book with confidence

You can be confident that our pricing includes all the standard requirements of your holiday and many additional extras. Always ensure that you are comparing like for like when booking your holiday.

Headwater Booking Promise - for bookings from 18th March 2020

We understand that in the current situation, your travel plans may well need to change. That’s why during the current situation with COVID-19, we are adding booking flexibility nearer to your date of departure.

The welfare of our customers is always our primary concern, and our experienced global team are working hard to react to this fluid and fast-moving situation. Things are changing quickly, and we’re constantly monitoring expert advice from the World Health Organisation (WHO) and official government travel advice.

Our booking flexibility ensures that our customers can re-plan their travels as flexibly as possible.

If Headwater cancels or suspends your trip, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, your booking can be transferred to a future date or alternative holiday or, if this isn’t suitable, you will receive a Refund Credit Note valid for bookings made before 31st July 2021.

Once you have paid your final balance, and up to 42 days prior to departure, you have the flexibility to transfer your travel plans to a future date or alternative holiday free of charge (subject to any difference in published holiday cost) or, if this isn’t suitable, you will receive a Refund Credit Note valid for bookings made within 12 months.

If you decide to cancel and you are travelling within the next 42 days, Headwater will transfer all recoverable costs to another holiday of your choosing or issue a Refund Credit Note valid for bookings made before 31st July 2021.

 

A message from our Managing Director, Sam Seward

I understand that some of our clients have concerns around upcoming travel plans and would like to reiterate that our first priority is always the safety and well-being of our customers and employees. Our commitment to improving life through travel, treading lightly and giving back to the communities we pass through, is something we are very proud of. We visit small, locally owned hotels and employ some extremely talented representatives in resort who will, of course, be concerned about the impact that this situation will have upon them. I would, however, like to remind travellers of their much-needed contribution to communities around the world, as by travelling we bring economic benefit to people and hard-to-reach places that quite literally changes lives.

The situation is constantly changing but as a well-established company with 35 years of experience, Headwater would like to reassure you that we have robust plans in place. We have, as a team, worked through many periods of uncertainty including natural disasters and global health threats, and we continue to pull together to ensure that our customers are safe and well-cared for. I do hope you will continue to travel with us, either now or in the very near future.

For any customers concerned about upcoming travel, I am pleased to offer one of the most flexible travel policies in the industry, with transferable deposits and no change fees to move to another holiday (subject to conditions).

Best wishes,
Sam

 

Our promise to you

Since 1985 we've been building friendships with our hoteliers and local suppliers, so when you book a Headwater holiday you can be confident that you will not only be getting the best advice and experience but that you will also be getting an honest price. As standard your holiday with us includes all basic elements and many additional extras:

  • Standard transfers to and from your first and last hotel to airport or station (for flight inclusive holidays when flights are booked through Headwater)
  • All walking transfers required as part of your holiday
  • Rail tickets/ferry tickets (where applicable)
  • Luggage transported from hotel-to-hotel (where applicable)
  • Comprehensive route directions
  • Daily breakfasts included on all holidays*
  • High specification hybrid bikes (with e-bike, tandem and road bike options at extra cost*)
  • Ride with GPS app with planned routes on most cycling holidays*
  • Friendly briefing on arrival (where applicable)
  • 24-hour support in resort plus exclusive Headwater Rep Service in 14 regions.
*see actual holiday for exact details. Some or all evening meals may be included. Ride with GPS may not be available on some cycling holidays.


When comparing our price with other holidays it’s worthwhile considering that elements such as transfers, equipment (including bikes) and some meal plans can be included. Should you find a direct comparison of your Headwater Holiday at a lower price before booking please do contact us and give us the opportunity to match it.

 

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