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Before you travel you must ensure that you've checked the status of you passports, visas, insurance and any other paperwork necessary for you to travel. Along with your tickets and travel documents we will also send you a copy of our 'Know before you go' booklet. Please take time to read this before you travel as it contains essential information about our holidays.

Headwater Customer Information on Coronavirus

With the changing situation regarding the current COVID-19 outbreak, disruptions to your travel may occur. This page will be updated with the latest information regarding your Headwater holiday, in order to ensure you’re prepared and informed about any changes.

If your trip is impacted by COVID19 related travel restrictions we will contact you over the next few days. We’d encourage other customers with bookings not to call our contact centre during the next few days, unless necessary, in order for us to contact those who are impacted. We really appreciate your support while we make these arrangements.


Will my holiday go ahead?

We have suspended departures up to 16th August 2020, if you were due to travel with us then you will be entitled to a credit towards future travel. Please read here for more details.

Decisions about whether we can operate upcoming holidays are made on a rolling basis, as the advice can change at any time. Where the advice for a country is temporarily against all non-essential travel, we will not normally make changes to tours more than 4 weeks before the date of travel.

We continue to monitor the World Health Organisation (WHO) country statistics and the UK FCO for all countries we visit on a daily basis, and will communicate with customers if we believe an increase in risk in that country is likely to require changes to their holiday.


What if I want to cancel my trip?

We’re proud to offer one of the most flexible travel policies in the industry, and our Headwater Booking Promise offers transferable deposits and no change fees to move to another holiday (subject to conditions).

Read our Headwater Booking Promise.


Keeping you safe while on our trips

We are asking all clients travelling on our trips to self-screen in advance of travel to ensure they do not join a trip after being exposed to a higher than expected risk of infection.

We will cancel or amend trips if required to ensure your safety.



We request that any of our customers who have any reason to believe they may have a higher than expected risk of infection to contact us to discuss suitable actions. This includes people who believe they may have been close to an infected person in their country of residence or abroad.


Pre-travel checks

Various countries to which we operate are amending their entry requirements in relation to travel from (or a recent visit to) higher risk locations.

While we will endeavour to inform customers of any significant changes as much as possible, we may not be aware of your recent travel history before joining your trip. Therefore all travellers are requested to check entry requirements to their intended destination to ensure they meet any requirement that may have been put in place. We recommend your own government’s travel advisory service information for your destination country – for the UK, the FCO Travel Advice; for Ireland, the Department of Foreign Affairs; for the US, the State Department Travel Advisory; for Canada, Travel Advice & Advisories; for Australia, the Smart Traveller information service; for New Zealand, it’s SafeTravel.


Contact Us

If your trip has been impacted by COVID19 you will be contacted by our team to discuss your next steps, you do not need to call us. Please be patient while our customer teams work through bookings in order of proximity to departure. We really appreciate your support while we make these arrangements.

If you need assistance in a genuine emergency please call our out of hours Duty Office on +44 (0)844 326 7041.

Updates will be added to this web page as and when they become available.

Travel Aware - Stay Safe & Healthy Abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel.

Keep informed of current travel health news by visiting www.travelhealthpro.org.uk.

The advice can change so check regularly for updates.

The Foreign & Commonwealth Office also provides the following advice:

Before you depart

Take out appropriate travel insurance before travelling and make sure it covers you for all the activities you want to do.

If you are travelling within Europe, ensure you have a European Health Insurance Card (EHIC) that hasn’t expired and understand what it covers - you still need full travel insurance though! For your free EHIC card visit www.nhs.uk/ehic.

Learn about the laws, customs and entry requirements of the country you’re visiting and understand how they differ from home, check www.gov.uk/foreign-travel-advice.

Check your passport is valid, fill out the emergency details, look after it while travelling and keep it in a safe place. Make sure you have all necessary visas.

Make copies of important travel documents, take a picture or make copies and store them securely using a secure data storage site.

Research vaccinations or any other medical requirements for your destination, and if necessary visit a travel health clinic before you travel. For medical advice visit travelhealthpro.org.uk.

Tell your friends or family about your travel plans and where you’re going and leave emergency contact details.

Take enough money with you and have access to emergency funds.

Ensure you take the contact details of the local British Consulate in case of emergencies - www.gov.uk/government/world/embassies.

Understand what consular staff can and can’t do to help British nationals travelling overseas, check www.gov.uk/government/publications/support-for-british-nationals-abroad-a-guide.

Act responsibly, and be responsible for yourself when abroad.

Travel Aware - Stay Safe & Healthy Abroad

Foreign Office Travel Advice

The FCO's consular service is a major operation - every day their consular staff around the world are helping British nationals. Their website travelaware.campaign.gov.uk contains a wealth of information for anyone planning a trip overseas - country advice, travellers' tips, advice for you while you're there, and much more.

Foreign Office Travel Advice

UK Passport Service

As soon as you begin thinking about travelling abroad check your passport, if you have one already, don't let it run out on you; and if you do not have a passport apply in good time via the 'Check and Send' service at your local Post Office. The UK Passport Service can provide all the information you need regarding your passport or passport application.

UK Passport Service

Health Advice for Travellers

The Department of Health website offers essential information and advice on how to avoid the need for health care when abroad; how to plan for healthy travelling; how to obtain emergency medical treatment in countries throughout the world; and how to obtain and use the EHIC card, which will provide you with free or reduced-cost emergency medical treatment in countries within the European Economic Area.

No compulsory vaccinations were required for any of the holidays we feature, however malaria tablets and/or hepatitis and typhoid vacinations are recommended for clients travelling to the French Caribbean, Latin and Central America. Requirements may, however, change and you must check the up to date position on compulsory and recommended vaccinations and other health precautions with your doctor in good time before departure.

Health Advice for Travellers

Fit for travel

Provided by the NHS (Scotland), the fitfortravel website gives travel health information for people travelling abroad from the UK . The website is compiled and updated by a team of experts from the Travel Medicine Division at the Scottish Centre for Infection and Environmental Health.

Fit for travel

Lloydspharmacy Online Doctor

With the Lloydspharmacy Online Doctor service there's no more struggling to get a convenient appointment with your GP. Simply complete the online consultation and then purchase appropriate travel medicines and vaccines quickly and conveniently for next day delivery or collection at a local Lloydspharmacy.


Lloyds Pharmacy

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