Everyone who goes on a Headwater holiday will be emailed a link to our post-holiday questionnaire where they can give us an honest assessment of all aspects of their holiday - everything from how quickly we answer the phone to how clean the hotels were - plus an overall rating and comments about their holiday.
Any feedback collected is posted to our website, so that people can make an informed decision based on past experiences before heading off on holiday. We don’t edit the reviews, the only thing we do is proofread them and alter any typos, where necessary, to ensure they are easy to read for everyone. All reviews will be published (except in certain extreme circumstances), and a member of the Headwater team will respond to any constructive criticisms/comments under the reviews, at their discretion. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
We enjoyed our first Headwater holiday after years with New Experience. We miss the personal touch of NewEx and dealing with Anna and Matthew but we appreciate times have moved on - and Headwater didn’t disappoint. The Montenegrin local company 3E are absolutely superb and we wouldn’t hesitate to recommend them. Taxi services always on time and what a benefit having a tourist SIM card provided
We don’t think some of the footpaths have been walked much and the instructions for the walk from Lovcen National Park to Cetinje are out of date and could d9 with revision
