Customer reviews: Holidays in The Azores
Here at Headwater we thrive on feedback from our customers. It's the only way we can continue to develop and, where necessary, improve our services and ensure our all holidays continue to be the best they can be.
Eveyone who travels with Headwater will be emailed a link to our post-holiday questionnaire where they can give us an honest assesment of all aspects of their all holiday - everything from how quickly we answer the phone to how clean the hotels were - plus, of course, an overall rating and comments about their all holiday.
Any feedback collected is posted straight to our website - totally unedited. So, for the real tales, twists and turns of our holidays, look no further than the reviews from our previous travellers.
By Mr Plimmer on 14/09/2016
The Azores are just wonderful; superb sights and experiences. The accommodation was very good and the travelling well planned (though two flights were delayed). In my opinion though too many islands are visited in just one week and the inter-island travelling is significant. There is enough to do and see on Faial and Sao Miguel for a month let alone a week.
By Mrs Brennan on 21/07/2015
The Azores Triangle trip was full on, non stop, apart from the free day on the Tuesday. We joined the Exodus group, who were International with mixed activity abilities. Very challenging walking. The itinerary was changed according to the weather conditions, to accommodate us holiday walkers. It became a joke ' wonder what Bruno will change today ' It was a friendly group who gelled very well, looking out for each other. Could have done with extra days stay to recover. Loved the holiday, thank you.
By Mrs McMahon on 27/08/2014
The Azores are beautiful and unspoilt islands and walking is one of the best way of seeing them.
By Mr Child on 03/06/2014
Unfortunately it was the tour leader's first tour in the Azores as a leader and the handover from the last guide did not appear to have been carried out in a polished and full way. Although Kristaps grew in confidence through the week the practical arrngements for the Monday for the holiday were not terribly customer friendly - I will be writing a short note about this to you for you to share with Exodus.
Otherwise both hotels were very good and the islands are a delight as are the Azorean people.
By Mrs Piggott on 18/09/2013
The grading of the holiday made it sound easier than it actually was. The actual package was delivered by Exodus and there was not enough information about the level of difficulty presented by the terrain. Also there was very little information about what was actually involved in some of the optional activities.
The last day's activity included a substantial lunch and a farewell dinner which most people felt was too much. It would have been better to have this programme the previous day so that the farewell dinner could be properly enjoyed on the last evening!
By Mr Smith on 04/09/2013
An enjoyable introduction to the Azores
By Mrs Eginton on 24/07/2013
After a two year wait to visit the Azores I was not disappointed. The islands are stunning, everyone is friendly and help to make the most of your stay there. The walks were of interest and not too long or arduous and the vistits to local attractions added an extra insight to the life there. For anyone wanting to go somewhere a little bit different, away from the crowds, the Azores are the perfect place.
By Mis Smith on 05/06/2013
Enjoyable way to explore the Azores, however if I had known it was an Exodus trip I would have booked direct to gain more certainty on booking details.
By Mr Joseph on 05/06/2013
This was the first time that the trip had run. In general it was another excellent Headwater holiday; the link up with Exodus worked much better than I had anticipated. There was no cutting back on Headwater's standards. The Azores present a challenge; 4 islands in a week means many complex transfers. Inevitably there are some aspects of the programme that could, and perhaps should, be changed for the future. This includes the basic question of whether to try and reach 4 islands in a week and the detail of some of the days. I'm sure your agents are already discussing this.
By Mrs Hardie-hammond on 00/00/0000
Beautiful landscapes especially in early July when every lane and road, every hillside and field margin is decked in hydrangeas. The local guide went over and above the call of duty and introduced us to the best of Azorean hospitality and local fresh food in little cafes and restaurants or family homes that we would never have found ourselves. The two boot grading suggests tougher walking than it really is. The walking was quite easy but the travelling between islands by plane and boat was exhausting and in the first half of the week most of us were shattered and couldn't even remember what island we were on! Exodus who run this holiday, rate it at 3/10 for walking difficulty which is a more accurate reflection of difficulty levels.
By Mrs Harper on 00/00/0000
A varied and memorable experience of some of the spectacular Azores, aided by an enthusiastic and well informed guide, Walking with good company was very enjoyable, and just the right level of exertion for us. My only slight reservation was the amount of time spent to do with air travel, given that this was only 7 days in total