We believe, and customers tell us, that our holidays are unbeatable for choice and flexibility. See our What's included in the price? and Tailor-made travel choices for further details.
Travel arrangements and timings
The holiday dates shown in the price tables are the dates you arrive in your
holiday area and not necessarily the date you leave
Details of when and where your holiday starts are shown in holiday descriptions. All train, ferry and plane times on the website may change,
so you do need to check your tickets and printed holiday itinerary (these will be sent to you about 2 weeks before departure) immediately on
receipt. The airlines whose scheduled services we use take responsibility for customers' welfare in the event of delays. We regret that we are
not in a position to provide refreshments, meals, or accommodation in the unlikely event that you are delayed on your flights to and from your outward or homeward point of departure.
All accommodation featured has been inspected by the authorities of the countries concerned. As there is no direct British equivalent of many
classifications, the broad expression 'hotels' includes all the different sorts of accommodation we use, from friendly family run auberges to *****
luxury hotels and country inns. Details of individual accommodations can be found on all holiday descriptions.
In Europe, people requesting a room for three will often be given a twin or double with an extra bed, which may be cramped. Single rooms (even
if you've paid a supplement) sometimes just confer privacy, and are often of a lower standard than twins. For many 2015 dates, we are offering at
least one departure on most holidays with no single supplement to pay.
Please note that some facilities may not be available for early and late season holidays. The reduced prices for these holidays reflect this.
Special children's facilities are generally available only during local school holidays.
Please note that the itineraries given for all our holidays are for general guidance only, and we reserve the right to change these subject to
local weather conditions, abilities of the group (on guided holidays), etc.
We strongly advise walkers to bring walking boots (not trainers) on all our walking holidays.
Representatives / leaders
On holidays where we name a specific guide/ leader, it is obviously our intention that the named person will lead your trip. However, should this not be possible for reasons outside our control (eg illness), we reserve the right to substitute with a suitably qualified and experienced replacement. In the unlikely event that we cannot provide an alternative, and if we feel the quality of your holiday looks to be compromised in any way, then the tour will be cancelled under the terms of force majeure, and a full refund of all monies paid will be given.
In some areas, the hoteliers also act as our representatives. Their names, addresses and telephone numbers are given in the booklet we send
you before travelling.
We may, from time to time, operate holidays with lower numbers than the minimum group size shown.
Tour start/end points
All flight/rail timings are correct at the time of our brochures going to press with airport/rail transfers scheduled in accordance with expected arrival times. Should carriers change their schedules, we reserve
the right to alter the transfer arrangements to suit. If you have purchased flights independently, we cannot make any refund, or pay any
compensation, for additional costs resulting. Should there be changes in timings to flights booked independently, or should these flights be delayed,
we cannot guarantee your airport transfer. If you are booking a guided group holiday, you should note that tours subject to a minimum number of
passengers are not always confirmed until 4 weeks before departure. Should we have to then cancel your holiday due to lack of numbers, we cannot
make any refund for flights purchased independently.