Customer reviews: Independent walking in Britain
Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our walking holidays continue to be the best they can be.
Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their walking holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their walking holiday.
Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
By Mrs Currie on 30/08/2017
Ideal location for walking. Beautiful scenery and excellent accommodation
By Mrs Smith on 03/08/2017
Whilst we have no complaints at all about our actual holiday which we all enjoyed immensely, we did feel that the information coming from you during our booking process assumed that your customers were either British people holidaying abroad or foreign visitors holidaying in the UK. Initially you were insisting that two of our party (British citizens holidaying in the UK) take out travel insurance. We disputed the need for this and it took a while to clarify with you that this was in fact not a requirement of our holiday. We have done many UK walking holidays with various other UK companies and this has never been an issue before. Perhaps your website/brochures could better reflect the fact that some of your customers are British and holidaying in the UK. However on the plus side we were surprised and pleased to receive a personal briefing from your local agent before we started our walk, this is something we have never had before and it was very useful.
By Miss Smith on 16/05/2017
Beautiful coastline ,lovely walks
By Mrs Rarick on 29/11/2016
These trips are like a treasure hunt. Each day you wake up and embark on a new adventure following detailed notes/maps not knowing what you will see or encounter around the next bend. The scenery on our Jurassic coast walk was just spectacular.
By Mr Rice on 11/11/2016
We were warmly welcomed by the local agent who advised us and made sure collections of us and our luggage happened on time. This generally worked well, with only one slight mishap. Whilst a couple of the hotels on our walking holiday wouldn't necessarily have been our personal choice, all of them were clean and comfortable. Locally sourced food was available in most of them.
The daily walking routes were very well written and only occasionally did we refer to the thoughtfully provided OS map. Going off piste was minimal. The Jurassic coastal path walking was magnificent.
In summary, considering the late time of year, travel to and from the West Country was not included and the fact that the accommodation was only half board, on reflection we felt the holiday was quite expensive. However it was good to have somebody else resolve the logistics so we could focus on enjoying the walking. Thank you to the Headwater team.
By Mrs Currie on 11/11/2016
Good walking with fantastic scenery.
By Mr Schafer on 27/09/2016
Wonderful trip with nice lodging and wonderful varied hikes.
Arrival and Transfers:
This was our 6th Headwater trip and we were joined by another couple on
their first trip with Headwater. We flew into Heathrow a day prior to the
start of the trip and proceeded to make our way to Weymouth. We had considered
using a coach/rail transfer but ultimately decided on a private transfer as it was less
expensive for a party of four. We used Thompson Airport Cars (Â£145.00 for a
private minibus). The driver met us at the terminal, was very professional, gave
us some ideas for our time in Weymouth and drove us to the front of the Weymouth B+B.
This was a very relaxing, efficient, and stress-free way to get from Heathrow to Weymouth
for the start of the walk. While in Weymouth we purchased our return train tickets from
Poole to Waterloo Station, taking advantage of a Â£16 off peak, advance purchase rate on
We had arranged to meet with the local agent (Roy) shortly after our arrival and he went over
the particulars of each day and gave us a great overview of the hiking, lodging, logistics and
some restaurant and activity recommendations. He was very friendly and has a great sense of humor.
Weymouth B+B: Excellent central location across from the waterfront and bus stops. Very plain but
comfortable rooms. Our room faced a courtyard and was quiet. Our travel companions room faced the
side street and, maybe because of the bank holiday, they encountered a lot of street noise late into the
night. The breakfast consisted of a small buffet and cooked to order eggs, sausage, mushrooms etc.
Alford House (Corfe Castle): Very Nice B&B on the main street about a five minute walk from the center
of Corfe Castle. Our host, Suzie offered us refreshments upon our arrival, dinner recommendations and
a cooked to order breakfast. The room was large, nicely furnished, quiet and very comfortable.
Purbeck House (Swanage): A beautiful hotel about a 5 minute walk uphill from the center of town. Our room was
a nice size room up several flights of stairs facing a courtyard. The room was fairly quiet, but as it faced
south west tended to be a little warm. Breakfast was a combination of a buffet/cooked to order.
Harbor Heights (Poole): A modern, comfortable, air conditioned hotel that was about a 25-30 min walk from the ferry dock.
Great views of the harbor. Two strong recommendations if you stay in this hotel. Ask the local rep/headwater about taking
the local bus from the ferry to the hotel. After the wonderful hike from Swanage to the Poole Chain ferry, the walk to the
hotel was along a road and not particularly scenic. Also, the hotel is not very close to other restaurants and while the on-site
restaurant was good, the available dining times were somewhat limited the night of our stay. It might be worthwhile to ask the
rep (or call ahead) to secure a reservation at the time you want
The hikes were accurately described in the program and the the directions were clear and easy to follow. The 1+ boot description
was accurate. Three of the hikes had wonderful coastal views , while the the hike from Corfe Castle to Swanage provided expansive
views across the countryside.
As I mentioned, we arrived a day early in Weymouth and took the local bus to the cliffs at West Bay and explored Abbotsbury.
On our short day in Swanage, we finished up our hike by 2:30 and were able to take a tour boat along the coast from Swanage to
Poole (and Return). This was a great, relaxing way to see the next day's coastal hike from the sea. I would highly recommend it.
By Mrs Bryan on 14/09/2016
Lovely route, fantastic scenery, quite challenging in some places and paths a little higher than expected for a person with vertigo.
By Mis Nair on 14/09/2016
A good holiday with manageable walks , nice weather and stunning coastal and countryside views . Best was Corfe Castle , a lovely little village overlooked by the impressive castle ruins.
Accommodation fine except for the B + B in Weymouth ; room cheerless and austere , and location rather noisy ; was woke twice in the night by people shouting and swearing in the street below.
By Mrs Frames on 30/08/2016
Overall had a fantastic holiday walking along the Jurassic coast. We were extremely lucky with the weather and pre-booked all but one of our evening meals (using Trip advisor) to ensure they too were of an excellent standard. The accommodation provided varied in style but all were scrupulously clean and offered an excellent selection of food at breakfast; the four star accommodation at the end of the holiday which included access to a heated outdoor pool and spa was especially welcome after all the walking. The route notes were excellent; very easy to follow.
By Mrs Madeiros on 23/08/2016
we loved it. you make the right choices. you care for detail. you are committed and reliable. you do all the hard work. we just turned up and paid. great!
By Mr Pryor on 25/07/2016
They were happy to wait unitl 10,00 a.m. to collect our luggage in the mornings, which was great,as we were on holiday and didn't want to rush our
breakfast, before walking. All the hotels were well chosen. The holiday was well thought out. We took the wrong route at Durdle Door and ended up on
an extremely steep area, so listen carefully to the Rep's instructions. Our rep recommended restaurants for us and booked them, so we had a nice
meal at Rick Steins in Poole, and several other nice places, that we might have missed otherwise. Make sure you take a sun hat, as there is not
alot of shade on the walks. Expect to feel quite tired, unless you walk 8 miles on a regular basis.
By Mr Boyd on 19/07/2016
The holiday provided us with an opportunity to visit and explore an interesting part of England which was unknown to us and the walks were varied with some spectacular scenery. Apart from the walking itinerary itself, there were lots of places and sites to visit, including Portland Bill, Brownsea Island, Corfe Castle, the Swanage Railway, and by way of expedition from Weymouth, both of Thomas Hardy's houses near Dorchester. As usual with Headwater the accommodation was comfortable and thoughtfully chosen.
By Mrs Fairhall on 30/06/2016
If you enjoy being in the open air enjoying the country then this holiday is great with very comfortable rooms and great food and places to see, I would recommend this to anyone.
By Mr Cheetham on 26/05/2016
For keen walkers who want a holiday organised for them, including luggage-transfer, and are prepared to pay, this is an excellent holiday, but not for the faint-hearted or unfit, as although the distances seem short, the walks are often very strenuous, and there are frequent opportunities for stumbling over loose surfaces, especially on descents. The route descriptions are meticulous, and well-marked,and there is really no need for map-reading. The evening food is often expensive, especially at The Haven, where there is really no local alternative.
By Ms Cozort on 09/05/2016
Beautiful region, fantastic scenery, good walks but not too strenuous.
By Mr Whitehurst on 15/09/2015
Great opportunity to visit famous sites in UK within a structured organised and well supported walk
By Ms Waddington on 24/06/2015
Wonderful walking trip - could definitely be done more challenging walking options outlined in route notes & more of the coatst covered. It really is a turquoise coast when the sun shines!
By Mr Martin on 09/06/2015
A unique experience that gave great opportunities to see parts of the country that we might not see if we were traveling independently. Following the route notes gives you the confidence to venture further, knowing that you could then get back to your route. Having a rep at the end of the phone just in case anything went wrong gave us a sense of safety and security and proved invaluable when I was unable to walk on the final day.