WHEN YOU RETURN
Your holiday questionnaire
At Headwater, we aim to provide a first class service at every stage in your holiday, and therefore customer feedback is of enormous value to us. Everyone who travels with Headwater receives a detailed holiday questionnaire on their return to help us:
- Monitor the service provided by our staff and overseas agents
- Monitor the quality of the transport carriers and hoteliers we work with
- Learn more about you in order that we can plan and improve our holidays for the future
You can either return the paper copy we send you, or complete your questionnaire on-line.
Send us your photos
We are always keen to receive photographs from Headwater customers having a great time on holiday and, where possible, we try and use these in our future brochures, website and publicity material. If you do send us any, please check with all people featured that they do not object to being featured in future Headwater marketing material. material. We accept prints, slides, cd’s or emailed images. Please do tell us if you want any unused images returned. We pay £50 in holiday vouchers for every photo used. Payment is for the first time usage only and we do retain any images that we use.
You can send your images to the address below - please include your name, booking reference and brief details about the subject matter - or email your images to Photos@Headwater.com. Emailed images can be sent in reduced size/quality but, if we do choose an image for publication, we'll usually require a copy of the original hi-res file from you.
Tell us more!
Your holiday questionnaire will help us to monitor and improve service levels, but we'd also love to hear all about your holiday experiences. Tell us your amusing anecdotes, special memories or helpful hints from your travels. You can send us your comments to the address below, or email us at Experiences@Headwater.com.
Please send photos or holiday comments to:
Headwater, The Old School House, Chester Road, Northwich, Cheshire CW8 1LE
