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Feefo - Independent reviews

OVERSEAS SUPPORT

Our reps and guides

Our overseas team is made up of Headwater employed reps and leaders, local partners and walking guides, overseas agents and hoteliers. We also employ a team of bike technicians, researchers and quality controllers to check that everything is running like clockwork, and making any necessary improvements. It is this level of service and attention to detail that we believe makes a Headwater holiday superior to any other of its kind.

Headwater reps

Headwater employed reps look after all aspects of our self-guided, independent holidays. They meet you on arrival, go through all the maps and route notes with you and update you on what's happening locally. If you have booked a cycling holiday or canoeing holiday, they will also kit you out with the relevant equipment and give full training on how to use it. The reps are then responsible for moving your luggage between hotels, collecting any wine purchases and for being on 24-hour call in an emergency. You will be given the mobile and landline telephone number of your rep so that you can explore independently with the confidence that there is someone on hand just a phone call away if you need them.

Walking guides and local partners

Walking guides and local partners have overall responsibility for the smooth-running of our guided walking holidays. In some cases, your guide will have been running walking holidays in the region for many years, and will be employed by us for his/her wealth of local knowledge and contacts. In other places, we have resident Headwater walking guides whose in-depth understanding of our customers is fundamental to the continued success of our business. All our walking guides and local partners have first class skills in leading small group holidays, and all are fluent in the language of the country where they live and work.

In more remote and far flung places, we usually choose to work with overseas agents whose local expertise adds more to the holiday than we could hope to achieve on our own. Again, these have all been hand-picked by us and we work only with those we consider to be the very best in their field.

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