We believe, and customers tell us, that our holidays are unbeatable for choice and flexibility. See our What's included in the price? and Tailor-made travel choices for further details.
Travel arrangements and timings
The holiday dates shown in the price tables are the dates you arrive in your
holiday area and not necessarily the date you leave
Details of when and where your holiday starts are shown in holiday descriptions. All train, ferry and plane times on the website may change,
so you do need to check your tickets and printed holiday itinerary (these will be sent to you about 2 weeks before departure) immediately on
receipt. The airlines whose scheduled services we use take responsibility for customers' welfare in the event of delays. We regret that we are
not in a position to provide refreshments, meals, or accommodation in the unlikely event that you are delayed on your flights to and from your outward or homeward point of departure.
All accommodation in this brochure has been inspected by the
authorities of the countries concerned. As there is no direct British
equivalent of many classifications, the broad expression ‘hotels’
includes all the different sorts of accommodation we use, from friendly
family-run B&B's to 5-star luxury hotels and country inns. Details of
individual accommodations can be found on all holiday pages.
In Europe, people requesting a room for three will often be given a
twin or double with an extra bed, which may be cramped. Single
rooms (even if you’ve paid a supplement) sometimes just confer
privacy, and are often of a lower standard than twins. More
specifically, people requesting twin beds and travelling within
Austria, Germany or Switzerland will be given a double bed frame
with two single mattresses and separate bedding.
Please note that some facilities including swimming pools may not
be available for early and late season holidays. The reduced prices
for these holidays reflect this. Special children’s facilities are
generally available only during local school holidays.
Please note that the itineraries given for all our holidays are for
general guidance only, and we reserve the right to change these
subject to local weather conditions etc.
We strongly advise cyclists to bring helmets on all cycling holidays.
Please note that cycling helmets are a legal requirement in Spain,
and in Italy for under 16s, so you do need to bring one with you if
travelling to these destinations. It is paramount that helmets are the
correct size and fit for the individual wearing them. As such, we are
unable to provide these for you.
We strongly advise walkers to bring walking boots (not trainers) on all our walking holidays.
Representatives / leaders
On holidays where we name a specific guide/ leader, it is obviously our intention that the named person will lead your trip. However, should this not be possible for reasons outside our control (eg illness), we reserve the right to substitute with a suitably qualified and experienced replacement. In the unlikely event that we cannot provide an alternative, and if we feel the quality of your holiday looks to be compromised in any way, then the tour will be cancelled under the terms of force majeure, and a full refund of all monies paid will be given.
In some areas, the hoteliers or local agents also act as our
representatives. Their names, addresses and telephone numbers
are given in the information booklet we send to you before
We may, from time to time, operate holidays with lower numbers
than the minimum group size shown.
Should you require a Headwater bike for any extra nights booked in
your holiday region, you will be charged £25 per adult bike per day,
£18 per day for a child’s bike. Electric bikes are also available at a
supplement - please call for details.
The images shown in our brochures and on our website are for
illustrative purposes only.
Tour start/end points
All flight/rail timings are correct at the time of our brochures going to press with airport/rail transfers scheduled in accordance with expected arrival times. Should carriers change their schedules, we reserve
the right to alter the transfer arrangements to suit. If you have purchased flights independently, we cannot make any refund, or pay any
compensation, for additional costs resulting. Should there be changes in timings to flights booked independently, or should these flights be delayed,
we cannot guarantee your airport transfer. If you are booking a guided group holiday, you should note that tours subject to a minimum number of
passengers are not always confirmed until 4 weeks before departure. Should we have to then cancel your holiday due to lack of numbers, we cannot
make any refund for flights purchased independently.