Customer reviews: Holidays in Salzburg
Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our all holidays continue to be the best they can be.
Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their all holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their all holiday.
Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
By Mr King on 07/12/2016
Great fun, lots of fresh air and lovely food.
By Mr Jenkinson on 29/09/2016
This holiday is set in beautiful and typical Austrian countryside. Salzburg, St Gilgin, Hallstatt, St Wolfgang and other places are busy and not for everyone.
By Mrs Meakin on 14/09/2016
Excellent base, fantastic views
By Mr Maher on 30/08/2016
Our party consisted of Grandma and Granddad (late 60's), Son (48) and Grandson (10). We were all more than catered for and thoroughly enjoyed our activity holiday. We had an informative break down of the area from our reps, Colin and Jill and the map we were given + bus timetables were very useful throughout the week. Our bicycles were easy to ride and comfortable.
Our first outing was on the afternoon of arrival when we decided to visit the nearby village. There were very few days when we didn't use the bikes to visit nearby towns and villages and the routes were usually flat and safe for our 10 year old. Our grandson particularly enjoyed the toboggan run but warns other would be enthusiasts that it is possible to fall off!! He was, however, proud of his scraped leg! Got straight back on and finished the course.
The grandparents tackled the cycle ride to lake Schwazen which included a steep climb. We walked some of the way as it was very hot - but we made it and were very proud of ourselves especially as there were many people overtaking us on electric bikes! (a good idea if you are not used to cycling). We particularly enjoyed our day at the Salt Mines, using the local bus and train + a ferry to get to Hallstatt (a stunning place). The salt mines were great fun and a unique experience. We also visited the Ice Caves (by local buses) - also fascinating.
The boys hired an eco boat and also sampled tubing on the lake. Crazy golf and the train up the mountain was fab + the cable car up Katrin. The walk down the mountain was pretty tough, though out 10 year old completed the whole day without a murmur. Catching the bus back outside the Spar on the main road was a good idea as sustenance was required!!
Last, but not least, the hotel was superb - so friendly and the food was spectacular! Thank you Headwater for a great holiday, though we did need a rest on our return.
By Mr Reid on 19/08/2016
We really enjoyed our holiday. The arrangements were efficient, the hotel was comfortable if somewhat dated (it's years since I've seen one of those beige hairdriers attached to the bathroom wall in a hotel). The food was good on the whole, though with limited choice as is usual for this type of hotel in Austria not everything is going to suit everyone.
The area is great for all levels of activity and the option of returning on the boat after a walk or cycle was great for us with our 7 year old. We have been to the area before so knew it would be suitable for us even if we didn't want to opt for some of the suggested things on the itinerary.
By Mr Hopkins on 19/08/2016
Austrian lakes are a fabulous location for a cycling holiday. Stunning views , with well marked cycle routes and excellent accommodation and food.
By Mr Metcalf on 17/08/2016
The family activity holiday was ideal for a family of mixed ability. The cycling to Bad Ischi , Saint Wolfgang and Saint Gilgen was suitable for everyone. All the places we visited had a wide selection of coffee shops, bars and restaurants. We also did a number of walks from the hotel. The most rewarding was the 20 minute ascent of the Thersienstein which gave excellent views of Wolfgangsee. A more adventurous walk was the Brustwand Aussichtsweg, although the highlight was probably a beer at the Kleefeld on the way back to the hotel with views up the Postalm valley. We used the hotels swimming pool everyday and on the hotter days you could walk out into the garden to a selection of sun beds. The hotels facilities were excellent. We had a bedroom with a mezzanine which gave 3 sleeping areas. The public areas were very spacious and clean. The food was a modern interpretation of Austrian cuisine that was very well cooked and presentated. However if you thought it a little adventurous they would give alternatives like Wiener schnitzel and chips . Overall the holiday is highly recommended.
By Mr Wallace on 17/08/2016
I had a fantastic week on the Austrian Lakes Adventure. Colin and Jill were very welcoming and happy to help at any stage of the holiday. The family run Hotel was also brilliant! Rather than a standard room which I was expecting, I had my very own suite including window seating and table, sofa, en-suite, balcony and ample storage. Their buffet breakfast and 5 course evening menus were always first class too. I really could not complain! As for the hiking and cycling, there were numerous notes provided which gave flexibility and choice dependent on the level of ability I was looking for. This was a great way to visit the local area and integrate with local culture. I also incorporated a day trip to Salzburg by bus. Unlike the UK, this was very easy to organise, and stress free! This was a beautiful area to visit and will highly recommend to my friends and family. Thank you all.
By Mr Ball on 16/08/2016
Very good experience despite the travel arrangement errors.
By Mrs Entrican on 04/08/2016
Yet another excellent holiday from Headwater. Quality accommodation, wonderful scenery and friendly and helpful reps. What more could you ask?
By Mr Christer on 25/07/2016
In our opinion cycling the Headwater way is the most relaxing and best way to really get to know and enjoy an area. The Austrian lakes scenery was spectacular. The photos in your brochure do not fully do the area justice.
By Ms Taylor on 21/07/2016
I was lucky enough to win this cycling in Austria holiday and it was just amazing. Not something I would have thought of doing but may even do a similar thing again one day. Flights and transfers were great. The Reps were so helpful and couldn't do enough for us. They took luggage always at next hotel quickly too.
The electric bike I had was such a boon as there were a few more hilly bits than expected and the instructions of the routes were amazing and very detailed - well my partner did brilliantly following them so we never got lost. He had an ordinary bike which was a bit ropey but he is a cyclist so sorted it.
The scenery was amazing and cycle paths brilliant. As for the hotels they were a delight, each one had something special. Two had wonderful views from our rooms. The whole experience has been magic. Thank you so much Headwater and Silver Travel.
Dear Ms Taylor, Thank you for taking the time to complete your post holiday feedback. We were pleased you had an enjoyable holiday overall. We have reviewed the feedback received over the summer and from this have decided to revamped the holiday in some areas, we have changed some of the routes to reduce some of the hilly sections which should bring it more in line with a 1 bike rating. We have also replaced the Hotel Blumenhof. We hope you will agree, these changes will add to the enjoyment of this holiday.
We look forward to welcoming you on another of our holidays in the future.
Headwater Customer Service team
By Mr Bridge on 15/07/2016
Austria is a lovely country and the people are friendly. We had a great time and enjoyed the walks. My advice to you and my only difficulty was because we choose Stansted it meant getting up at 3.am. This was ok but the problem was that when we got to our first hotel we were too tired to take in all the information that Colin and Jill gave us. Its not a complaint of them but if we could of had that information on day two after a good nights sleep it would of been better.
By Mr Beveridge on 15/07/2016
*This was a great tour. The hotels were all comfortable etc. We used electric bikes and though the routes are quite doable on an ordinary bike it enabled us to do a lot more on our 'stay put' days.
By Dr Curry on 28/06/2016
well organised and helpful
By Mrs French on 28/06/2016
We have nothing but praise for this headwater holiday around the Austrian Lakes and we received warm welcomes at the hotels. The free days offer excellent sight seeing opportunities, like the Gustav Klimpt museum and the cog railway for spectacular views. Breakfasts were second to none in the hotels and rooms comfortable.
By Mr Baker on 27/06/2016
The landscape was stunning, the bikes very comfortable and easy to handle with plenty of gears! The hotels were very comfortable and in the main, well located. The food was good and varied from traditional Austrian fare to more adventurous haute cuisine. The routes were at times rather challenging hill-wise but then, this is Austria.
By Dr Lynch on 16/06/2016
We had a great 10 days. Weather mixed but still enjoyed the amazing scenery. Would happily do it all again tomorrow. Thank you!
By Mr Soutar on 06/06/2016
Such a beautiful area and we enjoyed the walks - even in mixed weather conditions!
All the hotels were excellent - the staff friendly and welcoming and all meals and wines were delicious. There was plently to keep us occupied on our rest days.
Altogether, a perfect holiday!
By Mr Parr on 03/06/2016
The weather was dreadful for the entire week we spent in Austria. It was cold and rained every day. Several of the recommended restaurants and cafes remained closed because of the bad weather although it was the start of the summer season. We put on wet weather gear and did the walks anyway. It was great - we had the whole area to ourselves! The wild flowers were fantastic. It was a pleasure to come back to the Hotel Bergrose each day because we knew we could swim and sauna before dinner. The food in the hotel was excellent and we were very comfortable there. What could have been a dreary week turned out to be entirely pleasurable.
By Mr Martini on 03/06/2016
We had with quite a lot of rain which could have been problematic on cycling days but actually we found it didn't detract from our enjoyment of the holiday. Some hotels were definitely better than others but there was always something about each hotels which made the stay a nice experience.
The reps were great and very keen to make sure we had everything we needed.
By Mr Schafer on 17/11/2015
We took our trip in late August. The trip was very well constructed and we thoroughly enjoyed the mix of hiking and exploring days as it gave us a chance to enjoy the beauty and culture of the areas we were visiting. This was our first self-guided Headwater trip (4th Headwater trip overall). The local reps Colin and Jill were very helpful, providing updated route notes and suggestions for things to see and do during our hiking and off days. The route notes were accurate and easy to follow. The hotels were all very nice and with the exception of the Hotel Bergrose, were all centrally located. ( The Bergrose was in a beautiful, quiet setting 20 mins out side of town.) It was very warm during our trip (~32 degrees) so we had to sleep with the windows open. The central location of the hotels made for rather noisy nights and we ended up sleeping with earplugs. The hotels and food were otherwise excellent across the board. This is a wonderful holiday.
By Mr Turner on 12/10/2015
A good way of combining cycle touring with time to explore the the surrounding areas
By Mrs Elliott on 23/09/2015
We have had a superb holiday, Colin and Jill were very knowledgeable about the area and made useful suggestions with the accompanying literature about places to visit.
The hotel was five star and the food deserves Michelin stars.
The family treated us really well and we have promised ourselves that if circumstances allow we will return in 2 years, we will book through Headwater again
By Mr Wakeford on 22/09/2015
Beautiful scenery as previously experienced around the Austrian lakes.
By Mrs Barr on 21/09/2015
This was our 8th Headwater cycling holiday and we have thoroughly enjoyed all the others but it has to be said this was the best. Scenery was stunning and the hotels excellent. First day's cycling was very hilly as we had been told and on hindsight [being now the tender age of 67 and 68 respectively] myself in particular should have taken the option of an electric bike but only for the first cycling day if that had been possible. Pushing the bike uphill did allow for time to enjoy the views and the bonus was freewheeling downhill which was brilliant. Reps Colin and Jill gave excellent information for rest days. Unfortunately we were unable to take the option of extra days at Bad Ischl but would suggest this would be a good idea for those able to do so. Once again thank you to Headwater for another excellent holiday and fantastic memories.
By Dr Leiper on 21/09/2015
Reps were excellent
Hotel Stephanie had poor response to a TV and wash hand basin issue - depite my request.
Dear Dr Leiper
Thank you for taking the time to complete your post-holiday questionnaire.
We were pleased to see you rated your holiday and our reps as excellent. I am sure the reps will be delighted with your feedback.
We were however sorry to read of the poor response you encountered to the issues with your hotel room in Salzburg. This was an alternative hotel, we are sorry the service and standard of accommodation provided did not meet with your expectation. Since receiving your feedback, we have decided to omit this hotel from our extra night hotels in Salzburg. Whilst we appreciate this change will not impact your holiday, we do hope it goes some way to show we take our customers feedback seriously and where required make improvements as required.
We would like to thank you for your continued loyalty and look forward to welcoming you on another of our holiday’s in the future.
Headwater Customer Service team
By Mr Taylor on 16/09/2015
very successful and enjoyable in all respects
By Mis Nicholson on 14/09/2015
Small hotels with very friendly service and good food. Some of the cycling was perhaps a bit above one bike level although with my fantastic e bike it was a breeze apart from down and up the steps at the underpass as the bike iwas quite heavy. Excellent reps, really knew their stuff and very helpful. We went wrong occasionally with the route notes but not drastically. The off road cycling was superb but there was quite a bit on roads - not too bad as Austrian drivers were generally very careful with bicycles. As Headwater is based in the northwest, perhaps they could offer more direct flights from regional airports: we found a really good time match with a Manchester flight to Salzburg rather than having to travel down to London. Otherwise another really first class holiday with the company.
By Mr Norman on 10/09/2015
especially excellent reps and route notes and well chosen hotels with hotel bergrose having especially good food. all the hotels were family owned which made the welcome very friendly..
By Mr Buckley on 10/09/2015
After the first day, which is quite hilly, this is a very easy cycle route through beautiful countryside. The Austrians that we met were particularly friendly, and eager to try out their English. Headwater's equipment, instructions and luggage transfers were all very good. The only negative comments we have are that 1) the half board arrangements resulted in a fairly monotonous diet across the week, with limited choice and 2) two of the hotels were a few miles out of the villages they were attached to and a long way from the lakes. The Bergrose hotel provided outstanding food, so we could forgive the distance from the lake!
By Mr Severn on 24/08/2015
Excellent - we had a fab holiday!
By Mr Stephens on 24/08/2015
It is a varied holiday of mountains and lakes with plenty of opportunities for wild swimming and the potential for great photographs from high places. Some days are longer and / or more arduous than the 1 boot. Note that if travelling through Frankfurt airport, you may be subject to security and / or passport checks despite only being 'in transit'. Also, be aware that the gates between connections can be some distance apart, so the 1hr 20mins between flights that we had was just sufficient to catch the onward flight. Very good holiday although temperatures were higher than expected.
By Mrs Osmond on 14/08/2015
A great week in an outstandingly beautiful area - as the notes say (and I paraphrase) any slog uphill is richly rewarded with ever more stunning views, and prices at the mountain-top cafes are the same as at the bottom, which is unusual. The weather was hot so we chose to do more cycling than walking to make our own breeze! Plenty of choice of walking and cycling routes and the teenagers were exercised adequately each day! The bicycles were good quality and very well maintained. We took the cog-railway up to Schafberg, walked up (and down) Katrin from Nussensee (which was a hard day's walk) and cycled to Bad Ischl, St Wolfgang, St Gilgen and Schwarzensee - that last one was hard too and we wished we'd taken our swimming stuff to cool off in the glorious lake! We added our own 4-night stay in Munich (including organising our own travel from Strobl and afterwards to Munich airport) and Headwater were happy to arrange our flight around this. We felt that everything had been carefully thought out and researched which meant we could just relax and enjoy ourselves.
By Mr North on 10/08/2015
Loved this holiday although the walking was quite tough. Because the weather on the first day of walking to another hotel wasn't good, the slippery, narrow path deserved a rating of more than 1+Boot. Maybe an alternative walk at a lower level for such conditions could be offered. We diverted off the path onto a logging track for safety reasons but this made the walk longer so still tougher than expected. For us most of the walks definitely needed the + as part of the rating.
By Mr Swan on 28/07/2015
An amazing experience. We truly loved the carefree feeling it gave us. The Reps briefing was informative and gave us invaluable tips and suggestions on what to do in each location.
By Mrs Duncan on 24/07/2015
7 of us shared this holiday. We ranged in age from 10 to 73 and we all had a great time. The wonderful weather helped in this very good location. We were very impressed with the efficient Austrian people,in the delightful Bergrose hotel and all the little farms, ,houses and neat, tidy floral gardens. It was a joy to cycle around. the scenery was spectacular. We particularly enjoyed the lake at Stroble as well as the bike rides to StWolfgang, St Gilgen and Bad Ischl and the ferry to Hallstatt.. The children were always busy and after dinner had a very competitive table tennis match. A very good family holiday!
By Mr Murray on 24/07/2015
People we met told us that the Lakes region of Austria is a 'wet' area. Perhaps not ideal for cycling holidays?
By Mr Dennis on 09/06/2015
Having done this holiday 5 years ago it was lovely to return & find everything was as good as last time. The family run Hotel Bergrose is a credit to the Zopf family & Francesca & the rest of the staff are a credit to the business. They also speak excellent English (as well as countless other languages)
The area is lovely & the bike rides & walking a real joy. With spas in Bad Ischal, Salt mines to explore, & cable cars plus the schafgerg railway you are never stuck for things to do.
By Mr Martin on 29/09/2014
Be careful which time of the year you choose to go to the Austrian lakes - it rained most of the time we were there!
By Mrs Hendrickse on 19/09/2014
Welcoming hotel in pretty area of austria with choice of things to do from walking cycling or sightseeing
By Dr Elcombe on 28/08/2014
A very good weeks holiday cycling around a beautiful lake which was also wonderful to swim in. The hotel was comfortable and quiet with delicious food and a lovely garden. It was also in an excellent location for exploring the area by bike.
By Mr Chestnutt on 27/08/2014
A lovely relaxing holiday, amist beautiful scenery and staying in very comfortable accomodation.
By Mrs Helps on 21/07/2014
You delivered everything you said. There are other companies but they sometimes break down the costs and options so much that it becomes tedious to work out the cost.It might look cheaper initially but by the time you have added on bike rental costs plus other options, it isn't. Headwater is simpler and clearer.
By Mrs McCormick on 28/06/2014
A fantastic opportunity to take your foot off the sometimes manic pedal of life and pedal at a much more relaxing pace. The scenery was stunning and the people very helpful. There are not as many places to stop and explore as perhaps on some of the French or Italian tours but still a wonderful holiday and we would go back to Austria again.
By Mr Fleming on 26/09/2013
We had so much rain EVERY day of our cycling tour the bikes would have benefited from having a sail fitted! That said, we did enjoy the holiday in spite of the weather. Without exception the hotels offered by Headwater were of a very high standard and you are to be commended for that. The food on offer was of such a high standard that all in our group were pleasantly surprised and grateful. This first time with Headwater will not be our last.
By Mrs Thompson on 26/09/2013
Damp! Mostly easy cycling through wonderful countryside. Great opportunities for walks and train/tram excursions. Mostly wonderful food and great ice-creams. Apfel strudel usually disappointing! Made really welcome everywhere. The other people on the same holiday were great company and we chose to eat together in the evenings.
By Mrs Gleeson on 02/09/2013
We had a fabulous experience cycling around the Salzkammergut. Would highly recommend it for families. Nervous start on first day but great views and overall the experience could not have been better. James was very helpful. The Grunberg stood out for us due to its location, conviviality and welcome to our son who is 7. But interestingly he loved all the hotels and loved the Bergrose for the swimming pool and table tennis. We enjoyed all the hotels. The food was excellent throughout - much more varied than I had expected- and the Bergrose stands out for freshness and excellence. Wonderful cycling although a few nervous moments. We cannot wait to do more.
By Ms Berry on 29/08/2013
Great cycling, excellent maps, good routes. Hotels were possibly a bit quiet and could have been in better locations. Why St Goergen, when there were good lakeside hotels nearby? In the town hotels the noise from the traffic was really loud, so windows had to be closed leading to stifling heat. . (Bad Ishcl and St Georgen). Maybe a hotel in Strobl would have given more things to do in the evenings, or what about St Wolfgang? Smoking laws not great in Austria......would prefer non smoking hotels.
By Mrs Hellewell on 28/08/2013
Relaxed cycling largely on cycle tracks. Suitable for younger cyclists. Beautiful scenery. Lovely hotels.
By Mrs Griffiths on 27/08/2013
Another superb Headwater holiday - everything perfect as always. We added three nights at the Weisses Kreuz Hotel in Bregenz which was also excellent.
By Mr Fry on 22/08/2013
Suitable for the lethargic or energetic, this holiday has it all
By Mr Hindley on 13/08/2013
Excellent family holiday with good hotels, great food, wonderful scenery and plenty to see and do.
By Mrs Thomas on 05/08/2013
Our first cycling holiday. Cycling, lakes, beautiful country side, villages, towns, mountains, and city (Salzburg) provided a great variety of sights and activities, thoroughly enjoyed by the whole family.
By Mr Hill on 03/08/2013
We had wonderful weather during our holiday which added greatly to the overall enjoyment of the magnificent scenery and beauty of the area and we truly enjoyed every moment of the cycling and 'stay-put' days, with plenty of different things to see and do at every location. This was complimented by the excellent accommodation and food at the hotels and organisation and equipment provided by Headwater. We are not sure another similar cycling holiday could be better than the one we have just experienced.
By Mr McBrien on 03/08/2013
The cycling holiday is a fantastic way to explore the area and be able to stop in different towns and hotels. The cycling on the headwater routes on the Austrian Lakes was very straightforward and undemanding. Those clients who wish to push themselves further on the bikes need to make an effort to use the local excellent cycling maps, either to extend the routes between hotels, or to use the 'rest' days to go for further rides.
By Mr Ward jones on 04/07/2013
A very good holiday, despite rather variable weather. Fortunately the excellent bus connections from near the hotel made getting to Salzburg and Bad Ischl very easy on the really wet days. The general cool temperatures were probably not a bad thing when it came to cycling and walking. The hotel proved a splendidly welcoming environment each evening.
By Mrs MacEachen on 20/06/2013
excellent, this was our 2nd holiday with Headwater, when apon arriving in Passau we found our hotel was unreachable due to the worst flooding in years and our cycle down the danube was now impossible they found us another holiday close by which we throughly enjoyed. You find out how good a company is when there is a problem and how they react,which Headwater was nothing short of magnificent.
By Sir Cummins on 10/11/2012
I did not expect the holiday to be so good as it was. All went very well on my cycle.
The second days were well worth their use for exploring the area, I particularly enjoyed my journey to Salzburg.
By Mis Furber on 24/09/2012
The holiday was perfect. We had the right balance of being able to walk, cycle, sightsee or relax by the pool. The hotel had everything that we needed and by the end of the week we were well and truly relaxed. It was great to have the support of the Headwater Rep but not feel railroaded into doing anything.
By Mrs Hayden on 24/09/2012
The Austrian Lakes cycling was wonderful and the holiday was well arranged. Our rep James was very helpful. Hotel Amadeus in Salzburg was a bit noisy but very central. The best hotel on the trip was at Gmunden (Hotel Grunberg)where the setting, food, and room were excellent and the owner very attentive. The food at Hotel Hubertoshof, Bad Ischl, was rather rushed and not to our liking although the location was convenient for the rail station and shops.
By Mis Turrell on 29/08/2012
First timers with this type of holiday and it couldn't have been more enjoyable.
Every thing we could possibly needed was thought of and taken care of.
Well done Headwater and thank you for a fantastic holiday.
By Mr Casey on 18/08/2012
This was our first holiday with Headwater. We found the arrangements, local guide, accommodation & hotel staff to be of the highest quality. We will certainly look at the holidays offered next year. The only downside was that the only airport available was a good distance from us here in the midlands.
By Mr Davis on 18/08/2012
Superb cycling through delightful countryside. Headwater rep and organisation were first class. Well chosen comfortable hotels wih excellent food. Despite the cycling activity we managed to gain weight!
By Ms Cockshott on 13/08/2012
Another excellent Headwater holiday, generally easy cycling through stunning scenary with a warm welcome at the end. Varied hotels with good facilities & food. Plenty to do on the rest days. We were lucky with the weather, lots of sunny days with only 2 storms (in the evenings)but can be rainy in the summer. Would definately recomme (at no extra cost)nd.
By Ms Egbe on 30/06/2012
very good. more 'hills' than would be expected on a one cycle holiday.
By Mr Ross on 00/00/0000
Excellent hotels and locations,varied walking and many opportunities for sightseeing and other activities,even when the weather was wet. We particularly appreciated the locations of the hotels which allowed us to walk into the town?village in the evening. Logging tracks had obliterated some of the signs or trails in some forested sections. We mentioned this to our tour managers who were going to check. Generally the walking notes were excellent, without the need of the map. Such was the excellence of tour managers Jill and Colin, they just happened to drive by and pick us up as we abandoned a walk due to rain and were waiting for a bus!
By Ms Sangha on 00/00/0000
The cycling routes and itinerary were fantastic and very manageable with a toddler. The local reps were very helpful and responsive.