Our UK team

Office Services Manager
James has worked at Headwater for the past 9 years, watching the company go from stength to strength and, he says, "I've enjoyed every minute of it!". James has a great passion for travel and is always looking forward to booking his next holiday. Out of work he gets great pleasure from the outdoors, walking with his Chocolate Labrador (William), playing tennis and socialising with his partner, Alessia.

Customer Relations Manager
Kerry has a real love of travel and especially loves visiting the islands of the Med. Her all time favourite is Cyprus - where she was engaged and married. When she's not island hopping she enjoys spending time with her family, going walking and cycling, meeting up with friends... or simply relaxing with a good 'chick flick' book.

Reservations Consultant
Jo has spent the most part of the last 20 or so years juggling a career in sales with being a mum to Emma and Beth! Outside of work, she enjoys being outdoors with Chris, the girls and their dogs; going to the theatre, and making the most of long weekend breaks both in the UK and abroad. Her favourite place in England is the New Forest - lovely and unspoilt but with great choices for eating and drinking - and, overseas, is particularly drawn to France. Her most recent Headwater trip was our Vistas of Valencia holiday.

Managing Director
On graduating with a degree in languages in the late 1980's, Catherine held one aim above all others: to get paid to travel and to see as much of the world as possible! And little has changed! Some of her favourite places include Paris, Provence, Singapore and Dubai - and the last 5 years have largely been taken up with weekends in her home just back from the French coast in the gorgeous town of Vence. When not travelling, Catherine loves cooking, cycling and spending too much money on "girlie" fripperies such as clothes, shoes and handbags!

Reservations Consultant
Carol has spent 15 years in the Travel Industry - the last 12 in Travel Retail Sales and, prior to that, three years as an airport rep where she enjoyed celebrity spotting between flights! She's passionate about travel and has visited most European countries with husband Ian and their 4 children. Carol's favourite country is Italy, including the Islands of Sardinia and Sicily, but she intends to visit as many countries as possible in her lifetime. In her spare time she enjoys socialising with friends and family, going to concerts, running, cycling, walking and planning her next trip - where she can soak up the culture and atmosphere and sample as much food and local wine as possible!

Administration Consultant
When she's not reading or playing guitar, Sarah enjoys visiting the cinema and theatre - or just spending time with her family and friends. Trips with Headwater include a visit to Slovenia, where she discovered this shrapnel shelter left over from WW1.

Administration Consultant
Justly proud of her Italian heritage, Alessia was born in Florence, Tuscany, and spent many of her early years growing up in the Florentine Hills to the North of the city, an area called Mugello famous for its fine arts, exquisite food and fields of sunflowers! After studying languages, she decided to broaden her horizons by heading out to Egypt where she gained work accompanying groups around the country. On returning to Europe, Alessia continued her travels in Scandanavia where she became a professional cross-country ski instructor and went on to work several winters for a local ski school in Austria. Apart from travel, Alessia is passionate about photography, theatre, cycling and cookery and has managed to perfect the art of tiramisu!!!!

Programme Manager
After living near Venice for a couple of years, Heather totally fell in love with the country and its people! Her job at Headwater now lets her indulge her passion for Italy, and for travel in general. When she's not hard at work dealing with our Italian hotelliers, she enjoys all things cultural, cooking and hiking.

Product Delivery Manager
2012 will be Melanie's 8th year with Headwater, and within this time she has enjoyed various roles and challenges. Mel enjoys travel and the excitement of visiting new destinations and meeting interesting people. Her favourite holidays would have her wandering along a gorgeous beach, soaking up the sun, or exploring a bustling new city - her last "big trip" was a 6 week tour of Australia with husband Ali. Wherever she travels, she likes to get to know the destination and its people as well as enjoying the local foods and wine. In her spare time Mel enjoys keeping fit, socialising with friends, cooking and planning her next holiday!

Reservations Consultant
Helen has over 20 years of working within various different aspects of the travel industry, 13 of those years have been spent working at Headwater. She has a keen interest for travel and thoroughly enjoys taking holidays with her family as often as she can.

Finance & Operations Director
For the last 21 years, Tina has been responsible for the Finance and Operations Departments at Headwater. A passionate francophile and avid traveller, Tina is happiest on skis, on her motorbike or relaxing on some far flung island with a chilled glass of something decent in her hand! Recent trips to New Zealand and Australia have re-awakened her passion for the southern hemisphere!

Administration Consultant
New mum Nicole loves the outdoors - both close to home as on this picture in Wales on a wintery day, or further afield exploring different countries and cultures. Apart from this, running, reading travel books and enjoying a good night out are her favourite hobbies!

IT Manager
David joined Headwater "sometime before the last ice age" when his IT skills were put to use designing a bespoke reservations system for the company - using nothing more than sticky-backed plastic and a ball of string! Over the years his role has expanded to include brochure production and, in more recent years, creating and maintaining the Headwater website. Away from work David is a classic car enthusiast and, when not up to his elbows in oil and rust, enjoys seeking out ancient historic sites, and country walks with wife Carole.

Product Delivery Manager
2012 will be Gemma's 13th year at Headwater, and having spent many years in the sales department, she is now firmly settled within the Programme Management Team. Gemma loves travelling and has sampled countless Headwater holidays over the years. Spain is a particular favourite of hers and, she says, "I try my best to fit in at least a couple of visits each year".

Product Researcher
Steve has put together over 30 of Headwater's holidays over the last 10 years. He has previously worked with Holiday Which? magazine at the Consumers' Association and been a hotel inspector for the Which? Guide to Good Hotels. Based in Chester he is a regular walker, cyclist and general travel enthusiast.

Programme Manager
Charlie has been a Programme Manager at Headwater for 9 years now and says that she's lucky that part of her job role includes many of the things she really enjoys doing: using languages and getting out and about walking, cycling and cross-country skiing. She often spends weekends in Wales in the summer walking, cycling or diving. Having family in the French Alps means she can spend a couple of holidays a year there walking or skiing too. She loves all things food related and could be classed as addicted to cookery programmes!

Reservations Consultant
Travel has always been a passion for Karen and she reckons the Headwater philosphy is a great way to see a country. So, with 14 years Headwater experience behind her, she's always happy to help to spread her enthusiasm.

Sales and Commercial Manager
Clare has overall responsibility for the sales, travel and admin teams. Having worked for the company since 2000, Clare has visited many of the destinations within the portfolio, with Costa Rica being a particular favourite. She has recently toured Australia - where she fell in love with everything the country has to offer! - but is now back in the UK where she enjoys most sporting activities and taking the dog on long country walks.

Senior Administration Consultant
Michelle has worked within the travel industry for the last 18 years, over 7 of those being at Headwater. She caught the travel bug whilst studying travel & tourism at college and a trip to Spain. One of her favourite Headwater destinations is Greece, she says "I just love the Greek food, the people & its relaxed pace". Mum Michelle gets plenty of fresh air, introducing her daughters Lily and Daisy to Cheshire's finest walks.

Reservations Consultant
Karen has been at Headwater for 14 happy years now where her role is to ensure our customers have the best possible Headwater holiday experience. She loves the outdoors, and say's she's happy either on land, sea, snow or the beach! Her most recent Headwater trip was to Tenerife and La Gomera.

PR Manager
With her Spanish-Iranian roots, it's perhaps little wonder that Suzanne has gone on to enjoy an enviable 13-year career as a travel PR expert. Representing more than 30 destinations and using her language skills along the way, she has also spent two years living in France, Spain and Costa Rica. Her passion for all things 'adventure' means that when she's not exploring overseas she can be found making the most of the great outdoors, whether cycling along her local Thames towpath, representing Team GB in Dragon Boating or tending to her allotment. She joined the Headwater team in spring 2010 and has already decided that she wants to be a rep in Catalunya when she retires!

Operations Manager
Mike's background is in youth work but he says he's had more jobs in more places than you can shake a stick at. He spent several years working in France, doing anything from shovelling grapes in a wine cave to bus driver and canoe instructor. His interests include skiing, walking, canoeing and spending as much time in France as he can. His ambition was "to retire at 40, buy a yacht and become an international playboy" - but he didn't quite manage it!

Overseas Accounts Manager
After completing an honours degree, Claire spent the first 10 years of her working life in the hotel industry. However, the shift work and unsocial hours played havoc with family life and she decided a change was required. In 2001 she started working for Headwater to look after the payments and bookings to overseas hoteliers. Claire enjoys long country walks each weekend, with her 2 dogs and enjoys nothing better than inviting friends around in the evening to practice her latest recipes.