Travelopia is a pioneer in the specialist travel sector, with a portfolio of more than 50 independently operated brands, most of which are leaders in their sector. Sailing adventures, safaris, sports tours, Arctic expeditions – our brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world. The UK Adventure division constitutes the Exodus Travels, Trek America, Grand American Adventures & Headwater brands, and offers a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia.
It’s an exciting time to join as there are big growth opportunities across the brands, and big growth opportunities in marketing. There are new marketing channels to open up, incredible adventure images and video to be utilised, astonishing levels of customer satisfaction & heaps of passion for the brand. It all makes the marketing department a great place to work.
Join our UK team and in return you'll be rewarded with:
Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.
Permanent, full-time position. Balham, London.
This role reports into the Head of Marketing with a dotted line to the Retention Manager and is responsible for delivering on our Email activity to our most precious resource, our customers! Working with the retention manager, social media exec and creative team to drive the conversation with our clients.
What you’ll do?
As a strong, budget conscious, marketer with great inter-personal skills and strong negotiation skills, you’ll sit across and be the ‘owner’ of Email marketing, working across all brands and international territories, to maximise return on your investment.
You’ll take responsibility for:
Permanent, full-time position. Balham, London.
Part of the UK EEE IT Operations team, the IT Support Technician will provide day-to-day operational support to all brands within the division. Participation in IT projects will also be required.
What will you do?
For Summer 2019, we have a number of Overseas Representative vacancies across Europe for our self-guided holidays. Guiding or leading activities is not a requirement, but they are important customer focussed roles requiring high levels of self-motivation and organisational ability.
Many Headwater Representatives return to work for us for many seasons, it’s a rewarding job and suits individuals or couples who are looking for a new challenge in a beautiful location, often well off the beaten track.
Claire, who has been our Overseas Representative in the Dordogne for the last four summers, explains what the draw is for her...
My husband and I have worked for Headwater for more than five years, firstly in the Piedmont Region of Italy and then in the Dordogne, France. What we love about the work is the beautiful locations where we get to spend a whole summer and the job satisfaction we get from working for a company genuinely interested in delivering exceptional customer care. As a “mature” couple with a host of professional and personal experience behind us, we also like the fact that (unlike many other “seasonal” jobs), we are treated like adults! Our role is to ensure that customer’s expectations are met and in general terms, we are left to get on with doing just that!
We’ve always been impressed by the standard of the apartments we have had use of over the summer and we’ve made good friends with our neighbours who in the main were “real” locals – not seasonnaires. The work is quite physical because we are moving guests’ luggage and bicycles about, and we do spend a lot of time behind the wheel, but there is variety and no two days are ever the same.
As far as “time-off” is concerned, we’ve managed to organise our work so that we’ve had plenty of time to enjoy the regions where we have been based. Technically we are on-call 24 hrs a day, and although we might be very busy and working to a fixed transfer schedule on some days, at other times our workload is less rigid and there is the ability to schedule work (eg bike maintenance and administration) to suit ourselves - it’s all about self-management and planning! Obviously there’s going to be occasions when things don’t run smoothly - flights and trains get delayed, customers miss connections etc so flexibility is very important and at times we’ve had to change our own plans to make sure the customer receives the standard of service required.
Because Headwater doesn’t run large group holidays, the interactions we have with customers are frequent and enjoyable. Over the years we’ve met some really interesting people from all walks of life and could dine-out on the anecdotes!
If you are interested in working for us then see our Working as an Overseas Representative section find out more. To apply for an overseas position, please email your CV and a covering letter of application to email@example.com