Statement on cookies
- Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
- Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
- Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.
- Email newsletters: If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.
Cookies - The lowdown
Read through this section for all you need to know about what cookies are and how we use them.
What are cookies?
Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website. Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website.
Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects. You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.
Improving your experience
Making your experience personal
When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.
Receive our email newsletters? We link information from cookies with your email registration details so we can tailor the information we send you – unless you tell us not to. You’ll be given the chance to opt-out on every email we send you.
Adverts on other websites
Refusing cookies and changing your mind after you’ve accepted
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Changing your mind after you’ve accepted our cookies
Types of cookies we use
Here are the types of cookies our websites use and some more details about what they’re used for:
|Application Cookies:||These cookies allow us to make sure you get the best possible experience on our website. They're essential for you to be able to search and buy online with us.|
|MyCountry, switched||This cookie is used to serve specific pages based on your country. Without it some pages may inaccessible.|
|gallery_fadeshow1, sortby, wherefrom||These cookies are used serve relevent navigational links as you move around our site. Without it, some parts of the site navigation won't work correctly.|
|PHPSESSID, t1name, SMFauthCookie||These cookies are used within our on-line discussion pages to track postings to our forum - no confidetial information is stored. Without these some of the forum pages will be inaccessible, and you will not be able to post to our forum.|
|__cfduid||This is used by Zopim software to provide a live web chat service with our sales team. Without this cookie the web chat service will not be available.|
|Behavioural Cookies:||Behavioural Cookies help us provide you with an online experience that's tailored to your needs. They help us show you the most relevant content, based on your preferences.|
|vis_opt_s, vis_opt_exp_19_split, vis_opt_exp_19_combi, vis_opt_exp_19_goal||We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.|
|IPE104611||To help improve the quality of our website, selected visitors are given to opportunity to take part in a satifaction survey. This cookie is used by iPerceptions software to power this survety. The survey results can be seen only by the relevant teams at Headwater and never shows any confidential information.|
|Analytical Cookies:||These cookies help us understand how our customers are using the website, so we can make things better. We also monitor which of our marketing activities generates traffic to our websites using cookies. We use this data to reward our partners if you make a booking with us.|
|_utma, _utmb, _utmc, _utmz||These cookies enable the function of Google Analytics software. This helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. The information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Headwater and Google and never shows any confidential information.|
|_msuuid||This cookie is used by Marin Search Marketeer software. Like Google Analytics this software helps us to analyse visitor information. The data stored by these cookies can be seen only by the relevant teams at Headwater and never shows any confidential information.|
|adiLP, adiV, adiVi||These cookies are used by Adinsight to analyse visitor information and to display the most appropriate contact phone number. Using tailored contact numbers helps to provide the best levels of service when you call, and to make our marketing campaigns relevant.|
|BkgSource||This cookie shows us how you found our website and which website you came from. This helps us know which of our online marketing is most effective. It also allows us to reward some external websites for directing you to us.|