Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our walking holidays continue to be the best they can be.
Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their walking holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their walking holiday.
Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
By Mrs Dibben on 29/11/2016
Our guide was really knowledgeable, helpful and friendly. She led us on some excellent walks with stunning views. If you like organised group holidays and walking I would recommend this company.
By Mrs Jones on 29/11/2016
An excellent experience discovering a fascinating region which is still mostly unspoilt by mass tourism.
By Mr Brown on 29/11/2016
Excellent scenery with a nice mix of challenging walking and more relaxed days. Montenegro is a really beautiful country and the guide really knows it well.
By Mrs Steane on 29/11/2016
Montenegro must have some of the most beautiful, unspoilt landscapes in Europe. The walks are a good distance, mostly through woodland, but with some spectacular mountain top views as well. In September, the temperature was about right, although we did have some thunderstorms and rain, fortunately mostly at night. I have never seen so many varieties of fungi as there were in Durmitor National Park and the fields were carpeted with Autumn crocuses and the woods speckled with wild cyclamen. The group of 12 got on really well and our local guide was delightful and looked after us brilliantly. The food was delicious and we were able to buy wild berries, dried mushrooms and smoked ham and cheese, eat local pastries for our picnics drink Montenegran and Croatian wines and try local liqueurs. The second part of the week in Perast makes for an excellent contrast, with a bit a culture thrown in, a couple of boat trips and wonderful seafood.
By Mrs Merrill on 13/10/2016
I thought Montenegro was very beautiful. Headwater are an excellent and efficient organisation with well planned holidays.
By Mr Goodfellow on 15/07/2016
Very nice holiday in nice locations, with excellent local guide, only spoilt by extremely poor accommodation at Hotel Conte in Perast and extreme tiredness on first day due to ridiculously early flight time from Gatwick.
Dear Mr Goodfellow,
Thank you for taking the time to complete your post-holiday questionnaire. We were pleased to see you enjoyed your holiday overall and rated our local guide as excellent, we will ensure your praise is passed on.
We were however sorry to read you felt the room allocated to you at Hotel Conte was extremely poor; this was disappointing to read; especially since past customers have rated this hotel highly. However, in light of your feedback, we will continue to monitor this hotel and work closely with the Hotelier to ensure our customers receive the standard of accommodation they have come to expect on a Headwater holiday.
We were also sorry to hear you felt extremely tired due to the early flight from Gatwick. In order to alleviate this, we do offer extra nights in Dubrovnik before the start of the holiday, which can help break up the travel a little. We are sorry if you were not aware of this option.
In closing, we would like to thank you for your continued loyalty and look forward to welcoming you on another of our holidays in the future.
Headwater Customer Service team
By Mr Dick on 13/06/2016
We had really good walks in quiet, beautiful countryside in a part of Europe that is so far relatively unspoiled by excessive tourism. Our guide was friendly and knowledgeable and the group of 13 got on very well with each other.
By Ms Assheton on 06/10/2015
This was my first holiday with Headwater and I really enjoyed it. It was well organised, the accommodation and food was very good and our guide was really good, helpful and very knowledgeable.
By Mrs Gatward on 01/10/2015
Montenegro was graded one and a half boots - I think two boots would be more accurate as some of the walks were more challenging that those in the holidays I had recently with Headwater on the Amalfi coast and in the south of France. Having said that, the country is very beautiful and unspoilt and although some of the bus rides from Perast were long (over two hours) the countryside was so interesting I didn't mind at all - despite the hairpin bends!
By Mr Prior on 25/09/2015
The Hotel Conte in Perast, its staff and its service were excellent and we thoroughly enjoyed being there, much more so than at the hotel in the mountains. What a pity that there are not more local walks in that lovely coastal area; although the boat trip in Kotor Bay was most enjoyable. The walks in the mountains (Durmitor NP, Tara River Canyon and Lovcen NP) have spectacular scenery but are somewhat dependent on fine weather for full enjoyment which, unfortunately, was not always the case for us - disappointing! Overall, though, a good holiday.
By Mr Jones on 21/09/2015
Good walking in a stunningly beautiful Country though the geography meant some long drives to access them.
Hotel Zabljak though looked good, once experienced felt cheap....bathroom fitments all loose, no plug in a tiny washbasin, shower that flooded the bathroom, awful food, undrinkable coffee! Not up to what we believe are Headwater standards.
Hotel Conte stunning location very good food until last evening when our group played second fiddle to a wedding party. By the time we were offered dessert, very late, there was only ice cream on offer.
Dubrovnik Palace Hotel fabulous a brilliant way to end a good holiday.
By Mr Ward on 21/09/2015
The holiday provides plenty of views of this country of contrasts during walks and (longer than expected) minibus transfers. Our local guide Olivera helped to explain much: from tourism on the crowded coasts to the many deserted buildings. Zabljak area provides mountain walks and scenery, so take warm layers as air can be cool if sun goes in (the hotel looks good, but only rates 2*). The village of Perast is a gem and fairly quiet in September, luckily 20mins drive from busy Kotor where the ocean liners stop. Hotel Conte really is 4*, with super food. All walks can be rugged from 1 to 2 boot (sturdy shoes and poles useful even on town walls of Kotor), and sometimes views hidden by low (wet) clouds (so thanks to our safe drivers). Not much evidence of wild life as we missed migration season.
Dear Mr Ward, Thank you for taking the time to complete your post-holiday questionnaire following your holiday to Montenegro, Please be assured that all of the feedback we receive whether complimentary or critical is valuable in helping us to continue to improve and develop our holidays for the future and is well received.
We were pleased to read you had and enjoyable holiday overall, taking in the contrasts this area has to offer. Since receiving your feedback and as we continue to improve and develop our holidays for the future, we have made some changes to this holiday for the 2016 season. Firstly, we have changed the hotel in Zabljak to a 4 star located in the heart town, we have also increased the rating to a 2-boot holiday; we hope you will agree that these changes will help enhance an already interesting and enjoyable holiday.
In closing, we would like to thank you for travelling with us this summer and look forward to welcoming you on another of our holidays in the future.
Headwater Customer Service team
By Mr Laurie on 13/08/2015
Do not stay at the Hotel Zabljak. See our separate email to you.
We were surprised at your recommendation of the Dubrovnik Palace Hotel - it is so different to what you offer elsewhere!
By Ms Harrison on 17/07/2015
Very enjoyable. The first two walks in the Durmitor NP were fantastic, definitely my favourite.
By Dr Black on 01/07/2015
Montenegro is a beautiful country, fantastic mountain scenery and Kotor Bay is wonderful. We didn't bring walking poles due to the 1+ grading but I would have found them very useful on some of the walks, especially the last day walking to Godinje. Can't comment on Lake Skadar boat trip as that wasn't possible for us. Our guide Sinica was great, very considerate and obviously knew all the walks well. We have had some wonderful holidays with Headwater and this was one of the best.
By Mr Collier on 24/06/2015
An excellent guide, wonderful walks and very agreeable fellow travellers. We would always recommend small group holidays - they are so much more friendly.
By Mr Treavett on 05/06/2015
A series of walks in varied locations.