us. Some of the climbs were a little challenging in the heat but nothing more than expected for the level of holiday. Would definitely recommend this holiday!

Mr Hewson
Dordogne River Walk
26/11/2018

Wonderful walking in picturesque varied countryside with many historical features. Ample shade. Hotels luxurious and/or extremely comfortable with delicious food.

Alsace was beautiful with well chosen walks. The local rep, Hannah, was very helpful, enthusiastic and attentive.

We couldn't fault any aspect of the accommodation. The overall housekeeping arrangements were excellent, and the catering was superb throughout. Hannah's positive approach and organisational skills made for a carefree holiday. The routes were challenging, but we were made aware of this when we booked, so it didn't come as a surprise. Alsace is a beautiful and unspoilt part of France, and the perfect destination for a walking holiday of this nature.

Mrs Choi
Landscapes of the Luberon Walk
06/11/2018

If you just want to hike / trek without driving, this is definitely a good choice. However, it would be nice for Headwater to pick a hotel close to the village such that guests can easily stroll around on the rest day rather than book a taxi in order to go some places.

Mr Joyce
Landscapes of the Luberon Walk
06/11/2018

Our first Headwater holiday: beautiful, fascinating countryside, and comfortable, friendly hotels with superb pools to relax in at the end of a day's walking.

The holiday was very enjoyable once we had arrived. Be sure to check all the details of travel arrangements.

A well organized tour of the Brittany coast. We liked the locations, the walks, and the hotels. Sometimes the travel notes were a bit misleading but we managed very well.

Headwater response:
Thank you for your comments, we were pleased to read that you felt the tour was well organized. I refer to your comments with regards to the travel notes and can assure you that we do review these from season to season based on our customer feedback and research that is carried out locally, so again thank you for highlighting this to us.

Mrs Greenbank
Landscapes of the Luberon Walk
10/10/2018

Wonderful area, ideal for walking with hotels of character and many places to visit.

Mr Burcher
Chablis Vineyards Walk
03/10/2018

An excellent holiday!

Mr Good
Dramatic Vistas of the Tarn
12/09/2018

Great location on the river for hill walking and kayaking. Hotel fab and food top class.

Mrs Hemsley
Villages & Vineyards of Alsace
12/09/2018

Delighted with it. Very smooth, efficient organisation, easy to choose and book, a great location, friendly and cheerful rep.

Mr Fuller
Villages & Vineyards of Alsace
12/09/2018

The Alsace offers beautifully preserved medieval villages and wonderful views and Headwater's itinerary is well chosen to offer the best of both. Our lovely, bubbly rep, Hannah, went out of her way to fill in additional information and even phoned, as a thunderstorm was breaking, to check that we were safe and well.

Mr Stocks
Chablis Vineyards Walk
12/09/2018

A really enjoyable walking holiday in the Chablis area. We got the timing to perfection as the wine harvesting was just beginning and were able to walk through and around Chablis on our ‘spare day’. The scenery may not compare with say, The Dordogne or the Alps but there was lots of interest in this part of rural France.

Mr Smith
Landscapes of the Luberon Walk
12/09/2018

A picturesque part of France, with vineyards and Lavender fields, Ochre coloured soil, and Rose wines to complement flavourful food. Heaven.

A challenging walk but extremely interesting variety of scenery, history, culture and terrain. Hannah is full of enthusiasm and was very helpful in her suggestions for the "off days". she had researched the options thoroughly and we really enjoyed the visits we made on those days. We will be back with you again.

A very interesting place to visit. Border country is always interesting and this one particularly so in view of the history. An added interest was being in an area where growing grapes was so important. The walks had plenty of variety and we saw what made this part of France very different. An added bonus was great weather.

Mrs Hansen
Landscapes of the Luberon Walk
11/09/2018

The holiday exceeded all our expectations! Headwater had organised everything perfectly and there were no problems at all. The hotels were all extremely comfortable, most had large grounds for you to spend time in. The swimming pools were a welcome treat after a day of walking. Breakfasts were all delicious, with a large variety of food to choose from. The instructions for the walks were well explained and my daughter and I had no problems following them. We walked through magnificent scenery, and visited beautiful old towns. I would highly recommend this walk and Headwater. I will definitely be travelling with Headwater again in the future.

Mr Sharples
Gastronomic Burgundy Walking
10/09/2018

Quality of accommodation and food was excellent, far better than we expected. Although having reservations about getting to our destination by air & train, the train travel through France was comfortable, punctual & clean and stress-free.

A gentle walking holiday just right for our age with sufficient tourist interest to fill in the non-walking days.

Excellent holiday with superb support from our Rep, Hannah. Walks varied although quite a lot of forest walks.nHotels excellent.

Mr Short
Brittany's Emerald Coast Walk
10/09/2018

A very well constructed package; a round trip with a variety of terrains (coast path, river valley, farmland and forest), excellent French cuisine available, and a chance to visit 3 very different and interesting French towns.

Mr Soutar
Villages & Vineyards of Alsace
07/09/2018

The Alsace walk took us through beautiful countryside, quaint villages and comfortable traditional hotels. A memorable holiday!

Mrs Loaring
Dordogne River Walk
07/09/2018

Very well planned and organised by knowledgable and helpful staff. Route notes generally accurate and helpful, although the wording can at times be confusing and imprecise as can some of the distances between way marks. The degree of difficulty on some days is under estimated and had we not been as fit as we are,we may have struggled with some of the climbs.. The local reps were superb, always charming, helpful, patient and totally reliable. Nothing was ever too much trouble for them. All of the hotels were excellent and two in particular were superb, both in terms of the cuisine and the rooms that we were accommodated in. However, in two hotels the menu did not change from day to day, and therefore, as non meat eaters we were limited to having the same meals on consecutive evenings; particularly as there were no vegetarian options and only one type of fish (which my wife does not like) available. The walk routes were glorious, beautiful scenery, varied terrain, and wonderful spring flowers (particularly many and varied orchids).

Mrs Hartley
Landscapes of the Luberon Walk
07/09/2018

Enjoyable walking with impeccable backup. The icing on the cake for us was exploring fascinating villages on the non-walking days.

Mrs Broadhead
Landscapes of the Luberon Walk
07/09/2018

Excellent - well organised - good hotels

We really enjoyed this region - a part of France that we hadn't been to and offered excellent range of walking environments. Hannah was a fantastic guide and went over and above to help make our stay enjoyable



This was our first holiday with headwater and we were impressed from start to finish. Joanne was very helpful and professional when we booked, as were the other staff in the UK in your accounts department, etc.

Our rep, Hannah, was exceptional and exuded an infectious passion and enthusiasm for Alsace. She was very amiable, professional and went the extra mile to ensure our holiday was a success. She really couldn’t have been nicer and is a real asset to Headwater.

We were pleased with the hotel arrangements- all the hotels were charming and the staff friendly and helpful. We found the walking notes excellent. We opted for the level 2 walks, but also did some of the level 1 walks on the rest days. The holiday exceeded our expectations and we will certainly consider another walking/cycling holiday with Headwater.

Mr Ekers
Dordogne River Walk
06/09/2018

Wonderful trip! Everything was so well set up for- transfers, trip notes etc. The walks themselves were stunning, and it was amazing to jump into the pool at the end of the day. A great way to see the Dordogne and experience a different part of France.

Our 6th or 7th Headwater holiday. Although not as physically challenging as some of the others - purposely - this was one of the best. The hotels were excellent and their staff extremely friendly and helpful. It was a new experience having a "minder" as most of our other holidays used hoteliers as local reps, but this time Marc your rep was helpful, and charming . The walking was good, route notes so good we only referred the maps a couple of times. And the weather was great - who needs more? Thanks!

Ms Tilling
Chablis Vineyards Walk
05/09/2018

As a first time Headwatwe customer I was very impressed with the local reps, nothing was too much trouble.

Mr Ford
Gastronomic Burgundy Walking
17/08/2018

A very well-organised holiday; very good accommodation; a friendly and helpful rep who ideally unobtrusive.

Mrs Toward
Dramatic Vistas of the Tarn
13/08/2018

Area and scenery stunning. Walking some of the best and hardest we’ve done recently. Description of walks word perfect and gave us confidence to try harder walks as we could trust the notes were accurate. Hotel and setting stunning. Staff helpful and spoke good English. Food good - i’m Vegetarian and they cooked something every night. This can sometimes be difficult in France but not here. We were nearly put off by some of the lukewarm reviews about the hotel and food. Don’t be - we would recommend. As one of the other reviews said - we had looked at this holiday for a long time and been out off by mixed reviews. In fact this was our best headwater holiday so far. Thank you.

Mrs Dobell
Chablis Vineyards Walk
13/08/2018

Headwater looked after us from beginning to end! The hiking was varied and interesting. The accommodation was equally varied and of a high standard. A special mention should go to the delightful staff at Rue Voltaire. The food was amazing. Helen and Mike went out of their way to assist us or point us in the right direction. They were professional but made everything seem like it was no trouble. They provided extra touches such as helping us get our hikes started earlier than planned and having a back up plan to deal with French trains. The only stress in our holiday was choosing the wine!

A good walking holiday for the older person with options for the 'rest days' which were helpful. Hannah, the Headwater rep was outstanding, always available and ready to help. She kept in touch with us everyday to ensure that all was well, and we were confident that if there was a problem she would be able to sort it for us,

Mr Easingwood
Villages & Vineyards of Alsace
02/08/2018

Beautiful walks through some of the best wine scenery in the world, staying in some of the top wine villages in Alsace. Rest days are a great idea, but if you wish there are lots of shorter local walks to keep you fit.

Mr Mcmahon
Villages & Vineyards of Alsace
02/08/2018

Pleasurable. Decent walking , food, accommodation. An overall pleasant experience, again.

Mrs Wilde
Dramatic Vistas of the Tarn
31/07/2018

Firstly, I cannot comment on value for money re the hotel - I do not have a cost split for the accommodation. The drinks seemed quite expensive.

The room did not have air conditioning. Temperatures in June / July (34C one day and in the very high 20'sC the rest) would make this very welcome. Several nights were extremely hot.

We were very unhappy with the taxi booked for us by the hotel which charged us 20 Euros for approximately 10kms. (From the hotel to Les Vignes). Whilst not the hotel's fault, they had made the booking and also claimed no knowledge of how much such a journey should cost when asked before the booking was made. I found this hard to believe. It just leaves a poor taste.

No account had been made for the requirement not to be offered food with nuts in. The bread had nuts in every night. Alternative desserts were offered if asked for. We only found this out part way through the week. The menu was very limited. Clearly we were on a package deal for the food.

The area is absolutely lovely and the hotel is decent. Not quite 4 star though. We had a good week.

Headwater response:
We would like to thank you for taking the time to provide your post-holiday feedback. Although, we were sorry to read of your disappointment with the standard of food at the hotel. Headwater customers are served a set menu, however should they prefer an alternative, the hotelier can provide this. We were also sorry to read that your requirement for no nuts wasn't understood by the restaurant team, we will of course work with them, to ensure that when our customers have dietary requirements, they are met.
Many thanks for sharing your holiday experience, we look forward to welcoming you on another of our holidays in the future.
Kind regards,
Headwater customer service team

Mrs Pursey
Villages & Vineyards of Alsace
31/07/2018

Our representative was excellent; pleasant, welcoming, made useful suggestions/amendments to our travel arrangements and was concerned about our progress during the week. The hotels were varied and interesting. The little towns and villages a revelation.

Mr Shapland
Villages & Vineyards of Alsace
31/07/2018

Both the overall route and the walks were extremely well thought out, well spaced and included interesting and varied options to see along the way.

Mr Kimber
Brittany's Emerald Coast Walk
30/07/2018

Lovely walks and route notes excellent. Hard walking in the heat of the day as some very steep parts that the less fit might find challenging. Super locations throughout the week.

Mr Keen
Chablis Vineyards Walk
24/07/2018

An interesting holiday with relatively easy walking. Vineyards and Vezelay walk were highlights

Mr Attwood
Brittany's Emerald Coast Walk
16/07/2018

We love having a walk on alternate days and doing what we want on the day in between. Steve went the extra mile to make sure we had a good time.

Both times we have been on your holiday they have been well organised and well planned. Hotels well chosen, food very pleasant. Hope to go one a few more in future years

The efficiency of the organisation and the professionalism of the staff was evident right from the start of the booking process, making this one of the easiest and least stressful holidays we have ever planned. The walking itself provided a constantly-changing set of scenery and the notes were absolutely spot-on; in particular, this was due to the efforts of our rep, who went through the notes with us on arrival and highlighted any sections of particular importance to make sure we did not go wrong. The hotels were all of high standard, although Les Alisiers and Hotel Mouton were particular highlights for us due to the friendliness of the staff and the exceptional quality of the food. The view from Les Alisiers were outstanding, and really added to the experience when enjoyed over mealtimes.



Our rep, Hannah Godwin, was hugely enthusiastic from the start, and exuded the genuine love she has for the region in an infectious manner - we couldn't have asked fora better introduction to the holiday than the one she provided. Her introductary talk was incredibly helpful, not only regarding routes, but also in terms of the additional suggestions she made that allowed us to experience elements that we would otherwise have missed. She was unfailingly prompt and extremely professional, making it very clear that she was always available if we encountered any problems whatsoever; this left us free to relax and enjoy ourseleves. We believe that she is a genuine asset to your company and a fantastic ambassador for the region.



We would also like to mention Dionne Sidlauskas, who was extremely helpful during our selection of the holiday and made the booking process very smooth and easy indeed.

Mr Kendrick
Villages & Vineyards of Alsace
09/07/2018

Very enjoyable holiday in a beautiful part of France. The local representative was excellent.

Mrs Attwood
Landscapes of the Luberon Walk
09/07/2018

Our first trip to Provence. Lovely walking, hotels and food. It was hot!

Mrs Yarrow
Villages & Vineyards of Alsace
03/07/2018

Excellent area for walking with comprehensive notes easily followed.

Mrs Mitchell
Chablis Vineyards Walk
03/07/2018

The Chablis Vineyard Walk was a fantastic holiday in a beautiful area of France. The route notes for three of the day's were excellent, although a little confusing on the fourth walk. The additional vineyard walk at Chablis on our 'day off' recommended by Helen was well worth doing. The walking was varied and interesting and coming out of the forest to get a first look at Vezeley was breathtaking. The accommodation varies considerably and whilst all was good the move from a 4* to a B&B was quite a 'shock'. The restaurant staff at Hotel del Clos were formal and we found them a little intimidating at first, it would be better if they were a little more welcoming to the restaurant but the food was amazing. When staying at Vermenton the restaurant used on two nights was very friendly and the food good but with only two choices on an unchanged menu both nights we felt little option but to pay a supplement on the second night for the slightly dearer set menu - this should be the pre-paid option in our opinion (different set menu on each night). The breakfast at Hotel SY Les Glycines was disappointing, no explanation, coffee machines that did not always dispense the coffee chosen and coffee was not great, orange juicer very 'cute' but messy and took ages. Helen and Mike were great, sending us a card before we arrived asking if we needed anything before we arrived was such a nice touch and serving us drinks in the garden as our walk took us close by was also above and beyond - but much appreciated; it was great to have someone there to offer advice and make us feel like we could relax because we knew they were there for us. This has been one of our best ever holidays (and we do holiday regularly) we got home relaxed and eager to book our next holiday (possibly with Headwater)!

Mrs Marsh
Landscapes of the Luberon Walk
19/06/2018

From the start to the end this was a very relaxing holiday, every day somewhere new to visit, great hotels and swimming pools, and lovely food.

Mrs Richmond
Gastronomic Burgundy Walking
02/02/2018

The holiday was complete. We enjoyed the different range of accommodation,different places to eat and yet all consistently of a high standard, Thank you

A lovely area to visit, with well-planned routes, excellent accommodation and helpful representatives.

Enjoyed it very much. Walking quite hard

Mrs Pogson
Chablis Vineyards Walk
02/02/2018

This is a 1boot holiday for the walkers but a 3*boot marathon for the reps. The walking notes were straightforward but the logistics of being dropped off each morning for the start of the walk plus sometimes picked up at the end then delivered & collected for evening meals away from our hotels was an added complexity. Helen & Mike performed this feat with unfailing grace fun & total commitment. Their care & attention even extended to a welcome cup of tea in their shady back garden one day en route & suggestions of approptiate alternative routes. Thoroughly enjoyed ourselves.

Mr Mepham
Dordogne River Walk
02/02/2018

The holiday is an excellent combination of interesting, good length walks, fine hotels and great food. The lack of restaurant facilities at the Renoir was more than made up for by the quality of the food at the nearby Bistro L'Octroi. The finest food was undoubtedly at the Hotel Les Glycines but all were very satisfactory. There was plenty to do on all the rest days and we would particularly recommend visiting to Marqueyssac Gardens in Beynac, the museums dedicated to the amazing pre-historic finds around Les Eyzies, and lounging by the pool at the Laborderie.

Mr Teague
Gastronomic Burgundy Walking
01/02/2018

A great balance of route walking and free time staying in lovely hotels exploring fabulous countryside and marvelous food.

A great introduction to a luxury walking holiday

Mr Kennedy
Dramatic Vistas of the Tarn
01/02/2018

Overall holiday was superb, great walking and super location.

Mr Longbotham
Villages & Vineyards of Alsace
01/02/2018

Pleasant walking through vineyards to picture-postcard villages.

Hannah was excellent in both her support and recommending alternative routes and destinations

Mrs Peachey
Chablis Vineyards Walk
31/01/2018

We had a wonderful walking holiday in Bourgogne. The walks were excellent, varied and well described in the notes. Our reps Mike and Helen were very helpful and knowledgeable, nothing was too much trouble. It felt as if we were the only guests they had to look after. The hotels were also very varied and the evening meals were certainly 'gastronomique'!

Mrs Currie
Chablis Vineyards Walk
31/01/2018

Pleasant walking through pretty villages and surrounding countryside.

Mr Parkinson
Chateaux of the Loire Walk
31/01/2018

Very easy walking through very rural terrain, lovely hotels and delicious food. Lots of interesting chateaux and gardens to visit on your rest days (as an alternative to chilling by the hotel pool). Very comprehensive and accurate walking instructions. Very helpful, knowledgeable and friendly reps (James and Ian).

Mr Maxwell-Jackso
Villages & Vineyards of Alsace
29/01/2018

A very enjoyable, relaxing holiday in a beautiful part of France. The level 1 walks were easy walking, with a bit more challenge offered by the level 2 optional walks in the forest. Walking notes were very clear and easy to follow. We were impressed with the friendliness and helpfulness of Hannah, the local rep, who was excellent.

We really rated Amboise and Blois and enjoyed a trip to Tours. The range of wild flowers we saw and bull frogs too whilst walking were amazing. The House of Magic in Blois was great so glad we found the time to stop there. The Headwater Reps were really helpful and enabled us to tailor the activities to our needs.

Mrs Preece
Dramatic Vistas of the Tarn
15/01/2018

Wonderful,would highly recommend.

Mrs Macleod
Landscapes of the Luberon Walk
15/01/2018

Easy walking in an attractive area. First class hotels, all with pools.Standard of food in the local restaurants was high. Good to be able to visit Avignon and Marseille as add ons to the holiday. Very hot, even in June this year.

Mr Wallis
Dramatic Vistas of the Tarn
09/01/2018

Beautiful hotel in idyllic location, accommodation, food and wine all excellent. Staff welcoming, friendly and always helpful with any queries.

An excellent way to experience France, with beautiful views, comfortable hotels and good food.

We had a well organised trip which went smoothly.

Mr Curry
Dramatic Vistas of the Tarn
02/01/2018

Best walks we've done - amazing views. Guidance detail excellent. Hotel would have been a lot more comfortable with air conditioning. Some choice on the menu would have been nice although if there was something we didn't want they gave an alternative. Staff at Hotel excellent. Beware Toulouse ring road - very snarled up on our return. We canoed one day and although we hadn't done it before we can recommend it as a break from walking. We started in La Malene (hotel arranged it for us)

Mr Clarke
Villages & Vineyards of Alsace
02/01/2018

Excellent walking holiday - distances between locations were very good for people of our age, and rest days were welcome but with plenty of options for further walking or sightseeing. Information provided allowed us to be independent but in addition our rep was very supportive when needed.

Mrs Brockman
Villages & Vineyards of Alsace
02/01/2018

I initially had some problems getting the info I needed to book the holiday but once Joanne took over everything went smoothly. The holiday itself was great, Alsace is a beautiful region, the walks were proper walks with good guide notes and options for the rest days. All the hotels were great, especially the locations. Our rep Hannah was exceptional and on hand all the time and always offering to provide help & assistance if needed. I think that NE region of France is a hidden gem, we thought the villages were picturesque, the food was great and we loved tasting wines we had very little experience of (luckily we had the car, as we bought quite a lot home!). Overall we loved our trip.

Mr Lockwood
Villages & Vineyards of Alsace
02/01/2018

Walking the Alsace Wine Trail proved to be a great success. The area really is a hidden gem and we were constantly surprised by the beauty of the villages - mediaeval fortified towns, each with their own character - and the peace and tranquillity of walking through the vines. The walks were just the right length and because of the very high temperatures we stuck to the level 1 walks. Hannah, our rep., was delightful, texted us from time to time to see that we were OK and could not have been more helpful. She really helped to make our trip a thoroughly enjoyable experience. Why do not more people choose this walk? - it was wonderful!

Mr Tabrett
Chablis Vineyards Walk
02/01/2018

We have enjoyed many walking holidays in France but this must rate as one of the very best: delightful route, superb accommodation and meals, and reps Helen and Mike who went way beyond the call of duty to welcome, help and transport us and our luggage.

Mr Duggleby
Landscapes of the Luberon Walk
02/01/2018

This was our fifth holiday with Headwater - four of them walking holidays. All have been absolutely excellent but this Provence holiday was probably the best of all. The area was spectacularly beautiful and the walks testing enough but not too testing in view of the hot weather we experienced. As ever, the arrangements were superb and the choice of hotels excellent. All of a very high standard with lovely staff, good breakfasts and great swimming pools. Evening restaurants were a mix of Headwater selected and our own choices. We ate and drank well throughout the week. The reps James and Beckie were delightful and helped us whenever necessary. My wife and I were sad to be coming home and will be with Headwater again next year. No better compliment.

Excellent locations, accommodation, food and service from local reps. Good instructions and walks, but check the amount of walking on metalled surfaces before booking.

Mrs Riley
Dramatic Vistas of the Tarn
29/12/2017

The Tarn Gorges was an extremely interesting area geographically and biologically. I have never seen such a wide variety of orchids and some quite rare varieties growing in abundance. The walks however are not easy especially if you don't like looking down shear drops and we did wonder whether some of the paths will actually be there in few years time as the rain was washing them away.

Mr Kershaw
Landscapes of the Luberon Walk
29/12/2017

Excellent holiday overall. Well organised with great staff. Many thanks.

We have now done 8 walking holidays with Headwater and we have never been disappointed. This was no exception. There were some niggles more to do with the French footpath designations and markers than walking notes, but the region is awesome, the village of Fontaine de Vaucluse stunning. We would return to this region but would come by car as there is so much to see. Having a car means on stay put or rainy days exploration is possible.

There needs to be some more communication with hotels as to willingness to make picnics. It is fine for the notes to say ask them to provide a picnic but if they they don,t and you have not been able to buy food because village has no shop ie Les Imberts then you have a 8 to 9 mile walk with no food!!

Though it is occasionally nice to visit other restaurants we felt having to pay for 4 evening meals with what we have paid for the holiday seems a bit steep certainly compared to some of our previous experiences

Overall we still love the Headwater experience

Mrs Clark
Villages & Vineyards of Alsace
27/09/2017

Another wonderful holiday with Headwater and our first trip to Alsace- a real gem! The maps and detailed notes helped us to explore so many exquisite villages, to stop at will to admire the glorious scenery and to enjoy the stunning wine. A special thank you to Hannah, our rep, who was superb throughout. We cannot wait to return.

Mr Murdoch
Chateaux of the Loire Walk
08/09/2017

We had a super holiday and we both enjoyed freedom of walking on our own and being able to visit and stay in the different hotels.

Mr Gilby
Brittany's Emerald Coast Walk
30/08/2017

Headwater customized our holiday to make it really simple for us - they even made sure that it didn't rain whilst we were walking. The accommodation was great and welcomes were friendly. We couldn't have asked for more.

Living where we are we required information re which airport it landed in, could we do other things ie stay in city we landed for a night before travelling on to holiday etc. Having spoke to two of the reps, which did not come back to me I tried email. This led to corresponding with Megan Wyatt.

Told her the situation and thought it would be best to speak over the phone. This she did within five minutes. Having spoke to her about the queries she asked if she could call back the next day as she had to find out the answers to these questions

Came back next day with all the questions i ask about near enough sorted out. She told me what headwater could do for us, sorted out dates, which airport would be best, what they could not do for us.. Having now agreed a plan of the holiday with slight changes to first request she came back the next day with everything sorted out and prices. Signed there an then.

As for the time between signing and flying head office kept us up to date with everything.

Had one query before flying to Basel as they said that we should go into the French departure and not the Swiss however as we were staying the night in Basel. E- mailed them to see if they were correct. They came back within two days to advise me that it was the Swiss side i should be leaving on.

Having arrived in Colmar the next day, with train timetable on the ball met Hannah Goodwin. She could not do enough to help us, however stayed away when not required.

As for the accomadation i cannot say enough about the food and helpfulness of the staff in all hotels.

All in all a brilliant holiday

This was an excellent two boot walking holiday with really good walks with the additional benefit of places to see as well including chateaux, villages and WW1 historical sites plus excellent food and wine/beer. The local representative was extremely helpful.

Mrs Greenbank
Chateaux of the Loire Walk
14/08/2017

The visit to the Loire re-ignited our passion for rural France - despite the heat, the area is superb and the hotels good

Mrs Elliot
Villages & Vineyards of Alsace
09/08/2017

This was a very enjoyable holiday, Alsace is particularly lovely and unspoiled and the people were very welcoming. This is also an easy walking holiday and is extremely relaxing with opportunity to do some slightly more energetic walks if you wanted.

Dr Crowe
Chablis Vineyards Walk
08/08/2017

Another faultless holiday with Headwater. Everything is arranged for you and nothing left to chance. Mike and Helen were exemplary reps and could not do enough for us.

Mrs Webster
Chablis Vineyards Walk
08/08/2017

A simply wonderful holiday, varied scenery and walking terrain. Fantastic reps who couldn't do enough to help real ambassadors for Headwater. Three amazing hotels with superb cuisine! Just wonderful!!

Headwater response:
Dear Mrs Webster,
Thank you for taking the time to complete your post-holiday questionnaire. It was great to read you had such a memorable holiday. We also pleased you found the Reps fantastic. We have passed on your comments to them; they were delighted to hear they helped enhance your holiday.
We would like to thank you for your continued loyalty and look forward to welcoming you on another of our holidays in the future.
Kind regards,
Headwater Customer Service team

Ms Andrews
Villages & Vineyards of Alsace
03/08/2017

A wonderful and surprising holiday - a glimpse into a way of life in villages which are among the best conserved and most beautiful in France, and through vineyards and woodlands which have hardly changed in centuries. It is an area of stunning beauty and history - as well as wonderful food and wine.

Mr Catterall
Landscapes of the Luberon Walk
03/08/2017

See the inside of the country without the hassle bussel of roads and busy towns plenty of fresh air and excellent hotels and refreshlng swim when you arrive

Mr Fraser
Landscapes of the Luberon Walk
03/08/2017

An excellent experience in a lovely part of France.

Mr Redgrave
Dramatic Vistas of the Tarn
20/06/2017

Excellent holiday in very scenic area

Mr Good
Gastronomic Burgundy Walking
13/06/2017

Exactly what it said on the tin Would not recommend Burgundy walking to walkers Have been to Alsace better walking experience but food accommodation better with Headwaters

Mrs Hewson
Dramatic Vistas of the Tarn
29/11/2016

We had another great holiday with Headwater. The walks and the scenery in the Tarn Gorge are stunning. I would class some of the walks as strenuous and adventurous , sometimes verging on being '3 boot'. The Hotel de la Muse enjoys a marvellous location overlooking the Tarn river and on occasion you can watch the vultures and herons fly whilst having dinner on the terrace. The hotel is excellent with spacious, clean, light rooms and large airy communal lounges/ spaces, great food and friendly staff.



Local village of Rozier is quaint. On Monday night the hotel arranges for guests to eat in a local restaurant in Rozier where we enjoyed gourmet food and very friendly staff. THe sandwich shop on the corner of the village also good.



We came by train from the UK to Avignon which is a very interesting city, well worth a visit. It is about a 4 to 5 hour drive from there to Rozier.



All in all another memorable holiday.



Easy walking, lovely views and good food

Mr Sharma
Chablis Vineyards Walk
17/11/2016

Well planned walks with great backup from notes and rep.

Mr Jonas
Gastronomic Burgundy Walking
11/11/2016

Another good walking experience in delightful countryside, enough walking and good proximity to alternative attractions on the rest days. One excellent hotel, if it had been practical to do so we would have been happy to stay there instead of Vosne Romanee. All the restaurants were good or excellent except that below, and in keeping with the quality of the overall holiday.

Mr Roberts
Chateaux of the Loire Walk
11/11/2016

A really good experience, James and Hazel were very helpful and informative and the walking notes were amongst the best we've ever had. Chateau de Tertres was a lovely venue but it was rather a long way from Chaumont which added rather too much to the final days walk.

Dr Sterland
Dramatic Vistas of the Tarn
09/11/2016

Good location for walking and other things of interest. Hotel was a bit odd although comfortable. Being larger than some it was not so friendly as some of the smaller hotels, although the staff we individually friendly there were quite a number.

Mrs Gardner
Villages & Vineyards of Alsace
09/11/2016

We had a lovely holiday and thoroughly enjoyed the walking from one hotel to the next. The route notes were very detailed and easy to follow (especially as we had the maps too). Also the folders in the hotels with customers comments were useful especially for finding restaurants. We particularly appreciated the wine carrying service. It was great being able to buy wine on the way and then find it all in our hotel room at the end. Our rep, Hannah, was very friendly and helpful especially in finding a restaurant for our first night in Turckheim when most restaurants seemed to be shut. We did all the suggested longer walks (even in the rain) and have arrived home feeling very fit! All in all it was an excellent holiday - many thanks to Headwater and to our rep Hannah for her help and encouragement.

Mr Normand
Dordogne River Walk
09/11/2016

Good varied walking, with clear directions. But we were pleased the weather was not hot because, aged about 70, we found the walking days quite full. Timing was as predicted though torrential rain had turned some of the tracks into an obstacle course.

Hotels were excellent, all very special in different ways. Chateau de Monrecours is magnificent, feels very expensive, with a talented chef and friendly helpful Maitre d'.

Monrecours and Les Glycines provided special menus for Headwater, Meysett and Laborderie scored by saying 'here are all our menus, have what you like'!

Nearly all staff spoke very good English.

Mr Wiblin
Gastronomic Burgundy Walking
31/10/2016

I cannot fault the logistics. Everything went smoothly and our rep, Lin, was superb. Nothing was too much trouble for her. By building extra days into our holiday we had plenty of time to visit local towns and get a real feel for the area. Cannot recommend Les Deux Chevres highly enough. We were made to feel so welcome and the food they provided was excellent. As someone with an allergy to wheat I really appreciated the effort they went to. Would definitely recommend doing the wine tasting with Matthieu whilst staying there. It was informative and entertaining. Also would recommend a visit to the Hospice in Beaune if you have the time. It was fascinating.

Lovely area of France with variety of walks in differing landscapes.

Mr Lockley
Dramatic Vistas of the Tarn
13/10/2016

Another excellent Headwater holiday with a good variation of walks and the opportunity to view birdlife not seen in an English garden.

Mrs Bryan
Dramatic Vistas of the Tarn
13/10/2016

Wonderful dramatic scenery and fabulous walks. Take care with your choice of walks if you don't have a good head for heights. Some paths are narrow and very near the edges of huge vertical drops.

A great holiday if you like good food and wine but the walking was slightly disappointing. Although the views were sometimes good, there was too much walking on the roads.

Great contrasts in locations so holiday very accurately titled!

Mr Heyes
Chateaux of the Loire Walk
14/09/2016

Our first holiday with Headwater but it won't be the last. We enjoyed seeing France from a different angle and at a slower pace.

Mr Sheridan
Gastronomic Burgundy Walking
23/08/2016

The holiday was extremely relaxing. Travel arrangements, accommodation, table booking and baggage transfer were all handled professionally without fuss or drama, giving us the complete freedom to enjoy our walking tour.



The quality of the accommodation and the wonderful restaurants probably exceeded our expectations. Whilst not an inexpensive holiday we did we feel got value for money and lasting memories.

The local team gave us really useful practical tips and were very friendly

The holiday exceeded our expectations in terms of pure enjoyment, accuracy of walking routes and notes and we particularly appreciated the views, suggested stops for refreshments and quality of the hotels we stayed in

Mrs Monk
Brittany's Emerald Coast Walk
17/08/2016

A well structured, walking holiday on the Brittany coastline .

Mrs Took
Chateaux of the Loire Walk
17/08/2016

This was a very enjoyable holiday exceeding my expectations. The walks and walking notes were great, the included meals were extremely good and the Headwater contacts, James and Hazel were excellent - very friendly and helpful. I loved having a day off between the walks to explore the area surrounding our hotels or to simply relax by the pool.

Mrs Clark
Dordogne River Walk
16/08/2016

The booking process was simple and supportive. The holiday exceeded expectation; not something I have said before. The accommodation was superb, food wonderful, welcome huge and help available when required.

Mr Turner
Chateaux of the Loire Walk
08/08/2016

A really good walk across the Loire Valley. Highly recommended

Mr Clare
Chateaux of the Loire Walk
08/08/2016

Some superb chateaux to visit along the route. Gentle walking. Beware of biting insects.

Mr McMahon
Chablis Vineyards Walk
01/08/2016

A very simple booking process. Quickly confirmed. Our times for crossing via tunnel/rail were good. An excellent local guide/rep. Hotels were of a good standard, food arrangements were excellent.

Mrs Love-Fordham
Chablis Vineyards Walk
25/07/2016

Great for a relaxing experience of every day France. Our sixth Headwater vacation in six years! The food was fantastic - even though two of us are vegetarians - every restaurant was really outstanding! The hotels have a lot of character - with the exception of Normandie, which was very good too just not as exciting. Sadly, the local train/bus issues make getting places less carefree - especially on stay-put days. Our rep, Stephen, did the best he could of making up for the trains/buses. Enjoyed meeting the local French people a lot -- they were very friendly. This hike is good for meeting the locals. The country side and villages were beautiful. We did two walking excursions not on the trip notes that were outstanding: The first made the hike 2 hours longer, but we hiked to the Notre Dame D'Orient at the top of a hill in Semizelles - this was a highlight of the day!! The regional notes have this suggestion. Absolutely worth the climb! The other was to an organic brewery just outside of St. Pere (Near Vezelay) - also a highlight of the day! Try the white beer! The Grotto near Vermenton was a lot of fun! Vezeley was the highlight of the trip - do not miss morning 7:00 prayers in the basilica!!!! The singing of angels!! Can't wait to plan our next Headwater vacation!

Mrs Elston
Chablis Vineyards Walk
22/07/2016

A very enjoyable break - excellent support from the Headwater rep, fabulous walking supported by excellent notes and lovely hotels in beautiful countryside to recover and recuperate in - who could ask for more?

Mr Wallis
Dramatic Vistas of the Tarn
21/07/2016

Hotel in a beautiful location, welcoming and friendly staff, superb food and an excellent area for walking.A week was much too short!

Mr Forward
Villages & Vineyards of Alsace
15/07/2016

we appreciate all the information and support provided and i look forward to travelling with headwater again.

Mrs High
Brittany's Emerald Coast Walk
15/07/2016

A much enjoyed and excellent holiday giving us the opportunity to see some spectacular scenery. we did appreciate the days restbetween each walk as the walks were fairly demanding and the miles covered were probably to our limit.

Ms Gordon
Brittany's Emerald Coast Walk
15/07/2016

Stephen is a great asset to Headwater, he is outgoing, helpful and informative.Thank you again to the online staff of Headwater for a glorious 9 days!

Mrs Lynn
Brittany's Emerald Coast Walk
15/07/2016

Good food, good walking and good organization.

Mrs Triger
Dordogne River Walk
15/07/2016

We had two varied weeks in France, interspersed with the 8 day walking holiday. I think we have come to the conclusion that staying based in one hotel (i.e. Kandersteg) is probably better for us than walking from hotel to hotel. We missed having a car on our 'rest' days in order to explore the surroundings. We also found 23kms rather too much for us! We got lost a couple of times following the instructions - better signposting in Switzerland! However, the food, wine and the beautiful countryside was much appreciated. Not often one walks only hearing birdsong and nothing else!



Thanks Headwater for all your arrangements.

Mr Pearson
Dramatic Vistas of the Tarn
30/06/2016

Challenging walks lead to magnificent and interesting views within this small area of France . We were rewarded with the most beautiful array of spring flowers including several varieties of orchid. The excellent hotel , where English is widely spoken meant a lovely homecoming each evening.Wonderful gourmet menu etc completed our day! Thank you!

Mr Brady
Villages & Vineyards of Alsace
17/06/2016

The first thing to say is how friendly, welcoming, dependable and helpful we found Hannah. We are also aware of the amount of time and effort she put in to assist our fellow travellers after the lady injured herself.

We took all the longer walking options and experienced some weaknesses in the route descriptions, which we passed on to Hannah so that she can check them out.

We can understand why you chose the hotels that you did, but, while it was interesting to visit Turckheim, Kaysersberg and Riquewihr, all of which are beautiful, we would prefer to have stayed in locations that were not so thronged with tourists. For example, hotels in Kientzheim and Sigoldsheim, very close to Kaysersberg, had English speakers and offered evening meals.

Erratic opening times of shops, restaurants and cafes is also a bit problematical as you are setting off not knowing whether or not it is necessary to carry provisions. The cafe in Trois Epis and the restaurant at St Alexis Chapelle are cases in point. In the case of the latter, we would strongly recommend booking in advance. I'm sure Madame in Hotel Constantin would oblige.

All in all, we had a good time, enjoyed the local delicacies and wine, the beautiful and varied countryside and, in particular, the lovely unspoilt little villages that we walked through. We now look forward to our next trip with you to Menorca.

Mr Salisbury
Villages & Vineyards of Alsace
16/06/2016

Great holiday in beautiful location. Headwater team were excellent throughout.

The balance of vineyard and forest was good. The towns and villages and castle were varied and interesting.

Mr Buckham
Dramatic Vistas of the Tarn
14/06/2016

Despite a week of rain we were able to enjoy walking and the hotel was really good, though couldn't really appreciate the outside facilities. Only thing that would have helped would have been access to a drying room for waterproofs and boots.

Mrs Honey
Villages & Vineyards of Alsace
14/06/2016

Fairy tale ancient towns, which were lovely to explore. The wine, of course was delicious although we did not visit the vineyards on walks but indulged in the evening . The nesting storks were one of the highlights of the holiday. Do try to visit the stork breeding centre it was lovely with a lot to see as well as the storks themselves..

Mr Wildsmith
Chablis Vineyards Walk
14/06/2016

Interesting area; good length of walks; very helpful rep.

Mrs Moffett
Brittany's Emerald Coast Walk
13/06/2016

We enjoyed it. very much. Steve was very good at adapting to our limited capacities.

A relaxing holiday in an unspoilt part of France. The coastal scenery is fantastic and the uncrowded stretches of beaches a joy to behold. What really made the holiday was Steve. He was so helpful and accommodating we were made to feel quite special.

Mrs Hartley
Villages & Vineyards of Alsace
03/06/2016

We never imagined walking through vineyards could be so varied and interesting; the countryside was beautiful and the villages charming. The hotel staff all looked after us very well. Our Headwater rep was absolutely delightful and could not have been more friendly and efficient. We did not see a see any UK cars nor heard any other British people but most people we spoke to replied in good English when we spoke to them in our basic French.

Mrs Preston
Villages & Vineyards of Alsace
03/06/2016

From the moment we received our holiday information pack we were excited as it really whetted our appetites. We also had a post card from our Rep, Hannah saying that she hoped we would have a good trip and she looked forward to meeting us at the station in Colmar and giving us her mobile number in case we needed her. This was a very thoughtful gesture. So, even though I had a bad back and had to be transported around by Hannah instead of walking, the overall holiday was wonderful.

Mr Ingram
Brittany's Emerald Coast Walk
03/06/2016

A varied walk, first days along the magnificent coast and latterly along the river and into the forest. Comfortable Hotels and excellent food!

Mr Propert
Chablis Vineyards Walk
03/06/2016

This is a holiday of variety. In walks, from vineyards, open country and woodland. And in the towns too, from small hamlets to busy Auxerre. There is a lot to listen to and look at along the way - and we found Burgundy deserted - but that may just have been May.



Stephen Miles is newish to this post, but is thoughtful and showed great care. We presume that the instructions about the train back to Auxerre on the last walking day will now have been changed to 'Stephen picks you up opposite The Mairie'.



Note that our comment about food at Vermenton relates to the breakfast. The evening meals - both at La Fontaine for us, were excellent. No-one could have been more helpful than Mark and Alison at Vermenton. The meals at Chablis had the Bistrot BEFORE the hotel, and both were very good indeed.

Mrs Sodring
Dramatic Vistas of the Tarn
26/05/2016

This was the best holiday we have taken with Headwater! Despite imperfect weather, the walks were wonderful (even though the vultures did not fly when it was raining); we saw the Rivers Tarn and Jonte both as green and peaceful and in full spate after rain. For those interested in wild flowers, this is a perfect holiday in May - the deciduous woods and meadows are full of them - lilies, orchids, asphodels ... and there are many birds besides the vultures in the trees.

Besides walking the main walks we also visited Montpellier le Vieux - do go and take the red route, the rock formations are stunning : Aven Armand - more commercialised but the stalactites are amazing: Vulture Museum (don't go on a wet day, there are no live vultures to see); finally, on our return journey to Toulouse, the Roquefort Society Caves - most interesting! The hotel, food, local wines, beer & picnics were excellent with wonderful service from the staff.

Mr Hamilton-Viall
Dordogne River Walk
26/05/2016

We enjoyed it and had a lot of fun, but it could have been even better with a few tweaks. Some of the walking notes certainly need reviewing as we wanted to enjoy the walking, not stand scratching our heads wondering if we had the right path. An explanation of the GR markers would have been really useful as we had to find out what they meant by trial and error. Also there were markets or events on some days that it would have been nice to know and arrange our days off to coincide with.

As regards hotels the Monrecour was superb, the labourderie very good and the Meysset OK. Les Glycinees we found varied. The location was great, the room ok. The food at the hotel varied from some of the best ever eaten to some of the worst. Our picnic sandwich was inedible. Generally it did not have the same feel as the other hotels. Also tea or coffee making in all hotels would be appreciated.

Mrs Watson
Dramatic Vistas of the Tarn
14/10/2015

Great walking with an excellent meal to come back to

Mrs Greenbank
Gastronomic Burgundy Walking
12/10/2015

We enjoyed our visit to a part of Burgundy that was new to us. The walking was varied, not too strenuous with good maps and mostly clear directions. The hotels and the meals were excellent. Having a Headwater rep to welcome us and be on hand if needed really made a difference.

Mr Dentith
Dramatic Vistas of the Tarn
06/10/2015

THIS PARTICULAR HOLIDAY ,THANKS TO THE HOTEL AND THE WEATHER WAS ONE OF THE BEST HOLIDAYS WE HAVE HAD WITH HEADWATER.

THE WALKING IN PARTICULAR WAS SUFFICIENTLY CHALLENGING AND ADAPTABLE . SPECTACULAR VIEWS .

THE AREA ITSELF WAS VERY INTERESTING, FROM ALL PERSPECTIVES.

GOOD NOTES AND GOOD MAPS.

Mrs Guthrie
Villages & Vineyards of Alsace
06/10/2015

Apart from the rail debacle, the content of the holiday was stunning. The nature of the medieval villages was quite breathtaking and more reminiscent of Walt Disney cartoons or even pantomime scenery. The vineyard walks were very enjoyable, as were the visits we made to the wineries! In addition the Riquewier 'Council' offer conducted vineyard walking tours, together with wine cellar visits every Friday throughout the summer until harvest time in September WITHOUT CHARGE!! (BUT possibly only in French and/or English). Another Vineyard 'special' (which I don't think you are aware of) is the 'Spirit of the Vines' a line of seven groups of wooden statues representing a modern interpretation of mankind's integration with the vines over the centuries. This is a surreal eye-catcher, not to be missed and is just outside the village of Bergheim. Best to get directions from the local Tourist Office.

Mrs Reeves
Gastronomic Burgundy Walking
29/09/2015

An excellent holiday in every way. The food and wines were amazing and it was a most interesting region to explore.

Mrs Everson-Davis
Dramatic Vistas of the Tarn
23/09/2015

Challenging and varied walking in spectacular surroundings, with the additional bonus of a comfortable and friendly hotel base providing excellent cuisine.

Mrs Daniels
Villages & Vineyards of Alsace
21/09/2015

This was such a very well organised package holiday that we felt that we were independant travellers, but with the safety net of a rep, if required. We managed the pace, stops and route ourselves and had a truly excellent break.

Mr Graham
Gastronomic Burgundy Walking
18/09/2015

This was a really good holiday, excellent in all respects except that the walking notes, generally of high standard, let us down badly at one point. We explained to Lin where this was and hopefully this will be sorted out

Headwater response:
Thank you for taking the time to pass along your comments, it is wonderful to know that you had such a lovely holiday. Your explanation of where the notes went wrong was indeed passed along and, as we always try to do, your suggestions were taken into account in order to improve the experience for future customers. Once again many thanks from your team at Headwater.

Mr Blunt
Dordogne River Walk
14/09/2015

Lovely locations. There is so much choice of what to do on your spare days.

Although the walks are not too strenuous you do need to have enough food and water with you as there are few places on route where you can stock-up.

Do take your time following route instructions as markers are not always immediately obvious and can become difficult to see or disappear entirely.



Mrs Carrington-Bro
Dordogne River Walk
14/09/2015

This was our second holiday with Headwater and again we had an excellent holiday. It was very well organised and the walking notes were easy to follow. The holiday certainly lived up to its name of being a gastronomic walking tour - the food was delicious throughout and all four hotels were very friendly.

The walking was pleasant but suffered a little in comparison to our first hoiday with Headwater (Umbria) as the Dordogne is a busier area than Umbria.

Our top tip would be to visit Le font de Gaume when staying in Les Eyzies - there are a limited number of tickets issued each day and 52 of these go on sale each morning at 9.30am. The receptionist at the hotel suggested we shoud be there by 7.30am, as September isn't peak season and as she predicted we weren't the first, we joined the very orderly queque as nos 11 and 12; it was a magical experience seeing original paintings that are 14,000 years old.

We came home feeling very relaxed and ready to book another Headwater holiday.

Mrs Maddison
Villages & Vineyards of Alsace
25/08/2015

Most enjoyable holiday, great walks, beautiful scenery and lots of wine tasting along the way.

Mr Still
Brittany's Emerald Coast Walk
24/08/2015

Well researched, well organised, varied walks to interesting towns with an attractive mix of accommodation all supplemented by an excellent local rep.

A very enjoyable experience in one of the lesser known (for Americans, at least) areas of France.

Mrs Hayton
Chablis Vineyards Walk
12/08/2015

The combination of good walks, comfortable accommodation and good quality evening meals provided us with a relaxing and enjoyable weeks holiday . Knowing that our Headwater rep was available on the end of the phone if we did needed anything was a bonus.

Mr Willson
Gastronomic Burgundy Walking
10/08/2015

Holiday lived up to gastronomic label with a good selection of restaurants. Hotels are comfortable. Quality of walks is satisfactory but more work is needed.

Headwater response:
We are so glad you enjoyed the hotels and the gastronomic restaurants. We always aim for more than satisfactory and your suggestions regarding the walks were passed along and have been considered as part of our process of continuous development. We are happy to say that the walks have been improved for 2016 and we hope to see you again soon. All the best from your team at Headwater.

Mis Bernstein
Gastronomic Burgundy Walking
03/08/2015

All the hotels were lovely and all the staff everywhere were welcoming and helpful. The walking was a little disappointing in that there was a lot of road-walking and two very boring long slogs from the town of Meursault to the station and from the station at Gevrey-Chambertin to Les Deux Chevres. The meals in the evening were marvellous and memorable. The villages were very pretty. Disappointing that there was no truffle hunting. Lin was an excellent tour guide and everything ran like clockwork.

Headwater response:
Thank you for taking the time to share your feedback with us. We appreciate all customer feedback and are pleased that you enjoyed such a wonderful, memorable holiday. Regarding the road walking and the slogs to and from the station on day 2, we have taken these - and other - customer comments on board and for 2017 have made suitable alterations. The route no longer follows the roads and the train station no longer features. The new route follows footpaths and tracks, and very occasionally quiet lanes, through woodland, vineyards and mediaeval villages, from just south of Dijon to the wonderful wine village of Gevrey Chambertin. We believe this has greatly improved the walking. We were sorry to read that you missed the truffle hunting during your holiday; this activity is only available between Thursdays and Mondays. We were also pleased to see that you thought our Rep Lin was excellent. She will be delighted to hear your lovely feedback. We would like to thank you for constructive comments and look forward to welcoming you on another of our holidays in the future. Kind regards, Your Headwater customer service team.

Mr Parker
Gastronomic Burgundy Walking
28/07/2015

Delightful holiday experience from start to finish. The hotels were lovely and the walking varied. It's a good way to get to know a small part of Burgundy and appreciate the lovely scenery as there was plenty to do on the rest days too. The hotels were all well chosen and the neighbouring restaurants of a high standard. We especially appreciated being taken into Beaune by Lin for our last dinner, which was especially good. We also appreciated the chance to buy wines en route and collect them at the end.

Mr Powell
Dordogne River Walk
27/07/2015

Well organised and did what it said on the can!

Mr Hayes
Gastronomic Burgundy Walking
21/07/2015

As a holiday focussed on easy walking, gourmet dinners and luxurious accommodation, this ticked all the boxes. Beautiful country of the Cote D'Or, gorgeous little villages and towns and everywhere Burgundy wine production continuing all around you. All three hotels were superb. I walked in July 2015, so arrived somewhat dusty and sweaty at what are very upscale hotels. No problem at all (but worth reassuring guests it isn't an issue). Walking directions were generally good, with some issues flagged to Headwater in separate email. Just a few tweaks needed, and as it is the first year of this tour, some teething troubles expected.

If you want to seriously investigate wine, doing so during your day's walk is not really practical. I'd suggest researching before you go, possibly setting up cellar visits via Headwater, if they will do it, or knowing which vignerons you want to visit and then using your rest days to get along to see them. But you can just wing it and you can thoroughly enjoy this holiday if, like me, you know nothing about wine. It's a good place to start to learn.

Last but not least, I would single out Paul and Yolanta at Les Deux Chevres in Gevrey-Chambertin for wonderfully friendly advice, practical tips, suggestions and laid-back accommodation. If you want to know more about the area, its wine, history and so on, they are a mine of information.

ALAN HAYES, WEST LONDON, JULY 2015.

Mrs Jacobs
Gastronomic Burgundy Walking
15/07/2015

Pleas read my document sent to Lisa copied to Tina James

Mr Langford
Chablis Vineyards Walk
13/07/2015

Excellent. From our arrival to departure our Rep Ross tailored our stay to suit what WE wanted. He really went the extra mile to sort any issues created by rail strikes and unusually hot weather. He was always on time ( in fact early). There was never a feeling of being rushed or hurried which made our holiday really great. He had also ensured that our directions for the walks were totally up to date and accurate.

The accomodation was always excellent as were the meals provided.

The highlight has to be our stay at Vermenton! Such attention to detail...amazing.

We will do another one next year.

Mrs Johnson
Chablis Vineyards Walk
13/07/2015

A very interesting walk through small villages in Burgundy with the highlight being Vezelay. Auxerre is a lovely old town worthy of an extra day there.

Mr Buss
Dramatic Vistas of the Tarn
08/07/2015

A superb location for walking and an excellent hotel - the staff were friendly and always very helpful. Travel arrangements - flights and car hire all went smoothly. Exactly what we had hoped for.

We also extended the car hire for a further three weeks and delayed our return flight for the same period. Headwater arranged this for us when we booked and everything went according to plan.

Mr Fairweather
Gastronomic Burgundy Walking
07/07/2015

This was an excellent holiday where the standard of food and accommodation fully justified the description 'gastronomic'. The walks are interesting and quite varied with the combination of woodland, vineyards and picturesque villages, but it is a new route, and as it evolves I think that some improvements can be incorporated: Day 3 seemed a bit early for a free day and perhaps the amount of walking on tarmac could be reduced.

Ms Whiteaker
Brittany's Emerald Coast Walk
07/07/2015

The walking trip in Brittany was excellent. Our rep was brilliant, going out of his way to ensure we had everything we needed and more. The route notes were thorough and the walking itself was on lovely trails.

Mr Strong
Dordogne River Walk
02/07/2015

Beautiful region of France. Didn't see a soul whilst walking and the hotels were quiet which suited us! Representative was very friendly and helpful.

Mr Boyd
Gastronomic Burgundy Walking
23/06/2015

Enjoyable walking in attractive countryside with plenty opportunity to visit historic places such as Dijon and Beaune, staying in remarkable small hotels, and eating amazing food and drinking some of the world's best wines.

Mr Ball
Gastronomic Burgundy Walking
23/06/2015

Excellent local arrangements and facilities. Thoroughly enjoyed ourselves.

Ms Sampson
Brittany's Emerald Coast Walk
19/06/2015

Thoroughly enjoyed the whole experience; a lovely lazy way of booking a really good holiday - everything is provided for and has been thought of. Excellent.

Mr Rodesano
Brittany's Emerald Coast Walk
15/06/2015

This was an excellent varied walk and well constructed taking in coastal paths, forest and river scenes and the beaches were superb.

Mr Hamilton
Chablis Vineyards Walk
15/06/2015

We had a fabulous trip in perfect weather. Ross the Rep was first class. He goes the extra mile , is particular on detail and plans ahead.

The rating for the walks is right, not as testing as our usual 2 boot but with gentle climbs to give interest and the spectacular views. Thank you and thank Ross.

Mrs Maddison
Villages & Vineyards of Alsace
17/10/2014

This must have been one of our most enjoyable holidays. There was never a dull moment. Fascinating region , great walks and great towns and villages to explore

Mrs Barrett
Brittany's Emerald Coast Walk
17/10/2014

Fantastic coastal walks. Distances are reasonable but remember as it is coastal you drop from cliff tops to sea and back up again. Fantastic beaches, well worth a return visit on the 'day off' from walking.

Dr Darke
Villages & Vineyards of Alsace
14/10/2014

The joy of not using a car for 8 whole days was amazing! The walking was lovely, the grape harvest in full swing, the hotels EXCELLENT with good breakfasts and all arrangements extremely convenient and clear. Flying from Bristol is such fun compared with the toil of Heathrow/ Gatwick. Staying in Paris for the first night makes good sense, and the TGV is superb! There is only one snag...not having a car to bring home all the excellent wines! The Co-op at Turckheim is surely one of the best in France.

Mrs Sharp
Chablis Vineyards Walk
29/09/2014

Well put together holiday ensuring something of interest every day. The half board element can be a bit restrictive although most places were ok with making changes for a supplement. The only place we had a problem with this was Hostellerie de Clos where we were basically told what we were to eat with no choice given at all. As it happens we were ok but foie fras to start and pigeon to follow might not be to everyone's choice. The hotels were quite varied but generally good or better. Our least favourite was Hotel de la Poste in Vezelay. It's pretty tired and we had a poor room (102) which was at the front of the hotel and directly over the Bistro. You might think Vezelay would be quiet but the lorries are relentless from about 4.30am.

Our rep Ross could not be bettered. He put his heart and soul into making sure we had a good holiday and was endlessly patient - as well as very good company.

Mrs Reeves
Dramatic Vistas of the Tarn
25/09/2014

Fantastic hotel with amazing food in great location. Very friendly staff who were always smiling!

Mr Tabrett
Brittany's Emerald Coast Walk
22/09/2014

This was a superb holiday made especially enjoyable by the exceptional help and untiring humour of your rep, Steve Barrington, who went way beyond the call of duty to look after everyone.

Mrs Barker
Villages & Vineyards of Alsace
19/08/2014

We really enjoyed our hioliday. The rep gave us everything we needed, but compared to our other 2 headwater holidays, he perhaps wasn't quite as attentive. Three of the hotels were great, but the Constantine was not anywhere near the same quality and disappointing. We recommend Hotel Schwendi in Kintzheim, a 20 minute walk from Kaysersberg.



We look forward to our next Headwater holiday.

Mr Mason
Dramatic Vistas of the Tarn
30/07/2014

Stunning scenery and brilliant walks.

Mrs Price
Dramatic Vistas of the Tarn
14/07/2014

Hotel de la Muse du Tarn is not only our 'best' Headwater hotel but probably one of the best hotels we have stayed in worldwide.

We had one very wet day and the hotel was a comfortable and pleasant place to take refuge with books and crosswords.

The walks were well described and accurately graded, we felt. Although one or two of the descents were longer than implied but maybe that was because I am very very slow!!

The whole region is stunning with lots to do apart from walking. We didn't have great weather but it didn't dampen our walking spirits. And the views - wow!

Mr Burn
Chablis Vineyards Walk
13/07/2014

Smoothly organised and unstressed providing an enjoyable holiday

Mrs May
Dordogne River Walk
11/07/2014

On this itinerary the length and gradient of the walks are not so suitable for the over 65s - we experienced them as three-boots rather than 2 on account of our age.

Your notes are very well written, congratulations. We never went wrong and rarely used the maps.

The menus on this gastronomic holiday were surprisingly limited - should have guessed they would be though. There was one evening when we could not face the foie gras and duck again so crept out for a cheap Italian despite having paid for the gastronomic bore. We cannot blame Headwater for this, please note.

Throughout the service was very good. The landscape and local attractions were outstanding. The routes were creatively chosen. Thanks!

Mr Sidey
Villages & Vineyards of Alsace
10/07/2014

Overall summary is that we thought the walks were excellent with a variety of scenery. The hotels were generally very good and the staff as well as local people were friendly and helpful. It is a beautiful area with lovely villages and towns being part of the walking route.

Mrs Pritchett
Dramatic Vistas of the Tarn
09/07/2014

Beautiful part of France, stunning gorge scenery. Hotel in brilliant location right on riverside. Excellent food with choice from whole menu every day + chef's special of the day for each course. Highlight was lots of lovely butterflies!

Mrs Taylor
Villages & Vineyards of Alsace
26/06/2014

Disappointing

We paid £2082 of this holiday. During the trip we ascertained that the accommodation (and yes I have included the upgrades and breakfasts) were valued on booking.com as £911. Plus the two dinners at chez Norbert, say £100, then £1011. This means we have paid £1071 for transfers of baggage (we only paid 80 euros for a taxi from Turkheim to Basel), two maps and appalling route notes. Assuming you had a commission from the hotels based on your bulk buying power then you are rip off merchants.

Why the dinner at Chez Norbert included? The choice was a not written but only a verbal one choice (pretty appalling option). We paid almost as much just upgrading to the normal menu as we could have eaten out at a local restaurant without. Is this philosophy to make you look generous because I can assure you it didn't work with us. The restaurant was closed on Tuesdays but no-one told us reception was also closed. They only gave us wifi codes for 24 hours, so we were without internet access for a day. My husband still works and needs internet access at all times.

I realise I should have cross checked prices before booking and therefore blame myself for being ripped off, however this will most certainly not happen again. When the rep picked us up in Chatenois, he asked about our arrangements for onward travel - we told him we were intending to get train from Colmar to Basel late in the day. He failed to tell us trains were on strike - left us to find out for ourselves and book a taxi to airport. What is the point of a rep who cannot give the most simple advice.

My advice to your future clients is 'don't be gullible -you can do better yourselves'

Headwater response:
Dear Mrs Taylor,
Thank you for taking the time to complete our online questionnaire following your recent holiday to Alsace. Please be assured that all of the feedback we receive whether complimentary or critical is valuable in helping us to continue to improve and develop our holidays for the future and is always well received.
We were sorry to read that your holiday did not meet with your expectations; this was disappointing to hear as this holiday is normally a firm favourite with our customers. However, please be assured that we realise how important it is to maintain our high standards of accommodation and service, and we do appreciate we cannot afford to let our standards slip. Therefore all of your feedback has been passed on to the relevant UK and overseas departments and steps will be taken to improve where necessary. In closing we would like to thank you for your constructive comments and hope that despite the issues you have reported you had an enjoyable holiday overall.
Yours sincerely,
Headwater Customer Service

Mis Elliott
Dramatic Vistas of the Tarn
21/06/2014

brochure, doe's not do justice to the astonishing location and overal excellence of the hotel which is 4 star and not 3 star as printed.We have looked at this holiday for at least 10 years, and booked this time as we are running out of options in France.

Mr Eyton-Williams
Villages & Vineyards of Alsace
16/06/2014

The area was ideal for walking and very interesting. The hotels, service and locations chosen were good, but the route notes need updating as at times were confusing to the extent that all members of the group got lost at a couple of points during the week. Maps (IGN) supplied were excellent. It was the maps that enabled us to find our way. Suggested visits on rest days were most helpful and the Stork Center is well worth a visit

Overall we did enjoy our holiday and would happily visit the region again!

Dr Rose
Chablis Vineyards Walk
16/06/2014

This was a lovely walk in beautiful gentle countryside. For us the highlight was Vezelay which we might otherwise not have discovered .We used the wine service for the first time & found it really useful

Mr Williams
Dramatic Vistas of the Tarn
12/06/2014

The Tarn area is an location for activity holidays and for seeing wildlife and flowers.

Mr Brown
Villages & Vineyards of Alsace
07/06/2014

This holiday is to be recommended for those enjoying exercise and the wines of Alsace. The latter is important as much time is spent in and around the vineyards.

Mrs Taylor
Villages & Vineyards of Alsace
02/06/2014

The holiday overall was well planned and the location was beautiful .The Alsace villages that we visited were most attractive with the old buildings and the history associated with them. As two fit octogenarians we were fully capable of managing the walks.

Mr Fendall
Villages & Vineyards of Alsace
02/06/2014

This was a first time using Headwater.It was an 8 day 'walking' holiday but only 4 days of designated walking and therefore 4 days to 'do your own thing'. Suggestions were made in the guidebook but apart from more walkng or visiting vineyards the villages of Alsace offer little in the way of 'other' activites. I feel that at least 5 (or even 6) days of designated walking would be more appropriate.Overall I enjoyed the experience as Alsace is an area liken no other in France.

Ms Mulholland
Brittany's Emerald Coast Walk
01/06/2014

As a solo walker I felt a great sense of achievement

Mr Hall
Dordogne River Walk
27/05/2014

Wonderful countryside for walking and great walks - with a spectacular meal at the end of every day.

Mrs Cornelissen
Dordogne River Walk
08/10/2013

There should be more information on the routes available early in the process. We had a 23 km walk, which was fine for us but it was not clear that there were any walks of this length and it could cause problems for some guests.

Mrs Rees Jones
Brittany's Emerald Coast Walk
01/10/2013

Excellent and very helpful local rep, Steve. The walks were quite long and the day walk from Dinard and Dinan had no places to stop en route for coffee or even to picnic apart from stopping beside the path/road.

Mr Stokes
Villages & Vineyards of Alsace
28/09/2013

A week that was both invigorating and relaxing in good walking country in the Vosges mountains - with pretty but touristy villages offering a good variety of places to sleep, eat and drink.

Mr Ingram
Dordogne River Walk
28/09/2013

The Dordogne is a very good area for a holiday, with plenty to see and do in all weathers. The Headwater walking holiday is a very good introduction to the many varied facets of the region - geography, towns and villages, food and places of interest. We enjoyed experiencing different styles of hotel - they all have their own individuality - and all looked after us extremely well. The walking notes were faultless and the maps some of the best I've encountered on the nine Headwater holidays I've taken. The rep was very informative and helpful and although we required only the routine service we were confident that if exceptional circumstances arose they would be dealt with professionally.

Mr Stebbing
Dordogne River Walk
27/09/2013

The Dordogne is a great area for walking with fantastic views and places to visit such as Chateau and cave/rock attractions. Mostly small hamlets along the route and limited facilities for refreshments so a picnic was essential. The walks were very strenuous in places with steep climbs and descents along stony paths. It was the toughest series of walks that we had undertaken (we live in Norfolk but have walked up Snowdon and other hills!) but we did it. Food at hotels in Beynac and Tamnies in particular was substantial and excellent but the walking helped burn off the calories. We flew from Norwich to Toulouse via Amsterdam and it was nice to be home within 40 mins of touching down in Norwich. Headwater helped us find a route to the Dordogne which didn't involve a long trip to and from London and didn't break the bank either.

Mrs Anzarut
Villages & Vineyards of Alsace
21/09/2013

We found the towns visited quite charming and the accommodation was good. This is a very leisurely and easy walking holiday.

Mr Davies
Brittany's Emerald Coast Walk
19/09/2013

The Emerald coast walks are some of the best I have done. Your local rep. Steve Cunningham is excellent. Hotel at Lamballe has very good food and service, but the two rooms I had were fairly basic. The hotel Diane has good decor and service, but the food was a little disappointing. I did not much care for the Hotel Printannia, either the decor or the food. I had one good dinner and one rather mediocre one. The hotel D`Avaugour was excellent. In spite of my views about the hotels, I thoroughly enjoyed the holiday because of the lovely walks and gorgeous scenery.

Headwater response:
Dear Mr Davies,
Thank you for taking the time to complete your post-holiday feedback. It sounds like you really enjoyed your time in Brittany. We would also like to thank you for your complementary feedback for our rep Steve. I am sure he will be delighted to hear you rated his service so highly.
We have discussed your constructive feedback regarding the hotels you stayed in and are pleased to advise the Hotel in Lamballe are planning to renovate areas of the hotel. We were surprised to hear you found the food disappointing at Hotel Diane; ordinarily the feedback for this hotel is good. Please be assured we have passed on your comments to the Hotelier and will work with them to ensure they deliver the high standards our customers expect, we will continue to monitor the feedback we receive and expect to see positive feedback for this hotel in the future. We have also changed the standard rooms at the Hotel Printania, all customers will now receive sea view rooms as standard and we have reduced the board basis to B&B as there is so much choice for customers to sample in Dinard.
We hope you will agree these improvements will continue to help enhance this holiday for future customers.
In closing, we would like to thank you for your feedback and look forward to welcoming you on another of our holidays in the future.
Kind regards,
Headwater Customer Service team

Mr Jackson
Villages & Vineyards of Alsace
16/09/2013

We chose this holiday because it was advertised as the easiest grade of walking in an area that looked very attractive in the brochure. We suspected, from looking at the altitude chart, that the second walking day might be more challenging than the grade implied, and we were right!



The shorter walk distances were fine for us, the directions were clear and the maps helpful, although we could have managed without them, as the walking notes were so good. We did have occasional problems finding the waymarks, particularly on Day 2, when we assume they had been on trees which had fallen. The villages we stayed in were very picturesque, the hotels were welcoming and the arrangements all worked very efficiently.



We have been on many Headwater holidays over the past 30 years and always enjoyed them, although we are choosing the easier grades nowadays. I would recommend this holiday, with the proviso that it is definitely NOT flat walking. Most days had a fair number of uphill and downhill stretches, and the second day in particular was a very lengthy uphill effort, with a couple of steep pulls, followed by some fairly tricky downhill walking through forests with fallen trees in places. We found our walking poles very useful, particularly on Day 2.

Headwater response:
Dear Ms Thompson,
Thank you for taking the time to complete our on line questionnaire and for your feedback regrading the grading of the walks , please be assured that all of the feedback we receive is valued by us and is used to help improve and develop our holidays for the future.
It was great to read that you enjoyed your holiday to France. Although, I am sorry that you found some of the walks more challenging than you expected.

This year we introduced a new grading system of soft/leisurely/moderate/challenging. In previous years we have used a boot rating. However, we have received mixed feedback regarding this new grading system and a number of people have told us they feel the old boot ratings gave a clearer indication of what was involved. We have therefore decided that from Nov 2013, we will be reinstating our previous system, in order to avoid any future problems. We will therefore be rating this holiday as a 1 boot which I hope you will agree is a suitable rating.

I am also sorry that you found discrepancies with some of our waymaking points, this is checked at the beginning of the season and then throughout as necessary, I have passed your comments on to our local rep, he will be re checking the routes before the start of the new season and will check out your feedback to ensure it is corrected.

Thank you once again for your constructive comments and for your loyalty over the years, we do hope to welcome you on another Headwater holiday in the future.
Yours sincerely,
Lisa

Mr Greenbank
Chablis Vineyards Walk
16/09/2013

Overall a good holiday in a pleasant region of France - thanks

Mr Smith
Dramatic Vistas of the Tarn
28/08/2013

This hotel is really a 3 star hotel tying to live up to 4 star standards. the food selecting for dinner was quite limited and did not offer the range and quality that was expected. Cost of drinksat both the bar and the wine list prices where far too expensive andf put us off drinking.

It would help walkers if the maps were actually marked up with the routes as this would only take minutes and would help to cross refer to the headwater maps.

Even better would be down loads for walkers to use their own GPS devices whilst walking.



Mr Petch
Dordogne River Walk
24/08/2013

The accommodation was excellent, it was great having meals already arranged so no need to go in search after a long walk. Walking was as described in the brochure and route notes very good with a couple of minor hiccups. Our rep Claire was 1st class and made some helpful suggestions which added to the enjoyment of the holiday. All in all we had a great holiday and would definitely recommend it.

Ms Barton
Dordogne River Walk
23/08/2013

We thoroughly enjoyed our walking holiday in the Dordogne. Accommodation and food were for the most part excellent. Walking notes were detailed and accurate. Our rep. was helpful and very informative.

Mrs Bale
Villages & Vineyards of Alsace
14/08/2013

We really enjoyed our holiday. It was a lovely area with some hearty food but fabulous wine. It was great to be able to taste the wine and then for Chris to transport it for us. I would have been happy to walk every day as the walks were not strenuous and we were at the next place by lunch time giving time to explore in the afternoon. We felt that it would have been useful to have known beforehand that each hotel had free wifi and also to have known that shampoo was not provided.

The Alsace Wine Trail was one of the very best holidays I have ever taken. The region was unknown to me and was delightful in all ways. The wine was excellent, my only regret is that it wasn't longer.

Beautiful small towns and villages, beautiful scenery and captivating history. Hotel accommodation was generally good and Chez Norbert's air conditioning was most welcome with temperatures in the mid to high 30's.

At Bergheim on chef's night off we were relocated for dinner to the Weinstub up the street. The lady in charge was most reluctant to provide a menu at the sum Headwater had allowed. Two of our party accepted the 'no choice' modest three course meal and we chose a'la carte. Food was indifferent and the wine overpriced.

At Turkheim food was not offered in Hotel des Deux Clefs, we enjoyed good food in town where there's plenty of choice. (so please disregard the 'poor' rating in questionnaire)

Apart from Chez Norbert, ventilation was inadequate in the hotels, fans were not always available and other clients complained that Headwater guest's rooms were usually located in the roof and were in consequence, unbearably hot. Our upgraded room in Turkheim was fine!

We missed the initial briefing which was a pity. Although our expected arrival time was late afternoon, we were actually in the hotel when Chris arrived with his clients from Colmar. A shame he didn't check.

This oversight did not detract from our holiday experience as our friends briefed us. When we eventually met Chris he impressed us as helpful, efficient, and friendly.

Mr Christley
Villages & Vineyards of Alsace
05/08/2013

Excellent experience. Able to walk at our own pace. Very intersting area to travel in.

Mrs Wilson
Brittany's Emerald Coast Walk
03/08/2013

Overall it was a very enjoyable holiday made the more so by our excellent rep. It is an excellent way of seeing in detail a small part of, in our case, France.

Ms Cutts
Dramatic Vistas of the Tarn
02/08/2013

Fabulous walking in amazing landscapes along the gorges, along with a very comfortable hotel with delicious food and excellent service, made this a great holiday!

Mrs Jones
Dramatic Vistas of the Tarn
30/07/2013

The scenery along the Tarn was sublime - like a cross between the Lake District and the Grand Canyon but with more trees. Would recommend bringing small binoculars to watch the vultures (walks 2,3, and 5), and a small torch for shining in the caves (walk 6). Start early to avoid heat of midday sun. Fantastic variety of beautiful butterflies especially at the start of walk 5 (in late July). Absolutely charming staff at the hotel.

This is a self-guided walking holiday staying in small hotels in small towns or villages and requires a certain amount of tolerance, flexibility and common sense particularly when routes don't work out as they seem.

We were disappointed to have two of our hotel/restaurant meals deleted (we were provided with cash to fend for ourselves!). This meant that we had only two meals during the holiday arranged for us by Headwater instead of four as noted in the guidance.

This and some missing or bad forest signage were the only miner blips in an otherwise excellent and enjoyable holiday.

Mrs Barber
Dramatic Vistas of the Tarn
23/07/2013

A lovely part of France to exlore and based in an excellent hotel

This was our 10th French walk with Headwater. We had been putting off trying the Britanny coastal walk due to concerns about the possibility of bad weather but our fears were unfounded. In the event the weather was perfect for walking, the scenery was spectacular, there were lots of interesting places to see and visit, and we particularly loved our balcony overlooking the estuary at Dinard. Your local rep Steve could not have been more helpful. This was one of our favourite French walks and we would highly recommend it.

Mrs Davies
Dramatic Vistas of the Tarn
21/07/2013

Superb location with great walking.Notes provided were fair but only worked because there were not too many paths to choose from so you just stayed on one path for most of the walk (unlike England where far more detail would have been necessary to choose the correct path). I feel the grading of the walks we did was rather misleading as a lot of them involved narrow cliff edges and steep scrambles which I would say were at least 'moderate'. The scenery was magnificent and the hotel was excellent. I liked the bedroom (light, modern and airy with a large comfortable bed) and the food was very good indeed (especially the nights when we could choose from the a la carte menu). The main problems included a lack of a booking for our dog despite having paid extra for this facility. However, Headwater has recompensed us for the money spent so we now are satisfied overall.

Mr Kennedy
Chablis Vineyards Walk
16/07/2013

The flexibility of start date, route and accommodation type with planned rest days between walking days suited us very well. The wine pick-up service is brilliant!

Mrs Baser
Brittany's Emerald Coast Walk
09/07/2013

We had a fabulous time, thoroughly enjoyed the walks, though did find the route notes needed updating and clarifying in places - they're probably OK for very experienced walkers/mapreaders, but we're still relatively new to all this, and need things spelt out clearly, specifically and unambiguously! Steve the rep was brilliant, very informative and helpful. Food very good, hotels mostly fine, though our room in the Printania was a bit snug (but we did love their waitresses in full Breton outfits, set off perfectly by a lovely modern nose-stud!). Another excellent Headwater holiday - thanks!

Mrs Peate
Chablis Vineyards Walk
09/07/2013

The holiday surpassed our expectations! We feel as though we have experienced France at its best, able to take time to enjoy the important things in life. The walks were long enough to provide a sense of achievement at the end of each day but left us looking forward to the next one. Each of the villages where we stopped were packed with culture and history. The food and wine were excellent and guilt free due to the miles walked. We have often passed by this area of France within a matter of minutes on the motorway but in future we will definitely be making it a stopping off point. Thank you Headwater for organising a great holiday.

Mr Hardy
Dramatic Vistas of the Tarn
03/07/2013

The walking experience was excellent and the area quite dramatic and well worth the visit.

We have sent a letter (via email) to you concerning our dining experience which we hope you will take note of.

Mr Branch
Dramatic Vistas of the Tarn
26/06/2013

A very enjoyable walking holiday in some beautiful countryside. Hotel was good but we felt the wine prices were unreasonably high and we went out for pre- and post- dinner drinks. Your explanation of the mealplan was unclear and you did not respond to an email query on this subject. On 4 nights there was no choice at all on the mealplan The walks were outstanding and we did 4 of them (1,3,4,10). Fellow guests (especially Headwater) very compatible. Hotel staff outstanding (except for one apparently new and untrained barman.

Mr Cooper
Dramatic Vistas of the Tarn
24/06/2013

An excellent trip in a great location. However, having spent a day walking high in the heat we expected to relax by the swimming pool and cool off. We were very disappointed to find on arrival that the hotel did not intend to fill and clean the pool until the day we left (June 15th). An empty swimming pool is not attractive and very frustrating, and to a small degree took the edge of an otherwise great trip. Indeed it had been part of the promise in the Brochure and the hotel website. We would not have booked this week if we had been given this information by yourselves beforehand as we were flexible on dates.



I have therefore answered no above as what was promised was not delivered and in future would need reassurance.



Otherwise the scenery and floors/birds were stunning and the hotel good. Food excellent, wine expensive and some service erratic, but entertaining.



Martin Cooper

Mr Peacock
Brittany's Emerald Coast Walk
23/06/2013

Overall a very enjoyable holiday. Particularly enjoyed the coastal walking. For us more time on the coast and miss out the trudge through the forest on the last day.

Mr Ormiston
Chablis Vineyards Walk
22/06/2013

Very enjoyable holiday walking through Burgundy in early summer. Glorious views, mainly clear tracks/paths. Good background information in booklet. Precise and easy to follow route instructions [in conjunction with maps and compass.] Generally high standard of accommodation and meals, especially Hostellerie des Clos in Chablis, where the hotel staff were particularly helpful in finding a dentist. Very useful to have a pleasant and helpful English speaking rep on the ground.

Mr Owers
Dramatic Vistas of the Tarn
20/06/2013

Thoroughly enjoyable, inspiring walks, excellent food and accommodation .



Mr Barrett
Villages & Vineyards of Alsace
12/06/2013

Very relaxing holiday as able to walk at own pace and stop for wine tastings along the way. Independant walking was very easy as the directions and maps provided were excellent and the paths well signed to match the maps. A beautiful area to explore.

Mr Nickson
Dramatic Vistas of the Tarn
04/06/2013

We went in May: the weather was poor. We had two good days, two days of rain & sun and two days of steady rain. And it was cold (one day scraped up to a maximum of 8 deg C).



The area is great for walking and the Headwater walking guides were excellent.



The hotel was comfortable and the staff were helpful and friendly. The common areas of the hotel were well laid out and on one night the log fire was lit. But our first bedroom (room 14) was directly over the kitchen. The kitchen equipment was so noisy at night that we had to move after two nights. The next room (room 32) was disappointing: no shower curtain or screen; no balcony; a small window made the room dark; and no fridge. But it was quiet.



The hotel was expensive: 9.50 euros for two cups of tea (two tea bags). There was no house wine and the lowest price for a bottle of wine was 23 Euros - and this is France!



The food was disappointing. On four nights we were given a table d'Hote menu with no choice, even for the main course. Considering that this holiday is billed as a gastronomic experience, the Table d'Hote meal was very limited and underwhelming. We had to send a fish course back because it was under cooked and we had a duck course which was very tough. I have eaten at Auberges in France and the Table d'Hote meals have been much better. On three nights we had the A la Carte menu which was a distinct step up, but still nowhere nearly as good as I have had in French restaurants at considerable less cost.



To sum up, the Tarn is an excellent area for walking, Headwater's arrangements were first rate, but the hotel and the food were disappointing.