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WORK FOR US

Travelopia is a pioneer in the specialist travel sector, with a portfolio of more than 50 independently operated brands, most of which are leaders in their sector. Sailing adventures, safaris, sports tours, Arctic expeditions – our brands are as diverse as they are exciting, creating unforgettable experiences for customers across the world. The UK Adventure division constitutes the Exodus Travels, Trek America, Grand American Adventures & Headwater brands, and offers a diverse range of experiences to a wide range of discerning customers in multiple markets including North America and Australasia.

It’s an exciting time to join as there are big growth opportunities across the brands, and big growth opportunities in marketing. There are new marketing channels to open up, incredible adventure images and video to be utilised, astonishing levels of customer satisfaction & heaps of passion for the brand. It all makes the marketing department a great place to work.

Jobs in our UK offices

Join our UK team and in return you'll be rewarded with:

Please note that for all benefits, details were accurate as at the date of publication. Any changes will be notified to you upon your start with the Company.

Product Manager - Africa, Product & Commercal Department

Permanent, full-time position. Balham, London or Northwich, Cheshire.

To ensure that the product portfolio continues to deliver sustainable long-term growth. To deliver Product on time, maintaining appropriate availability and that is fit for sale.

What will you do?

Trip Management: To manage specific trips within the Africa region (which includes North Africa and Sub-Saharan Africa), responsibilities (in association with Senior Product Manager) to include:

Product Development: To follow the brief from Head of product development and/or Senior/Regional Manager to develop existing and new product (itineraries or strands of product) as required. To be pro-active in suggesting developments and improvements.

Brochure Production: Produce completed product (trips) for all brochures and web, in accordance with published deadlines and styles. Ensure attractiveness of relevant sales materials through appropriate image selection and language use.

Aviation: Select airlines and request airline allocations in conjunction with the Senior/Product Manager and internal/sector Aviation resource. Responsibility for seat management and reporting with emphasis on hitting any necessary utilisation targets.

Operational Quality and Duty of Care: Responsibility, in conjunction with Operational Quality (OQ), for all matters of operational quality, safety and duty of care issues within set region.

Operations: Overall responsibility for planning of trip operation feasibility at time of set up; running of operations in association with appropriate Customer Operations department.

General Departmental responsibilities: Covering absences and helping other team members during busy periods. Additional duties as and when required.

Key competencies

Interested?

Download the full job details or visit https://saas.ngahr.com/travelopia/wrl/ to apply. The application process consists of answering a few key questions and uploading your CV.

Customer Operations Executive

Permanent, full-time position. Balham, London.

Customer Operations Executives deal with all Exodus clients post booking and before travel, provide clear communication to all Suppliers and deliver excellent customer service.

Overview

Specific tasks

Supplier Communication

Client communication

Other

Key competencies

Interested?

Download the full job details. Please forward a covering letter and CV to recruitment@travelopia.com to apply.

Contracting Manager

Permanent, full-time position. Balham, London.

To own and manage the purchasing strategy with internal and third-party suppliers including Destination Management Companies (DMCs) for Exodus and Headwater. You will be responsible for ensuring all contracts for goods and services are benchmarked, and optimised to for competitiveness and quality. The successful candidate will perform strategic procurement activities across multiple geographical regions, working with other members of the Product & Commercial department to search for better deals and deliver more profitable agreements.

What will you do?

Skills/competencies

Interested?

Download the full job details or visit https://saas.ngahr.com/travelopia/wrl/ to apply. The application process consists of answering a few key questions and uploading your CV.

Senior Creative Manager

Permanent, full-time position. Balham, London.

The marketing department covers Ecommerce, Marketing, Creative & Analytics and is devoted to creating exceptional experiences for our customers through great content, amazing user journeys and impactful multichannel marketing activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted and most of all customer led.

This role leads the Creative team, reports the Marketing Director and is responsible for creative, content & production across all territories and all brands.

What will you do?

Key competencies: Essential skills

Key competencies: Desirable skills

Interested?

Download the full job details or visit https://saas.ngahr.com/travelopia/wrl/ to apply. The application process consists of answering a few key questions and uploading your CV.

Senior Analysis Manager

Permanent, full-time position. Balham, London.

The marketing department covers Ecommerce, Marketing, Creative & Analytics and is devoted to creating exceptional experiences for our customers through great content, amazing user journeys and impactful multichannel marketing activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted and most of all customer led.

This role leads the Marketing Data & Analysis team, reports the Marketing Director and is responsible for marketing analysis, reporting and database management across all territories and all brands.

What will you do?

Key competencies: Essential skills

Key competencies: Desirable skills

Interested?

Download the full job details or visit https://saas.ngahr.com/travelopia/wrl/ to apply. The application process consists of answering a few key questions and uploading your CV.

IT Support Technician

Permanent, full-time position. Balham, London.

Part of the UK EEE IT Operations team, the IT Support Technician will provide day-to-day operational support to all brands within the division. Participation in IT projects will also be required.

What will you do?

Key competencies

Interested?

Download the full job details. Please forward a covering letter and CV to recruitment@travelopia.com to apply.



Overseas representative jobs

For Summer 2018, we have a number of Overseas Representative vacancies across Europe for our self-guided holidays. Guiding or leading activities is not a requirement, but they are important customer focussed roles requiring high levels of self-motivation and organisational ability.

Many Headwater Representatives return to work for us for many seasons, it’s a rewarding job and suits individuals or couples who are looking for a new challenge in a beautiful location, often well off the beaten track.

Claire, who has been our Overseas Representative in the Dordogne for the last four summers, explains what the draw is for her...

My husband and I have worked for Headwater for more than five years, firstly in the Piedmont Region of Italy and then in the Dordogne, France. What we love about the work is the beautiful locations where we get to spend a whole summer and the job satisfaction we get from working for a company genuinely interested in delivering exceptional customer care. As a “mature” couple with a host of professional and personal experience behind us, we also like the fact that (unlike many other “seasonal” jobs), we are treated like adults! Our role is to ensure that customer’s expectations are met and in general terms, we are left to get on with doing just that!

We’ve always been impressed by the standard of the apartments we have had use of over the summer and we’ve made good friends with our neighbours who in the main were “real” locals – not seasonnaires. The work is quite physical because we are moving guests’ luggage and bicycles about, and we do spend a lot of time behind the wheel, but there is variety and no two days are ever the same.

As far as “time-off” is concerned, we’ve managed to organise our work so that we’ve had plenty of time to enjoy the regions where we have been based. Technically we are on-call 24 hrs a day, and although we might be very busy and working to a fixed transfer schedule on some days, at other times our workload is less rigid and there is the ability to schedule work (eg bike maintenance and administration) to suit ourselves - it’s all about self-management and planning! Obviously there’s going to be occasions when things don’t run smoothly - flights and trains get delayed, customers miss connections etc so flexibility is very important and at times we’ve had to change our own plans to make sure the customer receives the standard of service required.

Because Headwater doesn’t run large group holidays, the interactions we have with customers are frequent and enjoyable. Over the years we’ve met some really interesting people from all walks of life and could dine-out on the anecdotes!

If you are interested in working for us then see our Working as an Overseas Representative section find out more. To apply for an overseas position, please email your CV and a covering letter of application to operations@headwater.com