book with confidence

You can be confident that our pricing includes all the standard requirements of your holiday and many additional extras. Always ensure that you are comparing like for like when booking your holiday.

Our promise to you

Since 1985 we've been building friendships with our hoteliers and local suppliers, so when you book a Headwater holiday you can be confident that you will not only be getting the best advice and experience but that you will also be getting an honest price. As standard your holiday with us includes all basic elements and many additional extras:

  • Standard transfers to and from your first and last hotel to airport or station
  • All walking transfers required as part of your holiday
  • Rail tickets/ferry tickets (where applicable)
  • Luggage transported from hotel-to-hotel
  • Comprehensive route directions and maps
  • All breakfasts and many evening meals included on all holidays*
  • High specification hybrid bikes (with e-bike, tandem and road bike options at extra cost*)
  • Ride with GPS membership and planned routes on most cycling holidays*
  • Friendly briefing on arrival
  • 24-hour support in resort plus exclusive Headwater Rep Service in 16 regions.
*see actual holiday for exact details.

When comparing our price with other holidays it’s worthwhile considering that all elements such as transfers, equipment (including bikes) and meal plans are included as standard. Should you find a direct comparison of your Headwater Holiday at a lower price before booking please do contact us and give us the opportunity to match it.

Brexit Guarantee

When you travel with a reputable company, you have more financial protection. Headwater is part of a number of schemes which offer financial protection to our travellers, which include ABTA and ATOL – keep an eye out for these logos when you’re researching your next holiday. In the extremely unlikely event that Brexit negotiations result in a change to the legal state of travellers meaning you’re prevented from entering EU countries, Headwater will allow you to rearrange for another time or different destination and waive our usual administration fee. If this isn’t possible we will issue a full refund, though we will ask you to provide evidence of this at the time.

We guarantee:

  • Stay Informed: Headwater will keep you updated on any amends to your itinerary, and if there is a significant change as detailed in our booking conditions we will inform you before departure
  • Foreign and Commonwealth Office: we’ll advise you of any updates on passport validity or changes in visa regulations. Currently our travellers are responsible for organising and purchasing their own visas; this remain the same if visas are introduced for EU countries.
  • The UK and EU have both confirmed that flights and ferries will continue to operate between the UK and EU nations. However, if reaching your start point becomes impossible due to changes in transportation and there is reasonable evidence of this before your final balance is due, we will issue a full refund for your holiday.
  • Financially Protected: if you’re unable to travel due to a change in legal status such visa regulations and can provide reasonable evidence of this before your final balance is due, we will issue a full refund for your holiday.
  • ATOL Protected: Headwater is ATOL protected and ABTA bonded; you can book with confidence because you are always financially protected.

This information will be updated as more details become available, but for further specifics please refer to the ABTA Brexit travel advice here.

Back to top