Headwater is one of the specialist market leaders in the UK offering activity holidays in rural, undiscovered areas of Europe and the Med. From April to November we offer cycling holidays, guided and self-guided walking holidays and canoeing holidays.
For Summer 2018, we have a number of Overseas Representative vacancies across Europe for our self-guided holidays. Guiding or leading activities is not a requirement, but they are important customer focussed roles requiring high levels of self-motivation and organisational ability.
Many Headwater Representatives return to work for us for many seasons, it’s a rewarding job and suits individuals or couples who are looking for a new challenge in a beautiful location, often well off the beaten track.
Claire, who has been our Overseas Representative in the Dordogne for the last four summers, explains what the draw is for her...
My husband and I have worked for Headwater for more than five years, firstly in the Piedmont Region of Italy and then in the Dordogne, France. What we love about the work is the beautiful locations where we get to spend a whole summer and the job satisfaction we get from working for a company genuinely interested in delivering exceptional customer care. As a “mature” couple with a host of professional and personal experience behind us, we also like the fact that (unlike many other “seasonal” jobs), we are treated like adults! Our role is to ensure that customer’s expectations are met and in general terms, we are left to get on with doing just that!
We’ve always been impressed by the standard of the apartments we have had use of over the summer and we’ve made good friends with our neighbours who in the main were “real” locals – not seasonnaires. The work is quite physical because we are moving guests’ luggage and bicycles about, and we do spend a lot of time behind the wheel, but there is variety and no two days are ever the same.
As far as “time-off” is concerned, we’ve managed to organise our work so that we’ve had plenty of time to enjoy the regions where we have been based. Technically we are on-call 24 hrs a day, and although we might be very busy and working to a fixed transfer schedule on some days, at other times our workload is less rigid and there is the ability to schedule work (eg bike maintenance and administration) to suit ourselves - it’s all about self-management and planning! Obviously there’s going to be occasions when things don’t run smoothly - flights and trains get delayed, customers miss connections etc so flexibility is very important and at times we’ve had to change our own plans to make sure the customer receives the standard of service required.
Because Headwater doesn’t run large group holidays, the interactions we have with customers are frequent and enjoyable. Over the years we’ve met some really interesting people from all walks of life and could dine-out on the anecdotes!
If you are interested in working for us then see our Working as an Overseas Representative section find out more. To apply for an overseas position, please email your CV and a covering letter of application to firstname.lastname@example.org
Headwater Holidays are currently looking for a full time, permanent Customer Operations Advisor to join our busy team in Cheshire with an immediate start!
What will you do?
Working closely with the rest of the Customer Operations team, you’ll be responsible for providing excellent service to Headwater customers from the point of booking confirmation to their day of departure. Dealing with pre-travel queries, booking amendments and general office administration. A high level of attention to detail is required to ensure that our customers receive accurate holiday documents and information within set timescales.
Who are you?
You’ll have at least 12 months experience within the travel industry in a customer facing role. A good command of written and spoken English as well as a confident telephone manner is essential. You’ll possess excellent organisational skills, be able to prioritise and be IT literate with an aptitude for systems. You’re friendly and approachable, with a flexible and proactive approach to your responsibilities, whether you’re working autonomously or as part of a team. You’re a customer service champion and impressive problem-solver with plenty of initiative—you handle difficult customers with grace and diplomacy every single time. You will also be reliable and punctual and an excellent team player.
We offer a competitive salary (dependent on experience) as well as a range of benefits including company pension, life assurance, generous travel opportunities and discounts, 25 days annual leave (with an option for up to 10 additional days), industry concessions, season ticket loans, childcare vouchers, cycle to work scheme, free travel insurance, and charity days—to name a few!
Download the full job description for more information and send your current CV and covering letter to email@example.com to be considered. Interviews will be held at our office in Northwich. No telephone enquiries, please.